The Audyssey Pro Installer Kit Thread (FAQ in post #1) - Page 212 - AVS Forum | Home Theater Discussions And Reviews
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post #6331 of 6333 Old 07-22-2017, 04:40 AM
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Originally Posted by grassy View Post
What happens if my unit(marantz 8802a) has been replaced by another marantz 8802a by the company due to warranty. Now the serial number and mac address are different so the generation key wont match the new mac address and so i cant get going again when entering my key to start calibrating. Sorry if this has been asked before but i am stuck.
I've been there. Contact Audyssey and explain. They will generate new key for you.

Kal Rubinson

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post #6332 of 6333 Old 07-22-2017, 05:14 AM
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I've been there. Contact Audyssey and explain. They will generate new key for you.
Ok thanks Kal will do mate cheers

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post #6333 of 6333 Old 07-22-2017, 10:07 AM
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Quote:
Originally Posted by grassy View Post
What happens if my unit(marantz 8802a) has been replaced by another marantz 8802a by the company due to warranty. Now the serial number and mac address are different so the generation key wont match the new mac address and so i cant get going again when entering my key to start calibrating. Sorry if this has been asked before but i am stuck.
I understand that in these sort of circumstances you need to e-mail Audyssey directly explaining the situation, and providing the details of both units - and they will arrange to transfer your license to the new AVR / Pre-Pro.
Regards, Mike.
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