The 'Official' 2013 Denon "E Series" / "X Series" AVR Model Owner's Thread & FAQ - Page 289 - AVS Forum
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post #8641 of 8652 Old 08-20-2014, 05:52 PM
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So have had my X2000 for 2-3 months (thanks JD!) and today a thunderstorm rolled through. I have all my components plugged into a pure sine UPS and have a whole home surge protector at the panel. Well my TV showed no signal suddenly (no boom or strike... I've heard of static electricity being residual?). I can't get any output on the X2000 on a known good TV and HDMI cable. I have done the soft reset as well as the micro processor reset five times.

JD, should I give Denon a call?

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post #8642 of 8652 Old 08-20-2014, 06:16 PM
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Quote:
Originally Posted by nehmia View Post
So have had my X2000 for 2-3 months (thanks JD!) and today a thunderstorm rolled through. I have all my components plugged into a pure sine UPS and have a whole home surge protector at the panel. Well my TV showed no signal suddenly (no boom or strike... I've heard of static electricity being residual?). I can't get any output on the X2000 on a known good TV and HDMI cable. I have done the soft reset as well as the micro processor reset five times.

JD, should I give Denon a call?
Had a similar issue a few months ago. Couldn't get any video on any of my plasma's HDMI inputs, component was fine. Tested each input with a tablet and everything else I could think of, nada. This was after a lightning strike directly over the house, equipment is on good surge suppressors but not on UPSs - And it only affected HDMI.

Try this: Unplug everything from TV and AVR, let them be for a few hours. I was about to take the screwdriver to the TV after leaving it unplugged for 3 - 4 hours, but figured I would test it again and the HDMI inputs were working. Did not fare so well for the cheapo AVR I had in that room, it's HDMI output was shot.

Worth a try, hope it works out for you.

EDIT: Re-read and see you know the TV is good. Still would try unplugging AVR for at least a few hours. Fingers crossed...

Last edited by smcmillan2; 08-20-2014 at 06:21 PM. Reason: Additional info
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post #8643 of 8652 Old 08-20-2014, 06:22 PM
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Originally Posted by smcmillan2 View Post
Had a similar issue a few months ago. Couldn't get any video on any of my plasma's HDMI inputs, component was fine. Tested each input with a tablet and everything else I could think of, nada. This was after a lightning strike directly over the house, equipment is on good surge suppressors but not on UPSs - And it only affected HDMI.

Try this: Unplug everything from TV and AVR, let them be for a few hours. I was about to take the screwdriver to the TV after leaving it unplugged for 3 - 4 hours, but figured I would test it again and the HDMI inputs were working. Did not fare so well for the cheapo AVR I had in that room, it's HDMI output was shot.

Worth a try, hope it works out for you.
Appreciate the response, but I am using another TV that has a known good HDMI port and using a known good HDMI cable. This was all verified with a good source (laptop). So I took those known good components and tried getting a signal from the X2000. No joy. Soft reset (10 minutes unplugged), no joy. Micro processor rest (5 times), no joy.

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post #8644 of 8652 Old 08-20-2014, 06:24 PM
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Originally Posted by smcmillan2 View Post

EDIT: Re-read and see you know the TV is good. Still would try unplugging AVR for at least a few hours. Fingers crossed...
No problem! Appreciate the well wishes. Cheers!

Edit: I do have the AVR unplugged as I am going to bed. I'll get around to it tomorrow afternoon.

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post #8645 of 8652 Old 08-20-2014, 09:29 PM
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Hi dantr0n, since you added the sub run auto setup.
Ran autosetup without luck

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Originally Posted by jdsmoothie View Post
Try resetting the microprocessor and then run Audyssey immediately after. If still no joy, exchange the unit.
Resetting the microprocessor w/Audyssey followup didn't work. I hooked up the sub to my TV and confirmed the sub is working fine. I'll play around with it a bit more but it sound like I need to warranty it out. Appreciate the suggestions.
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post #8646 of 8652 Old 08-21-2014, 03:38 AM
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Quote:
Originally Posted by nehmia View Post
So have had my X2000 for 2-3 months (thanks JD!) and today a thunderstorm rolled through. I have all my components plugged into a pure sine UPS and have a whole home surge protector at the panel. Well my TV showed no signal suddenly (no boom or strike... I've heard of static electricity being residual?). I can't get any output on the X2000 on a known good TV and HDMI cable. I have done the soft reset as well as the micro processor reset five times.

JD, should I give Denon a call?
Yup as well as the UPS and whole home surge protector companies as they usually have insurance money that may be available for replacement.

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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Oppo, Parasound 
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #8647 of 8652 Old Yesterday, 04:03 PM
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Just an FYI ... but the X4000's are starting to be in limited supply as stock is sold off for the soon to be released X4100W which will initially be $100 more until Sep 26 and after that is expected to go up another $100 ($1499 MSRP), or $200 more than the X4000.

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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Oppo, Parasound 
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #8648 of 8652 Old Yesterday, 05:17 PM
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Quote:
Originally Posted by jdsmoothie View Post
Just an FYI ... but the X4000's are starting to be in limited supply as stock is sold off for the soon to be released X4100W which will initially be $100 more until Sep 26 and after that is expected to go up another $100 ($1499 MSRP), or $200 more than the X4000.
WOW $200 more it is a suprice. Is there any another reason then Atmos to go with X4100W compare to X4000?

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post #8649 of 8652 Old Yesterday, 05:50 PM
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X4100W vs X4000:

Added: 1 extra HDMI input, 4k/60fps upscale/pass through on all HDMI inputs, ISF Certification, 13.2 main zone pre-outs vs. 11.2, Dolby Atmos (5.1.2, 5.1.4, 7.1.2), Built in Bluetooth & Wifi; ECO mode (reduced power when not required), Video Select (adds Bluetooth and Spotify Connect), Quick Select buttons on the remote (brought back), 4/6 ohm setting, Spotify Connect (Spotify Premium subscription required; started from Android/iOS device), TV Audio Switching (defeats AVR switching to TV Audio source when using HDMI (ARC)), Sectional mic stand to support Audyssey mic, DSD and FLAC over USB and network

Dropped: HD radio and InstaPreview

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** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #8650 of 8652 Old Yesterday, 06:13 PM
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I'm going to resist atmos and try to keep my x4000 at least for a few years. I got it when it was on sale for 1k. It's way more than I ever thought I would spend on an AVR. But that's the HT hobby for ya. Start out with $1000 TVs. End up with $1000 just for your AVR.

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post #8651 of 8652 Old Yesterday, 07:37 PM
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How is the E400 reciever? Its only 238$ on accessories 4 less, apparantly it benchmarked 60wpc with all channels driven? Curiously how it would do with a HTD level 3 5.1 set or is my current yamaha RX467 good enough,
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post #8652 of 8652 Old Today, 12:35 AM
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^^
For only $50 (MSRP) more, the X2000 is a better buy as it adds a better version of Audyssey, extra year of warranty, and Zone 2 pre-outs.

---------------------------------
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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Oppo, Parasound 
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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Denon Avr 2309ci Receiver , Denon Avr4310ci Receiver , Denon , Denon Electronics , Polk Audio Monitor70 Series Ii Floorstanding Loudspeaker , Onkyo Tx Nr626 7 2 Channel Network Audio Video Receiver , Denon Avr E200 , Denon Avr E300 , Denon Avr E400 , Denon Avr X2000 7 1 Channel Home Theater Receiver , Denon Avr X3000 7 2 Channel Home Theater Receiver , Denon Avr X4000 7 2 Channel Home Theater Receiver , Denon Avr X1000 5 1 Channel Home Theater Receiver
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