How does the Pioneer Warranty Work? Receiver On Fritz - AVS Forum
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post #1 of 2 Old 12-31-2011, 08:07 PM - Thread Starter
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Got a Pioneer VSX 921-K receiver (2011 model)

the HDMI Output is too loose/wiggly to get a connection, you have to hold it in place to get a connection

it's been like that since I bought it 3 months ago.. i thought i could do with component but I should probably get it exchanged while under warranty

Pioneer is closed for holidays so I will contact them when they open

do I have to mail the receiver into Pioneer to get an exchange? how does the process work? positive or negative experiences from people please?

thanks in advance
happy new year!
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post #2 of 2 Old 12-31-2011, 08:13 PM
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If there's an authorized service center nearby, you can just take it to them. They'll generally attempt to fix it at first, maybe offer an exchange if it's not repairable.

http://www.pioneerelectronics.com/po...003367a8c0RCRD

Bring your receipt. Might call around, they often have different turnaround times.


If you want a straight up exchange, you'll have to deal directly with whomever you bought it from. If it's in their return window.

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