Originally Posted by ppoulos
I also just got an SC-57 Receiver, and then tried to install the firmware update and received the same error as you
One more thing to try is download the file again, just in case the 1st download was corrupt.
If that one also fails, I'd put in a call to Pioneer tech support to discuss. If one poster can but 2 can't, that may indicate a AVR problem. IF you have followed the directions in the proper sequence: got inside the menu & selected "Software Update" BEFORE inserting the drive, and then select "Update via USB Memory" in the menu after you inserted the drive - and it isn't recognized, there's a possibility there's something wrong with the AVR.
In that case, you can return to dealer (within 30 days) or send to Pioneer service center. The sooner you act, then the more likely your chances of just trading it for a new one.
In fact, if it were me, I'd call ASAP & if cust support has no answer, then I'd be taking it back to the retailer/dealer immediately for a new one. Why fool with a repair when you can tell the dealer yours is defective.One question I'd make sure to ask is WHICH USB drives have passed their compatibility testing. Since they make a point of saying some may be incompatible, how would they know this without testing?
And if they say they've done no compatibility testing, ask them do they expect the owner to just keep buying drives until they find one that works?
Frankly, I'd cut them no slack on an answer since I know of NO FAT formatted USB drives that are incompatible with a PC Also ask if there is a size limitation on the drives because if there is, Pioneer should have posted that information, too.
I can't think of any other possibilities IF both of you followed the directions to the letter. It doesn't seem likely that 2 people have tried brand name USB drives & all of them are incompatible....altho nothing is impossible, I guess.