What happens to a returned AV receiver at Best Buy - AVS Forum
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post #1 of 18 Old 02-08-2012, 06:55 PM - Thread Starter
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Hey guys I'm wondering what happens to a receiver when it is returned to Best Buy. is it returned to the manufacturer or is it sold as an open box item or is it actually repackaged and sold as a new item. Or is it something else?
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post #2 of 18 Old 02-08-2012, 06:58 PM
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Just a guess .. but the Geek squad likely checks it out and if there is no issue, they likely sell it as an "open box" item.

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post #3 of 18 Old 02-08-2012, 07:09 PM
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Quote:
Originally Posted by caunyd View Post

is it sold as an open box item or is it actually repackaged and sold as a new item.

If it's opened and returned in working condition, most stores including Best Buy will designate the item as "open box", and then discount them a bit.

Usually Best Buy has a table near the front where open box items are sold.

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post #4 of 18 Old 02-08-2012, 07:33 PM
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Quote:
Originally Posted by Tulpa View Post

If it's opened and returned in working condition, most stores including Best Buy will designate the item as "open box", and then discount them a bit.

Usually Best Buy has a table near the front where open box items are sold.

I doubt that they even do that much, most likely just seal it up and sell it as open box....

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post #5 of 18 Old 02-08-2012, 07:33 PM - Thread Starter
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I've searched other threads where people say that bb reboxes the item and sells it with an "inspected by best buy" sticker on it. Do you think this happens? And in some cases do you think they just rebox it and sell it as new?
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post #6 of 18 Old 02-08-2012, 07:49 PM
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There would be too much fallout from reselling it as new. I doubt they'd risk it.

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post #7 of 18 Old 02-08-2012, 07:51 PM
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Quote:
Originally Posted by Tulpa View Post


If it's opened and returned in working condition, most stores including Best Buy will designate the item as "open box", and then discount them a bit.

Usually Best Buy has a table near the front where open box items are sold.

Best Buys in my area keep their open box item near the back of the store.
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post #8 of 18 Old 02-08-2012, 07:56 PM
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Quote:
Originally Posted by johnson636 View Post


Best Buys in my are keep their open box item near the back of the store.

Agree that is how I got a deal on my sc25.

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post #9 of 18 Old 02-08-2012, 08:02 PM
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If you don't mind sharing, just how good of a deal did they give you?
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post #10 of 18 Old 02-08-2012, 08:12 PM
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Quote:
Originally Posted by johnson636 View Post

Best Buys in my area keep their open box item near the back of the store.

Huh, the ones around here keep it near the front. Like off to the right when you walk in. Guess it depends on the store.

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post #11 of 18 Old 02-08-2012, 08:16 PM
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Quote:
Originally Posted by caunyd View Post

I've searched other threads where people say that bb reboxes the item and sells it with an "inspected by best buy" sticker on it. Do you think this happens?

I'm sure they inspect it to make sure someone didn't remove the guts of the thing or something. Or at least making sure it powers on.

Quote:


And in some cases do you think they just rebox it and sell it as new?

Almost never if the box has been opened. Someone would raise a big stink if they found out. BB is already suffering from stiff competition from online retailers. Last thing they'd want is another reason for people to not buy from them.

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post #12 of 18 Old 02-08-2012, 08:34 PM
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Quote:
Originally Posted by caunyd View Post

Hey guys I'm wondering what happens to a receiver when it is returned to Best Buy. is it returned to the manufacturer or is it sold as an open box item or is it actually repackaged and sold as a new item. Or is it something else?

In most instances, if the unit & box is complete it is returned to the vendor (brand) for credit. Reboxed units take markdowns which erodes their profit margin, and Best Buy rather just ship it back..
Best Buy can get away with this, but smaller dealers cannot as they don't have the purchasing leverage...

Just my $0.02...
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post #13 of 18 Old 02-08-2012, 09:50 PM - Thread Starter
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M code if they do indeed ship it back to the manufacturer for credit then why in some cases do they sell the items as an open box
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post #14 of 18 Old 02-08-2012, 10:15 PM
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I returned a denon 4311 just last week to BB, its now sealed with BB tape. It was marked open box and sitting on a shelf. It was only marked down $100 of the price I paid... But the longer it sits there the lower it goes....
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post #15 of 18 Old 02-08-2012, 11:08 PM
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Quote:
Originally Posted by winforddenning View Post

There would be too much fallout from reselling it as new.

doesen't stop game stop from opening merchandise and selling it as new...

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post #16 of 18 Old 02-09-2012, 12:28 AM
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Quote:
Originally Posted by Tulpa View Post

I'm sure they inspect it to make sure someone didn't remove the guts of the thing or something. Or at least making sure it powers on.

Their policy says they should do this, but they don't always. But it can be for a variety of reasons that aren't malicious.

I bought a receiver from Best Buy about 5 years ago, using their same day in-store pickup. So the item comes from the store's stock. I pick it up, it looks sealed, and take it home to find out that it was a "swap and return" that someone had used to scam the store. Looks like the person who did it had retaped the box and the employees for whatever reason put it back up on the shelf unopened. The manager didn't know about the same day pickup or how it worked, and so I had to argue with her to get an exchange.

But the reality is that stores have increasingly moved to opening returned merchandise, even if it was returned sealed to ensure this type of fraud isn't happening. In such a case, they will reseal with the BB tape and sell it as an open box, depending on the item and reason for return.

Not everything can easily be returned to the manufacturer. It varies depending on the arrangement they have with that manufacturer. In those cases they may sell it as open box. If the policies make returns easier, and they can ship it back cheaply, they will return it to the manufacturer.

But buyers have a stigma against open-box stuff. Not a bad one, but they are less likely to buy something that's open box because they question why it was returned. This stigma encourages the retailers to try to return all they can back to the manufacturer, and let the manufacturer figure out how to inspect and resell it as refurbished.
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post #17 of 18 Old 02-11-2012, 08:23 PM
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That's how i picked up my Yamaha 465 Receiver open box saved about $75.00 of the price off new and not a problem
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post #18 of 18 Old 02-13-2012, 08:29 PM
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Being an MHT supervisor at a Best Buy I can verify that we dont ship open items back to the vendor for credit. We test functionality (usually), tape it back up and sell it at a discounted price.

If I cant do it, it cant be done
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