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12-02-2012, 08:29 PM
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Join Date: May 2006
Location: Ellicott City, Maryland
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I just got a new APC J25B
to replace my APC HT1000
. I have a Denon AVR-3310 (among other things) connected to it. The AVR worked fine with the HT 1000, but does not work with the J25B. When I turn on the AVR (bring it out of standby) the lights come on, but I get no picture or sound. If I toggle the power (Put it back on standby and then bring it out again) I get picture and sound. If I then change inputs without powering it off I get no picture or sound. Again, if I toggle it in and out of standby it'll work. I tried plugging it into both the battery-protected outlets and surge-only outlets. Same result. When I plug the AVR directly into the wall, bypassing the J25B, it works just fine. I've tried all the outlets on the back of the J25B with the same result.
I have an email into APC, but was just wondering if anybody had seen anything like this?
Just going through the menu it says it's getting 121V, and has a load of 48%.
The one thing I haven't tried is plugging in just the AVR.
Thanks in advance.