Originally Posted by toofast68
I tried to read this thread...don't see this question addressed...so here we go.
My 809 was purchased in 2011.
Lately I can not seem to get the HDMI switching to work unless I power cycle a few times...meaning it just hangs at NO SIGNAL, even though everything is on.
Sounds like I am having HDMI board issues (or so I think)
However, I got to the site, plug in my serial my serial number and it says your unit is not qualified for a repair now.
Any idea what my issue might be, or am I doing something wrong...thanks in advance!
My TX-SR606 died years ago, before I bought it used. Onkyo service rep sent me message on this thread to send it to them for repair (I presume free repair), but their repairs under recall only cover units purchased from an 'authorized reseller', someone under contract with Onkyo, and I need the original receipt to prove it.
Since I bought mine used from a private party it is not covered. They might even refuse to repair it because of the lack of an original receipt, under the excuse I might have stolen the thing or something.
Either they have identified popular models like the 606, with lots of disappointed owners, for recall along with the network chip failure, or they just offered me a repair because I made noise here. Dunno, no one disclosed to me why I suddenly got the offer out of the blue and I did presume it would be cost-free.
Maybe you should call them and make noise. Maybe they have so many failed units out there they are in fear of an ambulance chaser hitting them with a class action lawsuit under which Onkyo owners get a $50 check and the ambulance chaser walks to the bank with millions?
All it would take IMO is one person to sue them and some statistical data to back up the suit. My 6 (maybe 7) failed HDMI receivers, possibly 100% failure rate, indicate a systematic problem all on their own. Opening this can of worms seems to me something that Onkyo really, really does not want to do. Even just spending a few thou buuying failed units from Craigslist and Ebay (like I did) could be enough to gain legal standing, provided the original owners agree to testify or be part of a suit.
The stock price could take a hit because if it really is a nearly 100% failure rate within 5 years as I estimate, some as soon as 2 years, and it gets out into the press, sales could plunge, especially if a suit is filed just before Christmas, no doubt a popular tactic to put max pressure on a settlement.
Anyway, even though the recall is for a network chip failure, the symptoms on the checklist include the HDMI capacitor failure too. Maybe they are open to taking your unit as part of the recall but I think you need to speak to a human being not a web form in order to get your foot in the door.
The way I see it, Onkyo has been screwing people for years manufacturing HDMI boards they must know fail prematurely. They owe you, whether your particular unit failed prematurely in their eyes or not, simply because of that one mitigating factor in your favor that they must have known there was a problem because it spans so many years and models and occurs so early in so many units, as demonstrated in my own sample of 7 units.