Onkyo TX-NR1007 sound problem - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 11 Old 03-07-2012, 08:33 AM - Thread Starter
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Having some trouble with my Onkyo 1007. One day I turned the unit on and couldn't get sound out. I've looked through troubleshooting in the manual and searching on the forum, but I am still having trouble.

Tried resetting the receiver to factory defaults several times and not luck.
Setting the Audiot TV Out to On', the TV outputs sound from Cable/Sat and BR/DVD play. Indicates receiver is getting/receiving proper audio/video signals.

I tried one of the speakers (and cable) with another receiver, which worked fine.

I also tried the Onkyo with a known good speaker, and that didn't work.

It seems narrowed down to the point where the problem is with the receiver, signal is being received but not output.

Cannot get receiver to allow firmware updates (grayed out). Tried resetting receiver and leaving unplugged for over 1 hour. Problem may be with my router settings/security or too long network cable. I will try moving the unit closer to my internet source and hooking up straight to the modem.

Does anyone have any ideas on what is going on with the receiver? Thanks.
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post #2 of 11 Old 03-07-2012, 09:07 AM
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Quote:
Originally Posted by wrongway15 View Post

Having some trouble with my Onkyo 1007. One day I turned the unit on and couldn't get sound out. I've looked through troubleshooting in the manual and searching on the forum, but I am still having trouble.

Tried resetting the receiver to factory defaults several times and not luck.
Setting the Audiot TV Out to On', the TV outputs sound from Cable/Sat and BR/DVD play. Indicates receiver is getting/receiving proper audio/video signals.

I tried one of the speakers (and cable) with another receiver, which worked fine.

I also tried the Onkyo with a known good speaker, and that didn't work.

It seems narrowed down to the point where the problem is with the receiver, signal is being received but not output.

Cannot get receiver to allow firmware updates (grayed out). Tried resetting receiver and leaving unplugged for over 1 hour. Problem may be with my router settings/security or too long network cable. I will try moving the unit closer to my internet source and hooking up straight to the modem.

Does anyone have any ideas on what is going on with the receiver? Thanks.

You probably need a HDMI board replacement, common on that model.
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post #3 of 11 Old 03-10-2012, 08:14 PM - Thread Starter
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Called Onkyo, they are going to repair for me!
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post #4 of 11 Old 10-29-2012, 12:55 AM
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I have the same problem with mine now. Reset worked for a couple of times and now there is nothing. Who did you call? Do you have the direct number?

Thanks
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post #5 of 11 Old 10-29-2012, 03:30 AM
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same problem here used to just pull the plug an it would reset no doing it now so as i type this im trying to update the firmware to see if that fixes the problem? i get no sound at all anymore not even from the radio an i dont hear it switching like it used to either. also no speaker icons are showing up?
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post #6 of 11 Old 11-07-2012, 05:52 AM
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Add another user with this problem. No sound at all, speaker icons don't show on the screen, network grayed out. Also, when I use the onscreen display, it shows the video info but not the audio info. I've tried unplugging the unit and a factory reset; no luck. I'm very disappointed as this receiver is only around three years old. This will be the last Onkyo I ever buy.

Regards,
Brian
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post #7 of 11 Old 11-19-2012, 09:10 PM
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My NR1007 is dead also, and most likely out of warranty since I purchased it in early 2010. Great, now I have a $1800 paper weight.

It happened the first time two days ago, no sound at power up. It came back after on/off ..next couple of times I had to power cycle. As of right now it's totally dead, have been trying to get sound for passed 30 minutes with no luck.

Good thing I opted for the higher end model, you know ..get quality that will last more than two and a half years with light usage.


So disappointed right now. Looks like everyone is having this problem, seems like these units from Onkyo are total lemons.
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post #8 of 11 Old 12-07-2012, 11:07 AM
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Onkyo is aware of the faulty hdmi boards and will fix for free, call them and do not use there automated system on there web page. Mine is 3 years old and they fixed it under a one time concession so don't fret about it call them. The guy I talked to tried at first to say it was out of warranty till I mentioned the hdmi board and that it is all over the Internet that there faulty.
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post #9 of 11 Old 12-01-2014, 07:13 PM
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RMA for HDMI PCB board failure

Quote:
Originally Posted by subcrazy View Post
Onkyo is aware of the faulty hdmi boards and will fix for free, call them and do not use there automated system on there web page. Mine is 3 years old and they fixed it under a one time concession so don't fret about it call them. The guy I talked to tried at first to say it was out of warranty till I mentioned the hdmi board and that it is all over the Internet that there faulty.

I sent an email to the parts department in the US and got back a mail from the program to repair this issue. Here is a part of the page.

As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
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post #10 of 11 Old 09-11-2015, 05:06 AM
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Just an update cause it's been a while since I posted myproblem . Contacted Onkyo let them know of my problem they are aware of (hdmi board) no sound, no icons, non resetting by power cycle , they did a one time concession fix on mine. After sending it ups to a shop in California even thought I was out of warranty . So far so good now that I've gotten it back with no problems whatsoever. I love Onkyo and glad they stand behind their products.

One quick side note when u ship it thru UPS (the azz holes ) make sure u have them pack it AND ITS MARKED THAT WAY ON THE DOCUMENTS . Mine was damaged by them in shipping an althought THEY. Packed it and I insured it they did not want to repair the damage done because it was not marked on the paperwork that they packed it. I even had UPS claims dept TALK to the girl that packed it to admit she packed it an yet they still didn't want to pay for the damage . Onkyo finally stepped in fixed their damage an the bad hdmi board. So even with the Onkyo problems my faith in them has been somewhat repaired as a great company.

Hope this helps someone out there cause I was frustrated trying to find information at first.
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post #11 of 11 Old 09-11-2015, 05:39 AM
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https://repair.onkyousa.com/na/003_2012.php?country=USA

When I requested repair on my 818 thru the above, Onkyo sent me a box prepaid with Fedex to ship it back to them even tho I still have the original box & packing materials. Just got it back Tues & had shipped it to IL from Tx 3rd week of Aug. So far so good! My issue was turning it on, no sound & had to power cycle several times to get audio. Also had probs with the Net function connecting to anything. Much better now.
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