Marantz AV8801 Preamp/Processor Official Owner's thread - Page 400 - AVS Forum
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post #11971 of 11976 Old Yesterday, 07:01 PM
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Originally Posted by jdsmoothie View Post
If you purchased a "refurbished" unit then yes, there is only a 1 year warranty; however, if purchased with a credit card, many card issuers will add an extra year and if that is the case, you can likely get it repaired via the credit card issuer.


no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..

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post #11972 of 11976 Old Today, 08:33 AM
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Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Who is the dealer you bought it from? This does not sound at all like Marantz. And why can't you contact your dealer?

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post #11973 of 11976 Old Today, 08:55 AM
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Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..

I would try again with Marantz support with your serial number.
If you explain the situation, you should be able to get help.

If not... escalate the issue. Reports like this are bad for business

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post #11974 of 11976 Old Today, 08:57 AM
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Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Wow, that reflects really bad on Marantz's part.
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post #11975 of 11976 Old Today, 10:52 AM
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Originally Posted by Audiguy3 View Post
Who is the dealer you bought it from? This does not sound at all like Marantz. And why can't you contact your dealer?
eBay/Audiogon/etc. I'd bet.

I have no trouble at all dealing with Marantz. Nor my customers with me. Any valid dealer would have given you a receipt, showing their business information. The sales receipt from an authorized dealer, like me, would be your ticket to service should your dealer be unable to assist.

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Wow, that reflects really bad on Marantz's part.
I respectfully disagree. There is not enough information to point any fingers at Marantz.
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post #11976 of 11976 Old Today, 10:58 AM
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Quote:
Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Doesn't surprise me that a CSR would not be able to track a serial number to a particular dealer to confirm if they are authorized or not. Easy enough to just check Marantz's website if there is any doubt as to whether your dealer is authorized. Although in some cases, smaller unauthorized dealers may have their own warranty, so definitely worth contacting them.

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