Originally Posted by discodol
IMHO this is nuts! Over the years I have had no problem with numerous AV boxes getting to the internet. I have never had to make adjustments to my router for any AV device so why am I all of a sudden going through the hassle with the 8801? It should just plug and play. I am afraid I am going to find that I have a bad unit out of the box. My installer is coming today so the story will be continued.........
So what you are saying is you have never set a static IP and choose to use the automated DHCP. This is your choice but I believe that a static IP is always preferred. A benefit is you know the IP address, this is so you can access the AV Setup Menu's from your PC/laptop. If your AV is powered off, you are using DHCP, you are using a wireless router, another device via WIFI, like a cell phone or tablet will get the next available IP address which could be the address your AV had. You then don't know the IP of your AV. A static IP is the most stable. Recommended to use static IP if you are doing firmware updates. Hope this helps, it's a simple process.
If you don't know what to put into the static IP options on your AV:
You don't have to touch your router. the router IP is usually 192.168.1.1, a google search will answer this if you want to verify. So you need to know the IP of the router, I gave you the mask, the router IP is the gateway, the DNS primary and secondary are either the router IP, or as I said your Internet provider lists their DNS servers with a google search.
AV IP address: 192.168.1.55 or any last digit up to 254
Subnet Mask: 255.255.255.0
Primary DNS: 192.168.1.1 or find with Google search "Comcast DNS servers".
Secondary DNS: find with Google search "Comcast DNS servers".