The short version:
I bought a refurb NR1008 through Accessories4less, for a mere $849. I was betting on "old school" facts, that refurbs usually had the kinks fixed. Wrong.
So, I send my "$1500" AVR off to United Radio (Onkyo's main contract "fixer") 2wks before x-mas, and what happens? FedEx damages it in shipping. I'm made aware of it...two weeks later....and Fedex comes and gets it from UR...assesses it...and reships it back to UR within 3 days (not bad, right?). It takes over 2wks for me to find out that FedEx refuses to pay for the damaged cover ($65), so I gladly agree to pay out of pocket, knowing FE will do the right thing. Wrong. A "Return" label, which Onkyo issues, is not eligible for claims of damage. Nice.
So, FE tells me this...FE conforms this...and UR tells me to call Onkyo to make sure they cover it. OK..they do exactly that, and UR refunds my prepaid $65 for the damaged cover in shipping.
But it gets better; Onkyo promised UR that they were shipping the cover to my NR1008 every week, for over 3 weeks. UR was embarrassed enough to request a "complete replacement unit" on my behalf (not even MY request). Onkyo refuses. I
called Onkyo 5 times after this...and never got a return call. I'm sure many here are ware of the "Leave your number at any time during the message" BS?
. I had merely requested that Onkyo extend my warranty for the time that my unit was taken hostage. No reply. None!
By the way, my "repaired" NR1008 will arrive back to me on 2/29....well over 2 mths since it was sent off. I'm just waiting for it to fail again, within months, as per several other threads here stating similar experiences.
To be fair, United Radio was great. Onkyo? Awesome on the first call to get it shipped off to United Radio. After that? LOL, I can't begin to express my ill feelings toward this company!
Onkyo? NEVER again will I ever buy a product they make. Just sharing what other should know.