New Pioneer SC-68 failed taking other components with it - AVS Forum
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post #1 of 13 Old 01-05-2013, 05:41 PM - Thread Starter
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I've owned a Pioneer SC-68 since November 2012 and have been very pleased with it. While watching a BluRay disk the other day, the power for the entire system suddenly went out. I couldn't reset the circuit breaker either until I disconnected the SC-68 from main power. After about 30 minutes, I reconnected the power cable for the receiver and it came up with a POWER ON shown on the main display. It would not respond to any buttons or remote commands. I pulled the power again and attempted to reset the receiver using the ENTER and POWER buttons, but after a few power cycles, it didn't ever power up the main display anymore. No smoke was evident.

The dealer was nice enough to swap the receiver for a new one and once I got that hooked up, I discovered that two of my HDMI devices would not output a signal over HDMI any longer although they were otherwise working normally. I was able to verify this by using the component outputs of the affected devices. I also swapped cables and plugged the devices directly into my television to ensure I had isolated the problem to the HDMI outputs from both of these devices. I had two other HDMI devices that were completely unaffected.

I'm not ready to point the finger directly at Pioneer for this as I had a crew building a deck in the backyard at the time, but I cannot be sure they were using their power tools when this occurred. None of the components had a surge protector (they do now), so there's no way of knowing what caused the issue. It's curious to me however that only the HDMI outputs of the two components failed.

I'm wondering if anyone has had a similar experience (with either Pioneer or any other AVR manufacturer). The two other failed components were a DirecTV HR-34 (which DTV is replacing for free) and a display port to HDMI adapter which I replaced for $20 - so I'm not looking to go after anyone with a replacement bill. I just don't want this to happen again and I'd love to hear any suggestions.

--Steve Fintel
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post #2 of 13 Old 04-24-2013, 07:44 AM
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The exact same thing happened to me last night. I'm taking the reciever to the dealer today, hopefully things go well. I too am now worried about the same thing happening. Power isolation won't help if it's sending some kind of spike through the HDMI or other connections...
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post #3 of 13 Old 04-24-2013, 07:45 AM
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PS - I bought my SC-68 August 2012
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post #4 of 13 Old 04-24-2013, 09:13 AM - Thread Starter
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Please let me know what happens at the dealer. It's nice to get some validation that it wasn't my fault. smile.gif

--Steve
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post #5 of 13 Old 04-24-2013, 02:16 PM
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The dealer gave me a loaner SC-67 and is sending it for repair. Looks like it'll be a while before I know the outcome - but I'll try and remember to come back and post a follow up.
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post #6 of 13 Old 04-24-2013, 02:20 PM - Thread Starter
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If your experience is anything like mine, it may have taken the HDMI outputs on the devices that were connected to HDMI1-4 as well. Hopefully, your luck will be better than mine.

--Steve
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post #7 of 13 Old 04-24-2013, 04:02 PM
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I am interested in this thread since i just bought a Pio receiver as well... When you can, let us know what component on the Pio failed.

If it's not a BIG screen, it's not a theater...
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post #8 of 13 Old 05-02-2013, 12:08 PM
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any updates?

If it's not a BIG screen, it's not a theater...
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post #9 of 13 Old 05-03-2013, 12:01 PM
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I haven't heard back from the dealer yet about my reciever (not in any hurry as he gave me a loaner). It did kill the Apple TV that was on one of the HDMI lines. The satellite reciever and the blu-ray player that were connected are both fine.
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post #10 of 13 Old 05-03-2013, 12:04 PM - Thread Starter
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What HDMI inputs on the receiver were the devices connected to?

--Steve
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post #11 of 13 Old 05-06-2013, 07:27 AM
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Quote:
Originally Posted by sfintel View Post

What HDMI inputs on the receiver were the devices connected to?

--Steve

Sorry, can't remember - didn't think to check at the time. I'll be able to tell when I get it back (if they don't change the setup).
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post #12 of 13 Old 05-22-2013, 08:52 AM
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I got the reciever back, it had a note on it saying "anomalous power at wall". Everything was reset, so I don't know what equipment was connected to which HDMI port.
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post #13 of 13 Old 05-22-2013, 09:13 AM - Thread Starter
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Perhaps we'll never know. Thanks for following up.
--Steve
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