My Integra DTR 9.9 is 3 years old and I have only occasionally used the NET/USB function to connect to the vTuner for internet radio. "Sometimes" it would not connect and other times it would connect. I have it wired to the router with ethernet cable (not wireless). The problem has been getting worse over time, i.e., the frequency with which it would not connect. One problem is that when it would not connect, I can't even get to the network settings. My attempts to correct the problem include: In Setup, under "7. Hardware Setup", option "6. Network" is grayed out and cannot be selected.
However, one time when the connection with the router did work, "6. Network" was not grayed out so I was able to select "6. Network" and see all the settings (IP addresses, etc.). So I changed DHCP to Disable and gave it all the same IP addresses, DNS Server addresses, etc., thinking it may help to use a static IP address instead of relying on DHCP to do the configuration correctly every time. This worked fine for awhile, even with several power downs and new starts but sure enough, a few days later, it would not connect.
Note that I am 100% certain that it is not my router or ethernet cable because I connected the same cable to other devices (Bravia TV and Blu-ray player) to confirm that the ethernet cable and router are fine. So I went ahead and attempted a system reset to the factory defaults (by holding down the [VCR/DVR] button and pressing the [On/Standby] button). When you do this reset, it is supposed to display a "Clear" message on the receiver's screen and then enter Standby mode. Surprisingly, it did not do this. Instead, the screen message was "NET Clear, Skip [ENT]". More precisely, "NET Clear" appeared above "Skip [ENT]" on the receiver screen. I tried this several times and it would not do a reset until I pressed the "enter" button on the receiver. Then it did the reset to the factory settings, except for the Network settings. Presumable the "Skip [ent]" bypassed clearing of the network settings or something.
I called Integra customer service and the technician was very helpful and interested; however, after about 45 minutes of trying this and that, no luck. He had never even heard of the "NET Clear, Skip [ENT]" result from attempting a reset. He thinks the problem may be with the receiver itself. He also didn't think the "6. Network" settings option should have been grayed out regardless of whether an ethernet cable was even plugged in.
Has anybody experienced this kind of issue?