Originally Posted by aaronwt
I've purchased plenty of items from Best Buy over the years that were sold as new but were actually returns. I either didn't bother doing anything because it worked fine and I had an extended warranty. Or I went back to the store and turned the issue into a discount or free gift card.
Although I have only purchased one Denon from BEstBuy and that was my 3808. That was a brand new unit that had not been previously used. And i've owned several other Denons purchased online that were fine. But those were before the 3808. And so far my refurb 4520 from Accessories4Less has been fine.
never had that experience over the many years of purchases with Best Buy
it was either new in a sealed box..or an open box item that was sold as such
While BB is not perfect..IMO....with the same struggles that happen in any very large mass market retail environment...they have stepped up to the plate any time where there were issues
One major example was I bought an Onkyo 807 ( open box) years ago for 70% off MSRP
Its broke twice...the third time the manager gave me a full retail credit for the unit
That amount was $700 more than I paid for the open box 807
I turned right around and bought an open box Yamaha A3000
Most recently they knocked another 5% off the price of the Denon 4520 because they said I had to wait an excessively long time to complete my transaction
This was done proactively, on their part, after it took 30 minutes to complete my transaction
On another note
They seem to be expanding their Magnolia Design Center concept on a national basis
These concepts sell and stock the reference brands such as Krell, McIntosh, Arcam, Classe etc and are offering some competition to the independent A/V retailers
While I have not seen them do a "blow out" like they have of the mass market brands in their BB/Magnolia Home Theater concepts....time will tell and I will keep my fingers crossed...