Originally Posted by JohnBee
I bought my 867 on Newegg like a lot of you, but I've run into an issue where the firmware won't update. It progresses until it says "S1-10: 100%", and there it stays.
When it first happened, I called Yamaha after seeing it sit there for about 1 hour. The tier-1 tech suggested that I restart and retry it. I did, same error. This time I just let it sit there for the day, but it didn't budge.
I've put in a ticket with Yamaha, but the tech who called me today gave me the lame answer of "No, I've never heard of that. It works fine when we do it here!" Ugh & this was a tier 2 person (he says there are 5 of them there, so not a deep talent pool at Yamaha's helpdesk).
His only other suggestion is that I try it on a different network in case it is something about my router that is interfering. I asked if there were an alternate way to install the firmware, but he says no. I find that odd, because if you go to their site and download the firmware, it comes with a 21mb .bin file. Of course, the instructions that come along with it say to update via the internet, but the inclusion of the .bin file is interesting.
Anyway, I'm off to try it on another network as suggested, but does anyone have any ideas? I'm going to put in for an RMA at Newegg tonight regardless (assuming the "other network" method fails).
Originally Posted by JohnBee
Man, no dice on another network. Hangs, same spot.
Moving forward assuming the unit is detective. Any advice on getting Newegg to waive return shipping costs?
Hmmm … This is just a wild guess but I'm wondering if you could update the 867 firmware using the 667 process? As you mentioned you can download the RX-V867 Firmware
via the Yamaha website. Makes you wonder why they have it in a downloadable file if you are only supposed to do the update via the internet. That said, I don't recall any forum members saying they updated their 867 update via CD. Who knows, it might be worth a shot if your contemplating sending the unit back.
If you are not familiar with the 667 process… you simply go to the Yamaha website and download the firmware. The downloaded firmware is then burned to a CD. The files must be burned as an audio CD
(Do not burn or create the CD and a data file). You also have to make sure your burning software does not modify the data in any way i.e., no "volume leveling" or other options. Check for nay options and turn them off).
You can use several CD burning software programs like Nero to burn the CD. NOTE: Conventional CD burning software is recommended. An audio CD burned by Windows Media Player may not work. Also… some DVD players use digital filters, which affects the output signal of the devices. The firmware update will not work with DVD players which use these digital filters. CD players usually do not use these filters, so using a CD player is preferred.
Last, you will need to have a CD/DVD player attached to your 867. The CD/DVD player must be connected to your 867 via an optical or digital coax connection, you cannot use an HDMI connection. NOTE: The older CD/DVD players work best. Many of the newer BD players won't work. If applicable, make sure that the audio output of the DVD/CD player is set to PCM. Then, put in the disc and hit play. The update takes about 15 minutes.
At least that's how you do it on a 667.