"Official" Onkyo TX-NR809 Thread - Page 204 - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #6091 of 6100 Old 08-19-2014, 01:15 PM
Member
 
Wikid S4teen's Avatar
 
Join Date: Sep 2008
Posts: 19
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Sunday night my TX-NR809 took a crap (no sound). I tried doing a "factory reset". nothing!
So yesterday I started googling and to my surprise find all of these "HDMI issue/no sound" threads for the 809. YAY!!!!
So I see Jose is the go to guy.
What do I need when contacting him, serial number??
Thanks in advance.
Wikid S4teen is offline  
Sponsored Links
Advertisement
 
post #6092 of 6100 Old 08-19-2014, 02:20 PM
Newbie
 
S7V7N's Avatar
 
Join Date: Jan 2008
Location: Colorado
Posts: 10
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 12
I bought my Receiver back in '09 (HT-RC180) & this past week I had my first problems with Audio not coming on at start up. My receiver is obviously out of warranty.
I considered using the Ebay guy to fix the problem, but had heard that his fix may only be temporary & when I asked him about what he replaces exactly he failed to respond. So that was a red flag for me.
I contacted Onkyo & was told that they would perform service on the unit free of charge. They even mail out a prepaid shipping box!
If you are having a problem with one of these units made '09-'12 & are having audio or network connection issues then I would highly recommend simply contacting Onkyo Parts & Service Dept. (201) 785-2600 & see if they will repair yours as well. Don't bother sending an email, because I never got a response & after 2 weeks I just called & was directed to the proper channel.

You can probably just go to the below link & bypass customer service altogether. Hope this helps.

http://www.onkyousa.com/Support/service_info.php

Quote:
Onkyo USA Support Information


08/19/2014 Loss of Audio/Network Connection Customer Care Program


As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.





Ray77085 likes this.
S7V7N is offline  
post #6093 of 6100 Old 08-19-2014, 05:17 PM
Advanced Member
 
Ray77085's Avatar
 
Join Date: Sep 2009
Posts: 560
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 54
Quote:
Originally Posted by Leroy_Haynes View Post
In hindsight, I would for them to send a tracking number because I was out of town on vacation and came home (Sunday) to find my receiver on my front stoop. No idea if it had been there since Friday.
Hey !!
Congrats on getting the unit back and thankfully UN harmed !!! No crank it up and enjoy !!!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
Ray77085 is offline  
post #6094 of 6100 Old 08-19-2014, 05:27 PM
Advanced Member
 
Ray77085's Avatar
 
Join Date: Sep 2009
Posts: 560
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 54
Quote:
Originally Posted by S7V7N View Post
If you are having a problem with one of these units made '09-'12 & are having audio or network connection issues then I would highly recommend simply contacting Onkyo Parts & Service Dept. (201) 785-2600 & see if they will repair yours as well.
http://www.onkyousa.com/Support/service_info.php
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.


Thanks for such an excellent post as I had no idea that they will continue to repair out of warranty units until 2018 !!!! WOW, now that is impressive to me and I now have a piece of mind should mine fail.
Thanks again !!!!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
Ray77085 is offline  
post #6095 of 6100 Old 08-19-2014, 05:36 PM
Member
 
JustaSheep's Avatar
 
Join Date: Jul 2011
Location: Texas
Posts: 95
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 20
I can confirm they will fix the dead HDMI board at no cost regardless of warranty status. I got mine fixed in April of '14 and bought the unit in Aug of '11. I've had no issues with it since getting it back. The new board acts a little bit differently, there's a new message on startup and the OSD shows the ONKYO logo, and it seems to take a little longer to boot, but all in all I'm happy with the work they did.

I contacted them through one of the many many threads on the Onkyo website regarding this problem. They emailed me promptly, told me where to take it for warranty work and that was that. No hassle at all.

Sheep

Last edited by JustaSheep; 08-21-2014 at 01:55 PM. Reason: Had wrong date for when my unit went bad.
JustaSheep is offline  
post #6096 of 6100 Old 08-20-2014, 10:23 AM
Senior Member
 
Leroy_Haynes's Avatar
 
Join Date: Aug 2000
Posts: 287
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 11
Quote:
Originally Posted by Ray77085 View Post
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.


Thanks for such an excellent post as I had no idea that they will continue to repair out of warranty units until 2018 !!!! WOW, now that is impressive to me and I now have a piece of mind should mine fail.
Thanks again !!!!
Ray,

So if I read this correctly, if we own a receiver that was repaired due to one of the covered issues, then our warranty would be extended through 2018, correct?? Also, we don't need to do anything special to obtain warranty? I ask because as you know, I just received my receiver back after repair for "NO SOUND", and I wasn't informed of this warranty extension offer.

As always, thanks for the information.

To Infinity and Beyond!!!
Leroy_Haynes is offline  
post #6097 of 6100 Old 08-20-2014, 02:50 PM
Advanced Member
 
Ray77085's Avatar
 
Join Date: Sep 2009
Posts: 560
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 54
Quote:
Originally Posted by Leroy_Haynes View Post
Ray,

So if I read this correctly, if we own a receiver that was repaired due to one of the covered issues, then our warranty would be extended through 2018, correct?? Also, we don't need to do anything special to obtain warranty? I ask because as you know, I just received my receiver back after repair for "NO SOUND", and I wasn't informed of this warranty extension offer.

As always, thanks for the information.
Hey Leroy,
I don't think they mean they will cover an out of warranty unit that has been repaired for the faulty/bad chip "once" already and then extend it to 2018. But you could be right as I really don't know what was covered under the limited warranty and the length !! I think what they are saying is (example- my 809 has not failed as of to date 08/20/214, but fails due to the faulty chip/HDMI board in the year of 2017 then they will make the one time repair).
Now let's say you just received your unit from repair and the HDMI board fails again next week then I'm not sure how they would handle that.
Now on the other hand folks who purchased the actual extended warranty plan, then they should be covered until the plan expires no matter how many times it fails.
I suppose this is how it all works, but one could always follow up with ONKYO to be sure.
Hope this makes sense.

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.

Last edited by Ray77085; 08-20-2014 at 03:01 PM.
Ray77085 is offline  
post #6098 of 6100 Old 08-21-2014, 01:37 PM
Member
 
cgendreau's Avatar
 
Join Date: Nov 2006
Location: Chandler, AZ.
Posts: 123
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 10
Quote:
Originally Posted by cgendreau View Post
That's great!
Mine went out on 8/7. Have not received anything back yet. Hopefully it will be real soon!
Mine showed back up today! 8/7 out, 8/21 return. That's a pretty good turnaround in my mind. I suspect they have all the parts ready to plug in as soon as they get a failed AVR. Will need to open everything up and see how well it did in shipping then test it and sell it. I already bought the Denon AVR-X4000 that seems to have replaced the Onkyo quite nicely. I wonder what I can expect to get out of the Onkyo... Hmmmm....
cgendreau is offline  
post #6099 of 6100 Old Yesterday, 02:12 PM
Newbie
 
rfb6435's Avatar
 
Join Date: Oct 2002
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 10
I just added a 180mm laptop cooling pad fan to the top of my 809 and it helps dramatically. It was only around $7-8 on ebay and plugs into the USB port (which turns on with the unit or is switched on with my power center). It also blocks very little of the receiver so if it should fail it won't hurt air flow in any significant way. Note that the USB is normally switched but might be always on if HDMI passthorugh is enabled (I think I remember it not switching before I turned passthrough off).

This only works if you have the receiver on your top rack though because it is a fairly thick fan. For a thinner one the "thin ice" dual 140mm fan unit would also work well but it is around $15...

I peeled the top sticker back and removed the fan so that i could clip the 2 annoying blue LEDs (just make sure to cut the leads short and make sure they aren't touching before you power on). I then put it back together and put the sticker back on and all is good. I also recommend a piece of tape or glue on the power cord so that it doesn't move and hit the fan.

ebay search:

http://www.ebay.com/sch/i.html?_odkw...d+828&_sacat=0

After adding the fan I see a 10-15 degree drop in normal operation. The case is no longer even warm to the touch over the HDMI boards.

-Rich
rfb6435 is offline  
post #6100 of 6100 Old Yesterday, 05:29 PM
Newbie
 
hscott93's Avatar
 
Join Date: Aug 2010
Location: Tampa, FL
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 0
Quote:
Originally Posted by Wikid S4teen View Post
Sunday night my TX-NR809 took a crap (no sound). I tried doing a "factory reset". nothing!
So yesterday I started googling and to my surprise find all of these "HDMI issue/no sound" threads for the 809. YAY!!!!
So I see Jose is the go to guy.
What do I need when contacting him, serial number??
Thanks in advance.
Ha! I had the exact same path to enlightenment. Mine shipped back on 8/18. Hope it's home soon.
hscott93 is offline  
Reply Receivers, Amps, and Processors

Tags
Onkyo Tx Nr809 , Component Amplifiers , Receivers Amplifiers , Onkyo Tx Nr808
Gear in this thread - Nr809 by PriceGrabber.com

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off