"Official" Onkyo TX-NR809 Thread - Page 204 - AVS Forum
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post #6091 of 6096 Old Yesterday, 01:15 PM
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Sunday night my TX-NR809 took a crap (no sound). I tried doing a "factory reset". nothing!
So yesterday I started googling and to my surprise find all of these "HDMI issue/no sound" threads for the 809. YAY!!!!
So I see Jose is the go to guy.
What do I need when contacting him, serial number??
Thanks in advance.
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post #6092 of 6096 Old Yesterday, 02:20 PM
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I bought my Receiver back in '09 (HT-RC180) & this past week I had my first problems with Audio not coming on at start up. My receiver is obviously out of warranty.
I considered using the Ebay guy to fix the problem, but had heard that his fix may only be temporary & when I asked him about what he replaces exactly he failed to respond. So that was a red flag for me.
I contacted Onkyo & was told that they would perform service on the unit free of charge. They even mail out a prepaid shipping box!
If you are having a problem with one of these units made '09-'12 & are having audio or network connection issues then I would highly recommend simply contacting Onkyo Parts & Service Dept. (201) 785-2600 & see if they will repair yours as well. Don't bother sending an email, because I never got a response & after 2 weeks I just called & was directed to the proper channel.

You can probably just go to the below link & bypass customer service altogether. Hope this helps.

http://www.onkyousa.com/Support/service_info.php

Quote:
Onkyo USA Support Information


08/19/2014 Loss of Audio/Network Connection Customer Care Program


As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.





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post #6093 of 6096 Old Yesterday, 05:17 PM
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Quote:
Originally Posted by Leroy_Haynes View Post
In hindsight, I would for them to send a tracking number because I was out of town on vacation and came home (Sunday) to find my receiver on my front stoop. No idea if it had been there since Friday.
Hey !!
Congrats on getting the unit back and thankfully UN harmed !!! No crank it up and enjoy !!!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
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post #6094 of 6096 Old Yesterday, 05:27 PM
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Quote:
Originally Posted by S7V7N View Post
If you are having a problem with one of these units made '09-'12 & are having audio or network connection issues then I would highly recommend simply contacting Onkyo Parts & Service Dept. (201) 785-2600 & see if they will repair yours as well.
http://www.onkyousa.com/Support/service_info.php
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.


Thanks for such an excellent post as I had no idea that they will continue to repair out of warranty units until 2018 !!!! WOW, now that is impressive to me and I now have a piece of mind should mine fail.
Thanks again !!!!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
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post #6095 of 6096 Old Yesterday, 05:36 PM
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I can confirm they will fix the dead HDMI board at no cost regardless of warranty status. I got mine fixed in August of '14 and bought the unit in Aug of '11. I've had no issues with it since getting it back. The new board acts a little bit differently, there's a new message on startup and the OSD shows the ONKYO logo, and it seems to take a little longer to boot, but all in all I'm happy with the work they did.

I contacted them through one of the many many threads on the Onkyo website regarding this problem. They emailed me promptly, told me where to take it for warranty work and that was that. No hassle at all.

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post #6096 of 6096 Old Today, 10:23 AM
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Quote:
Originally Posted by Ray77085 View Post
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.


Thanks for such an excellent post as I had no idea that they will continue to repair out of warranty units until 2018 !!!! WOW, now that is impressive to me and I now have a piece of mind should mine fail.
Thanks again !!!!
Ray,

So if I read this correctly, if we own a receiver that was repaired due to one of the covered issues, then our warranty would be extended through 2018, correct?? Also, we don't need to do anything special to obtain warranty? I ask because as you know, I just received my receiver back after repair for "NO SOUND", and I wasn't informed of this warranty extension offer.

As always, thanks for the information.

To Infinity and Beyond!!!
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