I have to post a POSITIVE report on Onkyo customer service. I was having issues with my 3007, actually several over the coarse of almost 2 years. Sent in for repair 2 times, 3rd problem was with optical/toslink inputs. Tech support transferred me to customer service, and promptly sent a New 3009. I was not happy with the 3009 because the receiver was no longer bridgeable, why this feature was dropped is unknown. Called and left my phone#, and was contacted 2 hrs later by Michael Russo. I explained why the 3009 was unacceptable to me. Mr. Russo researched and found a new 3008, that is bridgeable, they promptly tested and shipped new receiver to me. My original 3007 warranty was set to expire in March of 2012.
I have no complaints & believe that customer service, especially Michael Russo, did a fantastic job in customer satisfaction, and keeping me informed by email all thru the process of replacing my 3007 receiver.
Very Happy Onkyo Customer!!!