I was a wee bit harsh on ya, sorry...
"Do you honestly think that I would go through the time to sit on hold with the pioneer support without doing that first?"
you wouldn't believe the number of posts from people who do that
or come here for tech support since they haven't bothered to read. I've been here a long time & posted in numerous Pioneer threads, started 2 owner's threads myself since I was an early adopter of several Pioneer flagship models, including their very 1st class D AVR.
and in the last few months, there have been numerous posts on setting up multizones where the user was trying to do something no AVR does & wondering why. one person, who said he was a software engr, said in multiple posts he was pissed at his receiver & Pioneer because it wouldn't upsample audio to HDMI when no receiver has ever done that plus to make matters worse, he pre-wired his rooms before figuring out or asking what devices he needed to accomplish his goals. that's smart
he had just assumed that receivers did this & Pioneer was lame for not doing it! when the fact was he didn't know squat about how HDMI was implemented in a receiver & didn't ask. he said the manual implied it did convert. reality was he assumed it would because that's what he wanted it to do; he ignored the sentences that said it doesn't send digital & HDMI to zone 2 & 3. and receivers have never sent digital to multiple zones. he read 1+1 & came up with 3.
I start by asking if they've read the manual. I've even found many posters who say "this doesn't work, I've looked in the manual & there's nothing there" and within a few minutes I can give them the page number, and take screenshots of the information they claim isn't there
makes one wonder
so forgive me for assuming the worst because of the fact that I read so many posts from people who need saving from themselves, either not bothering to read or doing something "less than optimal"
in their setups.
and some will just argue with you saying you're wrong when you have done the homework, read background materials & giving them good advice. that's the worst case...stubbornly rejecting that they're flat out wrong or posting really bad advice. when I've made a mistake, or someone shows that I'm wrong, I'll post it & thank 'em for correcting me.
people who know my posting history know me as one who has posted thousands of times on tips, advice, helping people figure out problems & trying to learn new things. I try to get details on the technology Pioneer uses, have met & talked to marketing folks at Pioneer on behalf of Pioneer enthusiasts, and try to help as much as I can when I spend time here.
I apologize for being somewhat abrupt.