Marantz AV8801 Preamp/Processor Official Owner's thread - Page 400 - AVS Forum
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post #11971 of 12011 Old 08-26-2014, 07:01 PM
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Quote:
Originally Posted by jdsmoothie View Post
If you purchased a "refurbished" unit then yes, there is only a 1 year warranty; however, if purchased with a credit card, many card issuers will add an extra year and if that is the case, you can likely get it repaired via the credit card issuer.


no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..

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post #11972 of 12011 Old 08-27-2014, 08:33 AM
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Quote:
Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Who is the dealer you bought it from? This does not sound at all like Marantz. And why can't you contact your dealer?

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post #11973 of 12011 Old 08-27-2014, 08:55 AM
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Quote:
Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..

I would try again with Marantz support with your serial number.
If you explain the situation, you should be able to get help.

If not... escalate the issue. Reports like this are bad for business

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post #11974 of 12011 Old 08-27-2014, 08:57 AM
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Quote:
Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Wow, that reflects really bad on Marantz's part.
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post #11975 of 12011 Old 08-27-2014, 10:52 AM
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Quote:
Originally Posted by Audiguy3 View Post
Who is the dealer you bought it from? This does not sound at all like Marantz. And why can't you contact your dealer?
eBay/Audiogon/etc. I'd bet.

I have no trouble at all dealing with Marantz. Nor my customers with me. Any valid dealer would have given you a receipt, showing their business information. The sales receipt from an authorized dealer, like me, would be your ticket to service should your dealer be unable to assist.

Quote:
Wow, that reflects really bad on Marantz's part.
I respectfully disagree. There is not enough information to point any fingers at Marantz.
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post #11976 of 12011 Old 08-27-2014, 10:58 AM
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Quote:
Originally Posted by dlynch34 View Post
no it is not a refurbished unit. I have been trying to get a hold of the dealer I bought it from with no luck. Apparently Marantz will not even validate the status of my unit via serial number. I guess I am spoiled I never had these problems with Anthem. They asked for serial number and took care of it from there. This is a deal breaker for me if a company has this level of complexity to get a unit repaired. I wouldn't totally care if I had to pay to get another board put in but it seems their repair shop doesn't want to even touch it..
Doesn't surprise me that a CSR would not be able to track a serial number to a particular dealer to confirm if they are authorized or not. Easy enough to just check Marantz's website if there is any doubt as to whether your dealer is authorized. Although in some cases, smaller unauthorized dealers may have their own warranty, so definitely worth contacting them.

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post #11977 of 12011 Old 08-28-2014, 03:19 PM
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A question for owners of the AV8801/MM8077 combo: which component runs warmer/hotter? Is anyone stacking the components atop one another? Looking at my equipment rack and visualizing those components in it instead of my current SR7005 AVR.



Is it safe to stack the components in this fashion (with the AV8801 on top)? My equipment rack is an open shelf design with plenty of ventilation as illustrated by the photo below:

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post #11978 of 12011 Old 08-28-2014, 04:46 PM
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Originally Posted by erhurd View Post
....Is it safe to stack the components in this fashion (with the AV8801 on top)? My equipment rack is an open shelf design with plenty of ventilation as illustrated by the photo below:..
You need to move the amp to the bottom, and even better far away from the optical drives ideally on a separate rack or amp stand.

Leave at least 3 inches if you put a fan in pull mode on top, or more if no fan.

Panamax also needs its own room, if voltage regulating model then at least 4". The very top over the rack is a good place for it, makes for easy connections too.

Put a 120mm flat laying over gel pads or window insulation cutouts (Walmart has the ones adhesive on one side) pulling air from the mid-rear top plate, get a 3.5mm mono male-male cable and send a trigger to your Panamax to fire up the fan when the 8801 starts up:

http://www.amazon.com/AC-Infinity-LS.../dp/B009OWVUJ0


If you need a new rack and have a giant plumbing wrench Salamander Archetype are infinitely adjustable, bomb proof, and bottoms can be drilled through for extra amplifier air flow. Mine has the Saturn lockable wheels not shown here:



Oh, and move those mains to the desktop willya? Sry had to be bad
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post #11979 of 12011 Old 08-28-2014, 04:51 PM - Thread Starter
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I would not stack these. They both get very hot, and you are talking about an expensive piece of furniture.

Originally my AV8801 had 1" of clearance, and I actually bought a taller shelf for my rack to give me an extra 2" (3" in total). And 1" clearance is much more than what you are suggesting.
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post #11980 of 12011 Old 08-28-2014, 08:00 PM
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I appreciate responses and suggestions, bobpaule and exm! Thank you both for taking the time…

If I were to stack the combo I would certainly place the AV8801 on top. I have been following this thread for quite some time and I'm aware of pre-pro's noteriety for running hot. My SR7005, on the other hand, runs very cool all of the time which allowed me to safely place my power line conditioner directly atop it. I am really more interested in hearing temperature reports, accounts or anecdotes regarding the MM8077 from current or past owners. I rarely push my equipment anywhere near reference level. I may have played my SR7005 at -10dB for a few moments a month or so after I bought it. That was more than enough!!!

My current equipment shelf allows me a lot of flexibility in that it offers many adjustable position opportunities; I can add and remove shelving as needed with it.

The coming price breaks on the combo will make owning the equipment a much more attractive proposition for me. I have no interest in Atmos as I don't have any (current) interest in purchasing any more speakers.

BTW: I've upgraded the bookshelves for towers as mains and the bookshelves now serve as surround speakers…
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post #11981 of 12011 Old 08-29-2014, 03:04 PM
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Quote:
Originally Posted by bobpaule View Post
Oh, and move those mains to the desktop willya? Sry had to be bad
Per your quest:

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post #11982 of 12011 Old 08-30-2014, 05:40 AM
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OMFG, you drank it, your wife must hate me

Definitely thumbs up!
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post #11983 of 12011 Old 08-30-2014, 08:12 AM
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Per your quest:




Nice rig.
Now, all you have to do is start selling sound-improving slinky's.


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post #11984 of 12011 Old 08-30-2014, 08:13 AM
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Quote:
Originally Posted by erhurd View Post
A question for owners of the AV8801/MM8077 combo: which component runs warmer/hotter? Is anyone stacking the components atop one another? Looking at my equipment rack and visualizing those components in it instead of my current SR7005 AVR.



Is it safe to stack the components in this fashion (with the AV8801 on top)? My equipment rack is an open shelf design with plenty of ventilation as illustrated by the photo below. The shelf above the 8801 also has holes in it (as does the shelf holding the 8801) to allow for more ventilation.

I found the 8801 to run much hotter than the amp. I would not put anything on top of it. I have looked at the temps and they are about 130°F on top. Here is a picture of my system:


Reggie
Family Room:
70" Sharp Elite/Marantz AV8801/MM8801/GoldenEar: Triton Twos, SuperCenter XLcenter channel, and SuperSat 60 surrounds/Oppo BDP-105/Directv Genie/ HP Notebook
Basement: 60" Sony SXRD KDS-60A2000/Marantz AV8003/Marantz MM8003/PSB Stratus Gold Front,Center,Left, Surrounds
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post #11985 of 12011 Old 08-30-2014, 08:36 AM
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Originally Posted by Audiguy3 View Post
I found the 8801 to run much hotter than the amp. I would not put anything on top of it. I have looked at the temps and they are about 130°F on top.
Thanks for sharing the photo image of your very beautiful and very functional setup, Audioguy3. What about your amplifier temperature? I have stated earlier that my intent is to stack the pre-pro on top of the amplifier. I have been lucky with my SR7005 AVR because it runs barely warm to the touch. Even on warmer days in my non-air conditioned house in San Diego it runs cool. I understand that we are discussing completely different products.

I am seeking information regarding the running temperature(s) of the MM8077 amplifier. Does the amp run cooler than the AV8801 pre-pro? How much?

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post #11986 of 12011 Old 08-30-2014, 09:05 AM
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Quote:
Originally Posted by erhurd View Post
Thanks for sharing the photo image of your very beautiful and very functional setup, Audioguy3. What about your amplifier temperature? I have stated earlier that my intent is to stack the pre-pro on top of the amplifier. I have been lucky with my SR7005 AVR because it runs barely warm to the touch. Even on warmer days in my non-air conditioned house in San Diego it runs cool. I understand that we are discussing completely different products.

I am seeking information regarding the running temperature(s) of the MM8077 amplifier. Does the amp run cooler than the AV8801 pre-pro? How much?

I had my 8801 an open shelf with 4 inches above and 6 inches above a Parasound A51. The 8801 got hot in the center back so I connected a USB powered fan to the rear USB power (Gelid 12 UV Blue) and had it blow across from the back. The temperature dropped significantly. The 8801 can power the fan on power off/on if you disable the Ethernet hub and select the rear usb port instead of the front port.


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post #11987 of 12011 Old 08-30-2014, 09:38 AM
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Quote:
Originally Posted by erhurd View Post
Thanks for sharing the photo image of your very beautiful and very functional setup, Audioguy3. What about your amplifier temperature? I have stated earlier that my intent is to stack the pre-pro on top of the amplifier. I have been lucky with my SR7005 AVR because it runs barely warm to the touch. Even on warmer days in my non-air conditioned house in San Diego it runs cool. I understand that we are discussing completely different products.

I am seeking information regarding the running temperature(s) of the MM8077 amplifier. Does the amp run cooler than the AV8801 pre-pro? How much?
I will measure the temps later this afternoon.

Reggie
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70" Sharp Elite/Marantz AV8801/MM8801/GoldenEar: Triton Twos, SuperCenter XLcenter channel, and SuperSat 60 surrounds/Oppo BDP-105/Directv Genie/ HP Notebook
Basement: 60" Sony SXRD KDS-60A2000/Marantz AV8003/Marantz MM8003/PSB Stratus Gold Front,Center,Left, Surrounds
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post #11988 of 12011 Old 08-30-2014, 10:05 AM
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Originally Posted by Audiguy3 View Post
I will measure the temps later this afternoon.
Looking forward to your post and thanks much for your time, effort and energy!

I noticed in your photo that the MM8077 does not seem to have a lot of overhead space. I am thinking (hoping) that it does not run hot, unless you're using a fan on it (as well).

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post #11989 of 12011 Old 08-30-2014, 10:12 AM
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Originally Posted by RichB View Post
Nice rig.
Now, all you have to do is start selling sound-improving slinky's.


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I'm hoping you will volunteer to be my first customer, Rich! You can purchase the one you eyed in the photo image… 299 bucks, guaranteed night and day hallucinations!

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post #11990 of 12011 Old 08-30-2014, 10:41 AM
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I'm hoping you will volunteer to be my first customer, Rich! You can purchase the one you eyed in the photo image… 299 bucks, guaranteed night and day hallucinations!

If you need a beta tester, my kids love slinky's


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post #11991 of 12011 Old 08-30-2014, 12:44 PM
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Hey guys,

Before I get on the phone and start ranting. My new 8801 that I started up for the first time yesterday will no longer display out of monitor 2 which I use to control the stack. It was fine while I was setting up but after an hour I noticed it had gone out so I just figured I pressed something. We'll upon further investigation it won't display anything, even when it's selected as primary or only display. Any ideas?
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post #11992 of 12011 Old 08-30-2014, 02:18 PM
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Quote:
Originally Posted by erhurd View Post
Looking forward to your post and thanks much for your time, effort and energy!

I noticed in your photo that the MM8077 does not seem to have a lot of overhead space. I am thinking (hoping) that it does not run hot, unless you're using a fan on it (as well).
So I was running the 8801 for about 2.5 hours using the notebook you see in the following picture



And using a laser heat detector here in this picture


I measured as far back as I could on the 8801 and got 109 F and on the amp I only got 93 F. This was done using the laser pointed at a spot on the case.

I was not driving the system hard (i.e. sound was normal listening)

Hope this helps

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post #11993 of 12011 Old 08-30-2014, 02:38 PM
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Quote:
Originally Posted by Audiguy3 View Post
So I was running the 8801 for about 2.5 hours using the notebook you see in the following picture

I measured as far back as I could on the 8801 and got 109 F and on the amp I only got 93 F. This was done using the laser pointed at a spot on the case.

I was not driving the system hard (i.e. sound was normal listening)

Hope this helps
Your information helps out a lot, Reggie! I am thinking I can safely stack the AV8801 on top of the MM8807 if I allow several inches of top clearance and install a fan on it as well. The amp's heat exhaust is similar to my current AVR's.

Thanks again for taking the time to set up such an elaborate method to obtain your data. Thanks again, Rich, for the setup instructions for the fan installation. Another reason why I love this forum!

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post #11994 of 12011 Old 08-30-2014, 03:35 PM
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As noted the 8801 does get warm. I have mine on it's own shelf with about 4" of clearance above and the back wide open. Kinda like one of those hospital gowns. Open in the back for a refreshing breeze.

P.S. Cool pics guys. I always enjoying looking at HT photos.

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post #11995 of 12011 Old 08-30-2014, 08:11 PM
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I know others besides myself have experienced the dreaded no audio, only video via HDMI. I have only had the unit for a couple weeks and for the life of me I can't put my finger on the exact cause. When I use my AppleTV I never have the issue, but with my Oppo it is quite frequent. Seems to happen when I go from the menu of the disc which may be a 2.0 DD track to the movie itself which is in the DTS-HD. What's weird is that this doesn't happen every time. Has there been any progress on solving this problem or at least a reason as to why it happens? It is rather frustrating that I have not had this problem with my CX-A5000 or, well, any other processor I have owned for that matter.

The Cave: Sony VPL-VW600ES, 110" Elite Fixed, Oppo BDP-103D, Apple TV 3, Marantz AV8801, 3 x Emotiva XPA-1 Gen2 , 4 x Emotiva XPA-1L, MartinLogan Motion 60XT, MartinLogan Motion 50XT, 4 x MartinLogan MotionFX, 2 x Rythmik FV15HP
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post #11996 of 12011 Old 08-30-2014, 09:28 PM
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I know others besides myself have experienced the dreaded no audio, only video via HDMI. I have only had the unit for a couple weeks and for the life of me I can't put my finger on the exact cause. When I use my AppleTV I never have the issue, but with my Oppo it is quite frequent. Seems to happen when I go from the menu of the disc which may be a 2.0 DD track to the movie itself which is in the DTS-HD. What's weird is that this doesn't happen every time. Has there been any progress on solving this problem or at least a reason as to why it happens? It is rather frustrating that I have not had this problem with my CX-A5000 or, well, any other processor I have owned for that matter.
How does the sound quality compare between the 8801 and the A5000?
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post #11997 of 12011 Old 08-31-2014, 05:44 AM
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How does the sound quality compare between the 8801 and the A5000?
Without room correction I would give the surround trophy to the Yamaha. However, with XT32 engaged vs YPAO it is no contest. The AV8801 all the way. Muscially I would declare the Marantz the winner. The Yamaha is a bit bright and edgy. Of course, all of this is my take based on my speakers and amps in my room so YMMV.

The Cave: Sony VPL-VW600ES, 110" Elite Fixed, Oppo BDP-103D, Apple TV 3, Marantz AV8801, 3 x Emotiva XPA-1 Gen2 , 4 x Emotiva XPA-1L, MartinLogan Motion 60XT, MartinLogan Motion 50XT, 4 x MartinLogan MotionFX, 2 x Rythmik FV15HP
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post #11998 of 12011 Old 08-31-2014, 06:36 AM
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Without room correction I would give the surround trophy to the Yamaha. However, with XT32 engaged vs YPAO it is no contest. The AV8801 all the way. Muscially I would declare the Marantz the winner. The Yamaha is a bit bright and edgy. Of course, all of this is my take based on my speakers and amps in my room so YMMV.
Thanks! Do you prefer to have Audyssey on for music? If so which option setup? I like that the Marantz has the option to no correct L&R if I remember correct.
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post #11999 of 12011 Old 08-31-2014, 06:47 AM
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Thanks! Do you prefer to have Audyssey on for music? If so which option setup? I like that the Marantz has the option to no correct L&R if I remember correct.
I generally use Audyssey Flat for everything. The LR option is good, but I like Flat because it tames my Motion 60s. They are explosive speakers dynamically and I am in a fairly small room so Flat takes some of the "pain" out of the setup at higher volumes. Both settings sound good in their own ways though.

The Cave: Sony VPL-VW600ES, 110" Elite Fixed, Oppo BDP-103D, Apple TV 3, Marantz AV8801, 3 x Emotiva XPA-1 Gen2 , 4 x Emotiva XPA-1L, MartinLogan Motion 60XT, MartinLogan Motion 50XT, 4 x MartinLogan MotionFX, 2 x Rythmik FV15HP
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post #12000 of 12011 Old 08-31-2014, 10:58 AM
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I you listen to the podcast of Leo Laporte Show for yesterday - Saturday 30 August he has Scott Wilkinson on (at the 45min mark on) and he talks about how Audyssey limits sound to 44khz - that one should turn off Audyssey if listening to music.

http://twit.tv/show/the-tech-guy/1113



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