Originally Posted by Archaea
More problems in my Denon 4520CI saga.
Now I have intermittent times when my Denon 4520CI just completely loses video output over HDMI 1. Sometimes a power cycle fixes it, last night, and one other time I couldn't get it to come on no matter what I did, so I just left it unplugged overnight and it started working again normally the next day.
I'm requesting that Denon actually replace the unit completely with a different model at this point. In my nine months of ownership of this unit - it has actually been out of my possession for 6 months at the shop. I have had a legitimately working unit for about one month of that nine.
I don't know if they will help me, but I'm going to file a complaint with the better business bureau if they don't acknowledge the problem and try a little harder to make it right then sending me replacement refurb units that also don't work and then shorting my warranty to 1 year from the original 3 year because I now have a refurb unit with a different serial number.
I opened up yet another problem ticket with this information.
For anyone following my Denon trouble story - Denon stepped up to the plate and offered me a 7200wa to replace my issue laden 4520ci.
It arrived yesterday.
I hooked it up and only had a few minutes to play with it, but this unit seems to be fully functional and is a nice olive branch offering for a very frustrating experience. I don't think Denon owed me this, but I did ask that they either fully refunded my purchase price on the 4520CI I bought new from an authroized seller - that was subsequently broke about 8 of 9 months of ownership, and in the shop a half dozen times, or that they replace it with an equitable unit that was NOT a 4520CI. (since I had gone through two 4520ci's with problems). I had all my issues documented with receipts, as well as time calculated when the unit was out of the hand, or non functioning. It wasn't going to go in their favor if I went to the BBB, or to my Credit Card.
I figured they might offer a x4100, or x5200, either of which I would have accepted - because I was soured on the 4520, and didn't want to try a 3rd unit. I was surprised, and pleased, when they offered a x7200wa, it gives me enough satisifaction/credit/value to overlook some of my frustrations with this whole process.
At anyrate. I've been in here complaining a few times, and I wanted to take a moment to tell everyone that Denon made the situation right, and ultimately went above my expectations in the final solution they offered.