Originally Posted by Archaea
Big frownie face emoticon here.
Lose the entitlement attitude. All they'd need to do is replace it with another 4520 if yours came damaged -- or refund your money. They owe you nothing else. Why would they substitute the next flagship, when the only reason you bought this flagship was the stellar sale? You need to rethink.......everything.
I don't believe I need to rethink anything. Yes, they owe me exactly what I purchased and what they sold me. I specifically asked if there was enough stock available to replace my 4520 should it come DOA, as I have been told otherwise. They guaranteed me that there was. So I do feel they should honor their agreement. They could have simply told me no, there is not enough stock, so you may be stuck with your purchase or you may return it, I'd be happy with that. But they didn't say that, they "guaranteed" me, their words.
I'm an elite plus member, did I ask for this status or recognition? No, they gave it to me, it was entirely their idea. I spend enough money in their store to merit such an elevated status in their view. Every time I have an issue with a purchase, order, exchange or price match the first thing they do is ask about my membership or lack of. Their attitude goes from uninterested in helping me, and then after looking at my past purchase history, their attitude changes to lets do what we can to keep you as customer. That tells me they are interested in helping me only if it benefits them, by keeping my money in their stores. I don't like his model, especially when I've been told countless times by BB management that Best Buy considers themselves committed to providing the best customer service in the industry to every customer
. I am entitled to stellar customer service and BB would agree with me. I am entitled to the truth when I ask a question. Best Buy hasn't screwed this up yet (although they have a record of doing so with my other transactions), so I am not complaining, I am simply stating that for them to offer a great deal and be unable to deliver on that deal after accepting my money
and guaranteeing me delivery of a working product is not an acceptable outcome.
I'm not trying to troll ya, I just really hate bad customer service, because its everywhere nowadays and BB used to be great. I think the price is illrevent, if they cant deliver on what was promised after
accepting payment they should provide a product comparable in features and design. Refunding should be the customers choice, getting the customer what they purchased or something close to it is BB's obligation. That goes for anything, $10 or $100,000. That is customer service 101.