first post on the forums yet--- been reading them a while, and closely following this thread after i recently purchased a 616 for my company's media room- Ive read the post completely to this point-- and have this to add (total av n00b... but fixing computers is how i eat- so basic connections and general troubleshooting come 2nd nature)
-when the unit loses power, if powered on and doing something-- then when power is restored, you MUST use the power button on the face of the unit to get it to come back on, ir remotes dont work
-occasionally, and for no apparent reason-- when switching between inputs, ill lose audio totally -- when using the volume keys on the remote, no volume o.s.d. appears
-network remote is BARELY usable, compared to other onkyo receivers with the same exact feature, seems sluggish and non-responsive at times, an almost amateur implementation
-unit, somewhat randomly does not "wake" -- onkyo says hitting an input should wake the receiver in that inputs mode-- not hardly... instead i am walking upstairs to a media closet to power the unit back on-- power button on remote fails as listed also
Ive called Onkyo several times in reference to said problems-- applied firmware updates they promised would resolve "my" issue... notice the emphasis on "my"... the way i presented it to them, they had a reputation to maintain-- so I, the customer, offered the solution-- take this unit back, give me my purchase cost or what you value it at, whichever is lower-- and ILL PAY THE DIFFERENCE for a top of the line model that you will guarantee against such issues-- my idea was quickly shot down, after the employee spoke with a superior for approval-- when i asked to speak with that superior or a supervisor to state my case, i was told there is no one available-- to leave a message, so i did--- that was 4 days ago---
another reflection on my experience with onkyo phone support so far, of the handful of calls ive placed to them, i swear-- once they hear 616 every one of the techs walks through and presents solutions--- it takes about three or four "tried that already"s then they facepalm- and then flutter around ignorantly on the other end of the line, as if they DONT want to record a support ticket-- it only leaves me to believe this must be a monotonous task on that side with this particular model.
the ball is in your court onkyo-- prove me wrong, but ill always call it like i see it.