The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 310 - AVS Forum
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post #9271 of 10703 Old 09-17-2013, 04:12 PM
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Turned out to be a loose HDMI connection which looked fine before.

I hate HDMI connectors. Why didn't the standard also specify a better connector?
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post #9272 of 10703 Old 09-17-2013, 04:29 PM
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Quote:
Originally Posted by srinirvasan View Post

Turned out to be a loose HDMI connection which looked fine before.

I hate HDMI connectors. Why didn't the standard also specify a better connector?

Cause all they wanted to do is protect copyright & sell more cables.

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post #9273 of 10703 Old 09-17-2013, 04:56 PM
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Issue: AVS-2313 Random Volume drop on live TV.

I’ve have the above receiver for about 4 months and I notice when watching live TV occasionally the volume drops for a few seconds and comes back to normal, I found that this coincided when the central heating kicked in so concluded a voltage spike seemed to be creating the issue, I also have electric roller shutters on windows and operating those also causes the same issue (although not every time).

My current setup I obtain the audio back from the Plasma TV using HDMI (ARC) channel setup.

Last weekend I tried using an optical lead for the sound input from the TV back to the Receiver, the same as my previous setup with my older Onkyo receiver which never gave me any issues, but alas the same issue still prevailed.

Does anyone have any suggestions, or noticed this receiver is sensitive to electrical glitches?
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post #9274 of 10703 Old 09-17-2013, 06:19 PM
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Quote:
Originally Posted by jdsmoothie View Post

^^Firmware update changelogs listed in post #6 of this thread.
I understand about post #6, but I don't see any information about the most recent firmware update which was two days ago
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post #9275 of 10703 Old 09-17-2013, 06:57 PM
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So then you're saying your 2313CI got an update last week and another one 2 days ago?

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post #9276 of 10703 Old 09-18-2013, 03:36 AM
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No, just 2 days ago. Maybe the one last week is the same. Regardless, the only firmware update info I see in post #6 is from 2012
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post #9277 of 10703 Old 09-18-2013, 04:47 AM
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There are (7) updates listed for the 2313 in post #6, the last 4 being in 2013 and the latest just last week.


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post #9278 of 10703 Old 09-18-2013, 06:48 AM
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Quote:
Originally Posted by jdsmoothie View Post

Firmware Update Information for the Denon AVR-XX13 models

 

(1) Denon does not send out any kind of notification that a firmware update is available for the non-networking models (ie. 1513). If you are experiencing any issues, review post #4 to see if it is listed there. Regardless, if your issue cannot be resolved from responses to your question in this thread, give Denon a call (800-497-8921) to determine your next course of action.

(2) Firmware updates for the 1513 will require the unit being either dropped off at or shipped (at owner's expense) to a Denon authorized repair facility that is able to install updates to the 1513 (as not all facilities have the necessary jig to install to a non-networking model). The PanurgyOEM facility in NJ is able to repair/install firmware to any model. Note that in past years, the non-networking models generally do not get any firmware updates unless there is a major issue (AFAIK, there are were no firmware updates for the non-networking XX12 models as of 5/7/12), while past year's networking models generally have gotten about 6-10 updates over the first year or two after being released (mostly to improve the network connectivity).

(3) Firmware updates for the network models (ie. 1613 and higher) can be installed by the owner via a network connection to the Denon servers. Although it's not necessary to update your unit if you are not experiencing any problems, it's generally a good idea to keep it updated so that if there are any problems with the update the unit will still be covered under warranty. The update process generally doesn't take more than 30 minutes once the download begins and also generally does not erase any settings, although it's always a good idea to SAVE the settings file (1713 and higher only) using the Web Control feature prior to doing the update just in case.  Note that if the update process is stuck on "Authenticating", ensure a source other than NET/USB is selected and just let it continue for up to a few hours and it should eventually begin the update process (although note that Denon's servers have been known to crash the first day of release due to the overload, so you may want to wait a few days before trying again).   Some have noted that rather than selecting the "Check for Update", instead simply selecting the "Start Update" will avoid the "Authenticating" issue.  One XX12 owner found that disconnecting ALL sources to the AVR enabled the unit to connect to the Denon servers and update the firmware when the update process had previously been unsuccessful for almost a year.

 

During the update, the AVR will go into Standby mode, but will continue to update status on the front panel display. If the update seems to be hung up (ie. goes beyond 1 hour) ... power the AVR to Standby, unplug it for a few minutes and power back on and attempt the update again. If the update fails to load, check the network environment (ie. reset the router, replace the router with a more current/robust model, or ideally wire directly to the router if connecting wirelessly)    If still not having any luck with the update, perform a Network Reset as shown in post #5 above.  You may also want to consider purchasing a long (100'+) Cat5/6 cable for network updates only for a higher probability of a successful install. Also note, that once the update has completed, there is no way of returning to an earlier version of firmware.

Networking model owner's will be notified automatically when there is a firmware update when the AVR is turned ON as long as the Notification Update setting is set to ON (factory default). For more information refer to General - Firmware - Notifications -Update in your respective Owner's manual. To manually check for an update, refer to General - Firmware - Update - Check for Update in your manual.

(4) USB firmware update: If you have been unsuccessful with your attempt to install a firmware update via the network,see post #6366 for more info.  This applies to North American models only and specifically to the 1613 and higher models only. 

(5) Denon will sometimes make "minor" changes to the firmware with each new manufacturing production run, so it's not unusual to see a higher firmware version number on a newer unit of the same model. For the non-networking models, this doesn't mean an older unit needs to be returned to get the firmware updated, rather it only needs to be updated (if a firmware update is available) if you are experiencing a problem that resetting the microprocessor will not resolve. The year/month the unit was mfr'd can be determined by looking at the first 3 digits of the serial number (eg. 204xxxxxxxx would be April 2012) which can be found on the original box as well as on the back panel of the AVR.

 

(6)  What is my unit's current firmware version?  The current firmware version on the 1613 and higher models can be determined from the AVR's menu: General --> Information --> Firmware Version.

(7) There are two firmware notification settings, both of which default to "ON" from the factory..... "Update" (fixes) and "Upgrade" (new feature). Although an "upgrade" would generally come at some additional cost, the internet radio Spotify "upgrade" will be available to all XX13 models (1913 and higher models) during the  summer 2012.  When either an "update" or "upgrade" is available the networking models will display a message alerting you to this "update" or "upgrade" every time you turn on the AVR.  If you prefer not to install the update/upgrade, then simply change the appropriate setting at General --> Firmware --> Notifications ---> Update/Upgrade to OFF (factory default is ON) and it will go away.




This area will be used to track the changelog of the firmware updates for the network models (1613 and higher).
 

3313CI
1. 6/15/2012

- Correspondence to Mobile Application.
- When the user changes the setting of "MENU - Video - Audio HDMI Out" from TV to AMP, and the setting is fixed with the Menu button, there is a possibility of hearing the noise from particular TV.
- When the user quickly operates Off and On of MainZone at ZoneOn, there is a possibility that the screen is not displayed.

2. 9/5/2012

- Spotify (note: $9.99/month premium subscription required to access)

Spotify Users Guide.docx 227k .docx file

- When Spotify/Pandra/SiriusXM was played, the "Save to Favorite" function of "Option Menu" was invalidated (Favorite cannot register)

- When external instrument (Apps, C4 Controller) is used for a long time, there is a possibility not to be able to control from the external instrument

- The unit shows no picture and sound via HDMI, and the Firm version of GUI becomes FFFFFFFF.

- Gapless Playback - ALAC/FLAC

3. 11/15/2012

- Various failures: Sample rate is not indicated at FLAC, WAV, ALAC.  If ALAC is played back, AAC is displayed. No album art display for ALAC files.

- The product corresponded to the resume play with SiriusXM/Last FM/Internet Radio

- When using a USB file, the product does wrong behavior by operating the FF/RWD button.  The button of FF/RWD must not function in the USB file.  Therefore, the firmware was correct for the FF/RWD to not operate.

4. 12/6/2012

- Resolves Pandora connection issues due to configuration changes made by Pandora.

5. 3/11/2013

- The product corresponded to Gapless Playback from Mobile App.
- When Pandora is played, the display of the icon becomes the Internet radio by specific music.
- When the HDMI output is a dual output and the device connected with HDMI OUT1 is made a standby, the image of HDMI OUT2 is not output.
- When the customer connects DLXA75R (VICTOR) and 65ZT5 (Panasonic) with the unit via HDMI, the unit is freezed by a dual output.
- The Picture View setting cannot be stored.
- AirPlay cannot be executed while executing SlideShow.
- AirPlay cannot be executed from Function other than Network.
- When Main Zone is turned on GUI is not displayed, if Main Zone is off and Zone2 is on.

6. 5/22/2013

- When TV form is "PAL", the aspect ratio is not correct.

- When new features included Multi-Artists Radio of Last.fm is used and played, the set starts the reconnection operation and fails in the connection

- The preset names of FM-Tuner can't change from Web Control

- After the update and Audyssey Pro measurement, the set cannot access the Web page

- The BBC station cannot play from the Remote app

- After login to Spotify, when the user changes the source or power cycles the unit, the unit needs to enter account info again

- Display of Remote App might become abnormal

- The PlayView button in the NetUSB browse screen by Remote App was added. 

- The SleepTimer setting by Remote App was added.

7. 7/18/2013

-  Airplay does not play the sound synchronously with sound on the PC and other Airplay devices

-  When Viewing photos via USB interface, the 4:3 image is stretched in width severely

- Playback multiple artist radio failed

- Preset names of FM Tuner can't be changed via web interface in the range of preset number 17 - 24

- After update and a Audyssey Pro Calibration, unit cannot access the web page settings

- Cannot play any BBC station on Internet radio

- Spotify - credentials do not remain stored when changed source or unit powered off/on

- Remote app display becomes abnormal

- The PlayerView button in the NET/USB browse screen and SleepTimer setting by Remote App were both added.

-  After firmware update, IOS device is unable to locate the unit.

8. 9/5/2013

- Random feature in Spotify follows to Pandora

- The source doesn't change into SiriusXM even if SiriusXM is select by Apps

- "File format error" and "Track not found" are displayed by playing a specific iRadio station, and if <Enter> is pushed, the display become empty "Playview".

 

2313CI
1. 6/15/2012
-  See 3313CI updates for this date

2. 9/5/2012

-  See 3313CI update for this date

3. 12/6/2012

-  See 3313CI update for this date

4.  3/11/2013

-  See 3313CI update for this date

5. 5/30/2013

-  See 3313CI update for 5/22/2013

6. 7/18/2013

-  See 3313CI update for this date

7. 9/09/2013

-  See 3313CI update for 9/5/2013

 


2113CI

1. 5/1/2012
- Countermeasure to failure of "DENON Remote App".
---- Even if a user tapped the folder on the screen of iPad/iPhone, the operation is not accepted or it malfunctions. (It moves to the upper tier)
---- Even if a user changes the SOUND MODE, the surround mode that the application displays doesn't change.
---- The broadcasting station of iRadio that cannot select and play with application exists.
---- When Zone is selected by Application and it plays with Network, other Zone not selected also is played with Network.
- Skip button (Complete) was added to a top screen at 4th-6th position by setup assistant's speaker calibration. When the speaker was not able to be detected, the skip button (Ignore it) for Error was added.
- Improvement of sound quality. (The product improved the bass of the front channel, when there is no subwoofer.)

2.  8/9/2012

-The unit shows no picture and sound via HDMI, and the Firmware version of GUI becomes FFFFFFFF.

3.  9/5/2012

- See 3313CI update for this date 

4.  9/26/2012

- The product corresponded to Login from Mobile App in Spotify. 
- When FLAC is played by iPod/USB, the Information (Audio) display in the menu displays PCM.
- There is a possibility that the sound is not output from the speaker by the Auto Setup mode.

5.  12/05/2012

-  Resolves Pandora connection issues due to configuration changes made by Pandora

6.  3/7/2013

- The product corresponded to gapless playback from mobile app

- The picture view edit cannot be stored

- Airplay cannot be used while using slideshow

- If Main zone is OFF, and Zone2 is ON, when Main zone is turned on, GUI does not display

7.  6/8/2013

When the TV form is "PAL", the aspect ration is not correct.

-  The preset names of FM-Tuner can't change from Web

-  After the log in of Spotify, when the customer changes the source or restarts the unit, the account info must be input again

-  When Remote app starts, the display of Remote App might become abnormal

 - The PlayerView button in the NET/USB browse screen and SleepTimer setting by Remote App were both added.

8. 9/5/2013

-  See 3313CI update for this date

 

1913
1. 5/1/2012
- See 2113CI update for this date.

2. 8/9/2012

- See 2113CI update for this date.

3. 9/5/2012

- See 3313CI update for this date.

4. 9/26/2012

- See 2113CI update for this date.

5. 12/6/2012

- See 2113CI update for this date.

6.  3/7/2013

- See 2113CI update for this date.

7. 9/5/2013

-  See 3313CI update for this date




1713
1. 5/1/2012
- See 2113CI updates for this date.

2. 12/17/2012

- Resolve Pandora connection issues due to configuration changes made by Pandora

3.  2/27/2013

- FLAC/ALAC/gapless added

- The sound might not be output in Auto Setup mode

-  Long delay of image output with HDMI source

-  When function changed from Airplay to Blu Ray, both the image and the sound are not output

4.  7/25/2013

-  When Viewing photos via USB interface, the 4:3 image is stretched in width severely

- Cannot play any BBC station on Internet radio

- Remote app display becomes abnormal

-  After firmware update, IOS device is unable to locate the unit

5. 9/09/2013

-  See 3313CI update for 9/5/2013

 

1613
1. 5/1/2012
- See 2113CI updates for this date.

2.  12/17/2012

- See 1713 update for this date.

3. 2/27/2013

- See 1713 update for this date.

4. 7/25/2013

- See 1713 update for this date

5. 9/5/2013

-  See 3313CI update for this date

 


** NOTE: The changelog information above is provided as is, without any further explanation and only when I am able to obtain it.   If the information listed above doesn't make sense, please don't ask for clarification, as I have none.
this is copied from post number 6 using tapatalk
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post #9279 of 10703 Old 09-18-2013, 06:53 AM
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I only see an update from 6/15/2012 using tapatalk
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post #9280 of 10703 Old 09-18-2013, 07:11 AM
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Must be an issue with Tapatalk then as what you just pasted in your post above is exactly what is posted in post #6 to include all 7 updates for the 2313CI. It's apparently an issue with Tapatalk.

Also note that with the change to the new Huddler platform spring 2012, Tapatalk is no longer supported on AVSForum. You would be better served using your phone's web browser.

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post #9281 of 10703 Old 09-18-2013, 07:50 AM
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Thanks jd
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post #9282 of 10703 Old 09-18-2013, 02:17 PM
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Quote:
Originally Posted by MelbWestMan View Post

Issue: AVS-2313 Random Volume drop on live TV.

I’ve have the above receiver for about 4 months and I notice when watching live TV occasionally the volume drops for a few seconds and comes back to normal, I found that this coincided when the central heating kicked in so concluded a voltage spike seemed to be creating the issue, I also have electric roller shutters on windows and operating those also causes the same issue (although not every time).

My current setup I obtain the audio back from the Plasma TV using HDMI (ARC) channel setup.

Last weekend I tried using an optical lead for the sound input from the TV back to the Receiver, the same as my previous setup with my older Onkyo receiver which never gave me any issues, but alas the same issue still prevailed.

Does anyone have any suggestions, or noticed this receiver is sensitive to electrical glitches?

Since it happens with the optical setup you can rule out handshake issues. I would guess either electrical or source related. Does it happen with other sources? You could try running an extension cord to another outlet and see if that solves your issue, You could also try another surge protector and test to see if that is causing the audio drop off.
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post #9283 of 10703 Old 09-18-2013, 03:53 PM
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Okay this is probably a stupid question but I recently got a 1913 and I have my speaker wire connected to banana plugs but I can't get them to fit into the back and I don't want to force them in, it feels like I'm going to break something. What am I missing here?

Is my receiver not compatible with banana plugs? I seriously doubt this...

For reference I have these banana plugs:
http://www.amazon.com/Sewell-Direct-SW-29863-12-Deadbolt-12-Pair/dp/B006U3O566/ref=sr_1_2?ie=UTF8&qid=1379545074&sr=8-2&keywords=banana+plug
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post #9284 of 10703 Old 09-18-2013, 04:05 PM
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Some banana plugs are thicker than other brands, so you'll just have to push a little harder. smile.gif
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post #9285 of 10703 Old 09-18-2013, 04:07 PM
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Quote:
Originally Posted by jdsmoothie View Post

Some banana plugs are thicker than other brands, so you'll just have to push a little harder. smile.gif

Thanks for the quick response JD, now I'm embarrassed... I just pushed in a little harder and slid right in. I was afraid of breaking something frown.gif
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post #9286 of 10703 Old 09-18-2013, 04:08 PM
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No worries. That's what the forum is for. smile.gif

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post #9287 of 10703 Old 09-18-2013, 06:05 PM
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Quote:
Originally Posted by Pete the Greek View Post

Thanks for the quick response JD, now I'm embarrassed... I just pushed in a little harder and slid right in. I was afraid of breaking something frown.gif

thats what she said! cool.gif

Hey, I'm a firm believer in the philosophy of a ruling class
Especially since I rule.
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post #9288 of 10703 Old 09-18-2013, 07:56 PM - Thread Starter
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I will admit that I was thinking it. But I held my tongue biggrin.gif

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post #9289 of 10703 Old 09-19-2013, 06:34 AM
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Originally Posted by batpig View Post

HDMI sucks. There's your answer wink.gif

HDMI does suck. Having been without my 1713 for roughly three weeks now I was finally able to find the time to drive the 2.5hrs. to the closest authorized repair place. Hopefully they can fix it under warranty. I went through Denon tech support which was thorough, but didn't change anything. (Problem mentioned on page 305 of this thread I think)

Not having my amp, I've had lots of time to surf the web instead of watching horrible regular TV. I've found (on here and elsewhere) that HDMI has been causing problems for people since the bloody technology was released! It all seems so bloody fragile and this is across the board encompassing all electronics manufacturers.

When I think about how many devices are using HDMI this really can't be a good situation for the future.

Anyhoo, woke up feeling surly this morning.
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post #9290 of 10703 Old 09-20-2013, 12:17 AM
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Quote:
Originally Posted by hikouka View Post

Quote:
Originally Posted by Pete the Greek View Post

Thanks for the quick response JD, now I'm embarrassed... I just pushed in a little harder and slid right in. I was afraid of breaking something frown.gif

thats what she said! cool.gif

KY helps

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post #9291 of 10703 Old 09-20-2013, 09:35 AM - Thread Starter
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dude, I think you officially took it too far.
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post #9292 of 10703 Old 09-20-2013, 09:47 AM
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Quote:
Originally Posted by jdsmoothie View Post

Yup. Modern AVRs use a logarithmic volume scale such that average volume will be 60 (TV) to 70 (movie/music listening) and after running Audyssey, movie "reference" volume is set to 80 which is generally too loud for most folks.

You're saying your AVR volume is set at 60 to watch TV? If I try to raise our 2313 above 35 my wife screams it's too loud! Sometimes I'll turn it up to 50 for music which is pretty loud. I couldn't imagine leaving it at 60.

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post #9293 of 10703 Old 09-20-2013, 09:59 AM
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Mark,

Have you run the Audyssey calibration?

The volume settings mentioned above assume that you have.
30 on the absolute volume scale is the same as -50 on the relative scale. After calibration, it's extremely quiet.

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post #9294 of 10703 Old 09-20-2013, 10:05 AM
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Oops ... I was actually thinking of -40db and should have said 40-50 (TV) and 50-65 (movies/music) , although it also very much depends on the acoustics in your room as to whether a certain db is "loud" or not. You may want to try adding some decorative acoustic panels if you can get them approved. In a properly treated room you could go higher on the master volume scale without any complaints.

http://www.acousticalsolutions.com/decorative-acoustic-panels-are-acoustical-art-in-a-family-room

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post #9295 of 10703 Old 09-20-2013, 10:26 AM - Thread Starter
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This will depend GREATLY on whether Dynamic Volume is engaged. The average levels JD likes to quote really only apply with Dyn Vol OFF.

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post #9296 of 10703 Old 09-20-2013, 10:28 AM
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Quote:
Originally Posted by Selden Ball View Post

Mark,

Have you run the Audyssey calibration?

The volume settings mentioned above assume that you have.
30 on the absolute volume scale is the same as -50 on the relative scale. After calibration, it's extremely quiet.
Yes I have run Audyssey.
Quote:
Originally Posted by jdsmoothie View Post

Oops ... I was actually thinking of -40db and should have said 40-50 (TV) and 50-65 (movies/music) , although it also very much depends on the acoustics in your room as to whether a certain db is "loud" or not. You may want to try adding some decorative acoustic panels if you can get them approved. In a properly treated room you could go higher on the master volume scale without any complaints.
40-50 for TV sounds more what I was thinking (and what I aim for whenever possible!). Thanks!

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post #9297 of 10703 Old 09-20-2013, 11:42 AM
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Quote:
Originally Posted by batpig View Post

This will depend GREATLY on whether Dynamic Volume is engaged. The average levels JD likes to quote really only apply with Dyn Vol OFF.

Well ... ON for TV and OFF for movies .. yes.

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post #9298 of 10703 Old 09-20-2013, 02:37 PM
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I am hoping to find ways to optimize the sound of my Denon 2313, Oppo103, and Gallo speakers combination.

The Oppo 103 has Sabre chips for d/a conversion of sacd/dsd sources, and these are supposed to be the finest kind. I would like to take advantage of the Oppo sound processing.

The oppo converts the SACD signal to analog and then sends it to the AVR via its analog outputs (not via HDM).

The AVR recieves the 5.1 analog signals and does not re-process it. The analog signal, should pass it through to the speakers.

So anyway....

How can I get my DENON 2313 to accept the analog 5.1 signal and pass it through to my speakers?

Thanks in advance.
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post #9299 of 10703 Old 09-20-2013, 05:27 PM
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The 2313 does not have multi analog inputs (rather only the 4311 and its successor the 4520, however, note that most others that do have the higher model AVRs with multi analog inputs with the 103 or 105 find that using HDMI and Audyssey sounds much better than the analog inputs and no Audyssey.

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post #9300 of 10703 Old 09-20-2013, 06:15 PM
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Sorry if this has already been asked, but with the advent of HDMI 2.0 on the horizon, what are the chances that the current range of **13 Demon AVR's can be updated to support it? It seems that Sony's 4K TV's will be able to after a simple firmware update so I was hoping AVR's could do the same.
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