Where to get help with new Yamaha receiver? - AVS | Home Theater Discussions And Reviews
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post #1 of 8 Old 12-11-2012, 06:24 AM - Thread Starter
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Hello. I just bought a new Yamaha htr-4065 5.1 surround sound receiver and need assistance with the settings. Does Yamaha have a responsive web site that can help? Or do they have a customer service telephone number I can call to get help? Problem is, after hooking everything up, I don't get sound from one side of the system when I run it off the TV. Works great from the built in radio or running the Blue Ray through it.
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post #2 of 8 Old 12-11-2012, 08:26 AM
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Contact Yamaha's customer service department to simplify your solution. Use your troubleshooting section of your manual before you call.

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post #3 of 8 Old 12-11-2012, 09:31 AM
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Welcome to the forum. Tell us exactly how things are hooked up between the receiver and the tv, and maybe someone around here can help diagnose what's going on. That's a big part of what this forum is all about.

David
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post #4 of 8 Old 12-11-2012, 04:10 PM - Thread Starter
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As for hooking this system up, I did the following:

1) HDMI from Receiver to TV and Blue ray and from Cable box to TV
2) Optical cord from TV to Receiver
3) Receiver to 5 speakers being careful to connect red to red, black to black.
4) Don't have a Subwoofer with its own power supply yet, so no sub

I was concerned whether I had inadvertently crossed the HDMI cables and inserted into wrong slots somewhere. But if I understand this stuff correctly ( a stretch at this point) I would not get a picture if my HDMIs were incorrectly hooked up.

Another concern is that I do not understand so much of the terminology associated with these systems. Many years ago I bought an expensive component stereo system. I was able to connect the wires correctly at that time and so assumed I could do this also. Needless to say I am very disappointed in myself and my lack of skills. If anyone can see by the above wiring outline where I may have made a mistake, please tell me. If there is something unique, or common to the Yamaha receivers that may help me, please share that as well. Any help would be greatly appreciated.
Glen
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post #5 of 8 Old 12-11-2012, 05:16 PM
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Quote:
1) HDMI from Receiver to TV and Blue ray and from Cable box to TV

Not quite sure what that means but why don't you connect your Blu Ray and Cable box directly to the receiver instead of the TV? Then you wont need the optical cable from TV to receiver.

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post #6 of 8 Old 12-11-2012, 07:35 PM
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Just to clarify, there are two types of hdmi slots. Hdmi in and hdmi out. THe following connections should work:


Bluray hdmi out to receiver hdmi in
Cable box hdmi out to receiver hdmi in
receiver hdmi out to tv hdmi in

Optical cable is not needed.

The receiver's hdmi inputs are numbered. Remember what you connected to what number.

David
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post #7 of 8 Old 12-12-2012, 06:39 AM - Thread Starter
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Thank you for the info on the HDMI cables and rerouting to the receiver. I'll try this to see if it makes a difference before I call Yamaha. The receiver has 2 HDMI slots that are identified as being for specific hdmi cables. Then I have 3 additional HDMI slots that have a number associated with them, but no other information. Am I right in thinking these are "HDMI In" slots for other components such as the from the cable box to the receiver? The TV has 3 HDMI slots all currently filled, as well as the optical cable. Is there a way to know which slot I should use when I run the cable from the receiver to the TV?
Thank you.
Glen
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post #8 of 8 Old 12-12-2012, 08:39 AM
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The leftmost hdmi slot on the back of the receiver shaded in white is the hdmi out. The other 4 slots are the hdmi inputs.

What do you have filling the slots on the tv? When running hdmi from the the receiver to the tv, you generally want to use the first input slot on the tv.

David
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