"Official" Onkyo TX-NR809 Thread - Page 205 - AVS Forum
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post #6121 of 6128 Old 09-16-2014, 07:07 AM
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Well that sucks ... I just entered my S/N for the recall and it came back with:

Thank you
Your product is not concerned and does not require further examination. Thank you for your assistance.

So since my 809 failed I hope that doesn't mean I'm SOL.


Your TX-NR809 is eligible for this program.

We apologize for the inconvenience and are committed to fixing this issue as quickly as possible. There are two options available for you to consider:

-----
Edit: My Fault I was using the UK link for the recall and not the NA link. I entered my S/N in this link and got back

http://www.onkyousa.com/Support/service_info.php

Your TX-NR809 is eligible for this program.

We apologize for the inconvenience and are committed to fixing this issue as quickly as possible. There are two options available for you to consider:

OPTION 1: Trade-in your unit through the Trade-in/Mail-in Rebate Program
OPTION 2: Return your unit to the Special Program Repair Center for free repair

Last edited by Barn01; 09-16-2014 at 07:34 AM.
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post #6122 of 6128 Old 09-16-2014, 03:52 PM
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Originally Posted by Ray77085 View Post
Good luck and I hope all go's well !!!
Thanks!
So yesterday, my Bday, FedEx shows up at my door without me expecting anything, it's my AVR!
WOOT!
Most importantly, everything is working....so far.
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post #6123 of 6128 Old 09-16-2014, 04:59 PM
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Originally Posted by Wikid S4teen View Post
Thanks!
So yesterday, my Bday, FedEx shows up at my door without me expecting anything, it's my AVR!
WOOT!
Most importantly, everything is working....so far.
Well, happy belated B-Day !! Congrats's on getting her back in your possession. Now crank her up and enjoy with a piece of mind !!!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
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post #6124 of 6128 Old 09-17-2014, 05:32 AM
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Hi all,
I've had intermittent audio drop out problems for the last couple of months with the 809 bought in 2010. When switching from TV or Movies, the audio and video dies (all inputs) and I'd have to shut the receiver off and turn it back on to work. Lately, I now have to shut it off and unplug from the electric outlet to get it to work. Twice I had to do a "factory reset" to get it to work. This has happened 5 or 6 times in the last two weeks.

I checked my serial # and it qualifies for the free return/repair option.

My question is, should I enclose a note that tells them my problem is intermittent and the steps I have to take to get it to work or just ship it back with no note.

I'm afraid with no explanation of the problem, nothing will get replaced/fixed because when it first turns on it will probably test out OK.

Return box is due for delivery on Friday 9/19.

Thanks

Here is my current gear: Onkyo TX-NR809 Receiver, CarverTFM-35 Front Amp, Sony EX55-720 3D TV, Oppo BDP-103 3D Blu-Ray Player, Panasonic DMB-BD50 Blu-Ray Player (for Cinavia encrusted copy playback), Polk RTI-12 Fronts, Polk LSiM703 Rears, Polk DSW Pro600, Older Infinity Center.
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post #6125 of 6128 Old 09-17-2014, 08:19 AM
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Quote:
Originally Posted by 3DFREAK View Post
Hi all,
I've had intermittent audio drop out problems for the last couple of months with the 809 bought in 2010. When switching from TV or Movies, the audio and video dies (all inputs) and I'd have to shut the receiver off and turn it back on to work. Lately, I now have to shut it off and unplug from the electric outlet to get it to work. Twice I had to do a "factory reset" to get it to work. This has happened 5 or 6 times in the last two weeks.

I checked my serial # and it qualifies for the free return/repair option.

My question is, should I enclose a note that tells them my problem is intermittent and the steps I have to take to get it to work or just ship it back with no note.

I'm afraid with no explanation of the problem, nothing will get replaced/fixed because when it first turns on it will probably test out OK.

Return box is due for delivery on Friday 9/19.

Thanks
You should not have to unplug reset and all of that mess just to get her to work !!!
So something is definitely wrong !!
Yes Indeed without hesitation I would put the note with the unit. The more info they have the better they can make the assessment for the repair. As some folks have mentioned they have admitted fault on their end and I think they are trying to get creditability back for customers.
I would not run the risk of not sharing the info with them just in case a bimbo ends up trying to trouble shoot and determines nothing is wrong and now you will be playing the ship out ship in game and wasting time.
Good Luck !!

MY 7.4 SET UP. Not Perfect But Let's Just Say I'm Happy !!
Onkyo TX-NR809, (Klipsch-KF-28 mains),( Center KC-25), (Front wide- Primus P363), (AR-Stature S20 side surrounds).2 each Klipsch RW12D subs. HSU VTF-3 MK3 and HSU VTF-3 MK4 subs.
Mitsubishi 3D DLP MODEL73-738, DarbeeVision DVP-5000.Pioneer BDP-62FD.
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post #6126 of 6128 Old 09-18-2014, 10:38 AM
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Thanks Ray 77085, good advice. I kinda figured I'd better let em know seeing as how it's an intermittent problem right now....soon to be permanent I would think.

Let's hope they fix her! Shipping date for empty box changed to 9/29 Monday delivery to me in Connecticut.......quick fix n ship pleeeeeeeeeeeeeeeeeeeeze. LOL

Here is my current gear: Onkyo TX-NR809 Receiver, CarverTFM-35 Front Amp, Sony EX55-720 3D TV, Oppo BDP-103 3D Blu-Ray Player, Panasonic DMB-BD50 Blu-Ray Player (for Cinavia encrusted copy playback), Polk RTI-12 Fronts, Polk LSiM703 Rears, Polk DSW Pro600, Older Infinity Center.
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post #6127 of 6128 Old 09-18-2014, 08:53 PM
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Unhappy My 809 will not connect to new Netgear AC1900 router

Just bought and set up new Netgear AC1900 router, and it is working great, but my 809 will not connect to the network via the new router. The 809 has reliably connected to my old Linksys WRTG54 router for years now.

The receiver does find the network(Netgear21), but when I put in the password for the router, it says, "connecting", then "connection failed". I am using a USB device, TP-Link TL-WN722N, which plugs into the USB port on the front of the receiver.

Update: just tried again and now the receiver display says, "no access point found", which is strange because it found the network an hour ago.

Does anybody have any experience with such an issue and have any ideas how to get this to connect? Thanks in advance.

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post #6128 of 6128 Old 09-19-2014, 01:28 AM
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Quote:
Originally Posted by mtrot View Post
Just bought and set up new Netgear AC1900 router, and it is working great, but my 809 will not connect to the network via the new router. The 809 has reliably connected to my old Linksys WRTG54 router for years now.

The receiver does find the network(Netgear21), but when I put in the password for the router, it says, "connecting", then "connection failed". I am using a USB device, TP-Link TL-WN722N, which plugs into the USB port on the front of the receiver.

Update: just tried again and now the receiver display says, "no access point found", which is strange because it found the network an hour ago.

Does anybody have any experience with such an issue and have any ideas how to get this to connect? Thanks in advance.
OK, second update:

I did a hard reset on the 809, and then the TP-Link connected up just fine. Back in business, now listening to SiriusXM online.

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