How does the Pioneer Warranty Work? Receiver On Fritz - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 2 Old 12-31-2011, 09:07 PM - Thread Starter
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Got a Pioneer VSX 921-K receiver (2011 model)

the HDMI Output is too loose/wiggly to get a connection, you have to hold it in place to get a connection

it's been like that since I bought it 3 months ago.. i thought i could do with component but I should probably get it exchanged while under warranty

Pioneer is closed for holidays so I will contact them when they open

do I have to mail the receiver into Pioneer to get an exchange? how does the process work? positive or negative experiences from people please?

thanks in advance
happy new year!
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post #2 of 2 Old 12-31-2011, 09:13 PM
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If there's an authorized service center nearby, you can just take it to them. They'll generally attempt to fix it at first, maybe offer an exchange if it's not repairable.

Bring your receipt. Might call around, they often have different turnaround times.

If you want a straight up exchange, you'll have to deal directly with whomever you bought it from. If it's in their return window.

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