Help me decide re: Pioneer VSX-1121 - AVS Forum
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post #1 of 4 Old 01-12-2012, 11:33 AM - Thread Starter
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I purchased the receiver from Amazon (Warehouse Deals) used-like new for $449.99.

Received VSX-1121 from Amazon and seems that previous buyer reported a defect with the TV/SAT optical input...return info was still in box.
The condition of the outer Amazon packaging was in normal condition, but the original Pioneer box was held together with duct tape! There was a hole "punched in" about the size of a softball on the side of the box.
Opening the package, the styrofoam that protects the receiver was also taped up to keep it together.

Carefully examining the receiver and it's contents, I found a scratch/dent on the front right along the edge about 1/2 inch long (not noticeable unless you look for it)...other then that it visually looked new.
Content within was new and not opened...except the remote and batteries.

Tested TV/SAT optical and result was defective...no sound output.
Not sure if I set this up correctly, but won't be using the optical since my TiVo is connected via HDMI.
Everything else seems to be working correctly. I haven't completely tested all the functions, but the ones I use are working.

Contacted Amazon twice and ended up receiving a $50 refund...still have 30 day return and 1 year warranty from Pioneer.

Now this is where I need the advice:

Should I keep it. Saving me $100.

Keep it and purchase SquareTrade One-Year Open-Box Electronics Warranty: Open-Box Items $200-$2000 for $44.99.

Return it and purchase a "NEW" one from Amazon directly for $499.99.


Any help will be greatly appreciated!

THANKS!
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post #2 of 4 Old 01-12-2012, 11:56 AM
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New one. The open box warranty would probably only get you another refurbished model.

The price was $100 less black friday, so try to hold off as long as you can to see if it goes on sale again.
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post #3 of 4 Old 01-12-2012, 12:42 PM - Thread Starter
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Thanks bhazard for your advice.
Selling my Pioneer VSX-1018AH-K, so I can't wait for another deal.
Looks like SquareTrade doesn't replace the defective unit.

SquareTrade Warranty:

Coverage: 1 year of mechanical and electrical failures from normal use, starts after the manufacturer warranty ends.
Claims: We will fix the item or pay you the full replacement cost of the item. Zero Deductibles.
Service: Free two-way pre-paid shipping for mail-in service. 5 day service guaranteed!
Common Electronic device failures include Motherboard failure, Display burn out, Display cable disconnected
Broken circuit board connections, Rust / corrosion of power port, memory card port and Built-in battery failure.
We email your contract within 24 hours and let you store your receipts with us for a paperless claims process.

Link for complete info:
http://www.amazon.com/SquareTrade-On...d_i=1267877011


Keep the helpful advice coming!
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post #4 of 4 Old 01-15-2012, 03:17 AM - Thread Starter
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UPDATE:

Decided to purchase the VSX-1121 new at Amazon for $499.99.

Thanks!
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