Originally Posted by Mrtie
Customer bought it NIB in November, traded it in for a Marantz unit with Atmos last week, I asked him if he'll honor the remainder of the warranty and he said it's not a problem, might as well be brand new. I have the serial and receipt, so I shouldn't have any issues with warranty work if needed.
Originally Posted by Johnla
Sad to say I was correct about only the original purchaser having a valid warranty, and any owner after that having none as the warranty is not transferable. But, it's also best to find out about something like this right away, and not months from now if you had some sort of a problem with it that needed a service repair.
Originally Posted by chi_guy50
It's not a question of the transferability of the warranty; to the best of my knowledge, no D&M product purchased from an authorized reseller should fail to qualify for warranty coverage. Either the seller is not in fact an authorized dealer
or he was not adhering to the terms of his retailing agreement in selling this "customer return," or else OP was given incorrect information from Denon about the warranty for his unit.
Something does not add up.
Originally Posted by Johnla
No, you are wrong. As it is indeed 100% a matter of the warranty not being transferable. Denon flat out will not transfer the warranty to another person. The unit in question that he bought from the dealer in fact was actually a used one that was sold to someone else as new 4 months earlier and then traded back in for something else, and no matter if he was a authorized dealer or not, used sale = no Denon warranty.
Sorry, but you are misinformed; the issue of non-transferability of the warranty does not apply to purchases from an authorized dealer. It does not matter whether the original purchaser registered his unit with Denon; an authorized dealer can resell a customer-returned item with full warranty
. Under the terms of the agreement he enters into with D&M in order to become an "authorized dealer," the retailer typically must bench-test the unit prior to resale to verify its functionality. Armed with the sales receipt, the new customer will indeed quality for the 3-year Denon warranty on a 4520 purchased under these conditions. As an example, Crutchfield has a very liberal 60-day return policy; they can, and do, resell Denon AVR's that customers have tried out at home and subsequently returned for a full refund. These units will be covered by the full warranty: it doesn't even matter whether they were demo models, customer-returns, or if the box was simply opened for inspection; once the seal is broken, the unit will be bench-tested before it is resold under the generic label of "open box."
The issue in OP's instance is that the dealer apparently did not live up to his obligations toward the customer in stating that this item would qualify for warranty coverage if he did not certify the unit as "like new" in accordance with the manufacturer's requirements. He should have known better.
I stand by my original assessment that "something does not add up": an authorized dealer should not be confused about the terms of D&M's warranty coverage.