Originally Posted by bommai
Just FYI - every brand has lemons. It is the luck of the draw. I have a 775 that has performed great over the last 2 years. The fan is a little bit loud, I might call NAD about it. Their customer service is A class.
No doubt every brand has lemons but it depends how they handle the case to the end. In many case, the units werent abused and were used in proper manner but the consistency of the reliability isnt there so when products keep failing, would you put the blame on the customers when others also experience the same? And if you're selling a product that stands at $4000/piece, how much frustration and inconvenience are you willing to accept for what apparently is the reliability the manufacturer needs to rectify? 2 years is just the minimum duration what a well reputable electronics brand products should last for. What happen after the 2 years when the warranty lapsed? Should something goes wrong, are you willing to pay for it? You add these after warranty cost of repair, the products offering ended up isnt as "value buy" as you thought and led to believe.
In my case, I have loud hissing noise from the original unit followed by the 2nd replacement units totally malfunctioned all within a year!! So should i blame myself for bad luck in choosing this brand and accept them to take apart the unit, replaced whatever seem not working and give you back the units to take it home and cross your fingers that you dont jinx the units again? I spent $11k on their products and frankly my previous system which cost half of the cost works so much more reliable out of the box and perform superbly until i decided that the NADs are better by the looks and spec and switched over to the nightmare. So much so for "dont judge a book by its cover" huh?
I just think that it isnt right for manufacturer to take advantage of the consumers who is tolerable and patient with sub par products reliability and continue to ride on such trend to their glory. If you have a problem, admit it and work it out at the best interest of the customers, not pointing at them and said "the units might be abused or other factors in the customer's place that can cause the products to malfunction!!" and "since customer isnt not cooperative, there's nothing much we can do" kind of lame excuses.
If for sets broke down within the 1st month, by you insisting for a new replacement sets is termed "not cooperative" and with the 2nd sets showing popping/high pitching sound and you followed through with their technician for step by step diagnose and took the effort to do firmware flashing is termed "not cooperative" and by you ran out of patient to take time off to do all these and possibly more time off for what's to come therefore ask for the refund is termed "not cooperative", tell me what's then?
Originally Posted by jrhooper1963
I know Spearitsound only offers 7 day refunds. After 7 days, they only give a store credit within the first 30 days. I think I would need more than seven days to audition a $3,000 refurbished receiver. And it better bring alot to the party, or it would be returned in a heartbeat.
I would say many of those refurbs are returns !! LOL With a new one 787 retailing for $4,000, I would say many people return within the seven days.
Returns might be the smaller portion of it but i think more like those are the units that failed/malfunctioned and were returned and replaced by the manufacturer and then subsequently repaired and sold as "refurbs". My 1st returned sets were also sold to the other customers which to date these units are performing faultlessly according to the manufacturer. So i guess the "refurbs" units do perform better than factory A stock in this particular brand
So based on my own experience, if you are experiencing any weird behavior on these gears, pls video it so you stand to have the proof to defense yourself should the inevitable happens (pls record the serial number as well). At least you wont ended up like me with $11k worth of products sitting at the corner collecting dust!!!
Hence, if you're a very patient person and believed you have huge dose of luck, then just ignore what i have shared and go ahead and try them..you might be well rewarded