The 'Official' 2013 Denon "E Series" / "X Series" AVR Model Owner's Thread & FAQ - Page 379 - AVS Forum | Home Theater Discussions And Reviews
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post #11341 of 11354 Old 06-28-2015, 02:28 AM
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Originally Posted by Tuckie View Post
Well, my X4000 has started shutting itself off randomly for a second time. Originally purchased May of 2014. It started acting up in December, and I sent it to Panurgy for repairs. It was working fine until today. There's plenty of room for cooling around the receiver.

Is there any other route for this that will truly solve it? I hate paying to send it in every few months.
Call up Denon and ask them to pay for shipping to United Radio, NY (where they have consolidated both Marantz and Denon repairs as Panurgy is no longer used).

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post #11342 of 11354 Old 06-28-2015, 03:39 AM
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Quote:
Originally Posted by jdsmoothie View Post
Call up Denon and ask them to pay for shipping to United Radio, NY (where they have consolidated both Marantz and Denon repairs as Panurgy is no longer used).
I see they are still listing Panurgy on their website as a "Super Service Center."
http://usa.denon.com/us/support/servicecentersearch

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Denon x4000, Carver m1.0t, Samsung LED TV, B&W 704 mains, two M&K subwoofers, Oppo 103, Roku 2, etc.
Headphone system: Sennheiser HD600, AKG K701, Burson HA-160, Marantz CD5004, Denon DVD-3910
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post #11343 of 11354 Old 06-28-2015, 01:11 PM
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Quote:
Originally Posted by Tuckie View Post
Well, my X4000 has started shutting itself off randomly for a second time. Originally purchased May of 2014. It started acting up in December, and I sent it to Panurgy for repairs. It was working fine until today. There's plenty of room for cooling around the receiver.

Is there any other route for this that will truly solve it? I hate paying to send it in every few months.
How long did it work before it started flaking out again?
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post #11344 of 11354 Old 06-28-2015, 02:13 PM
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Quote:
Originally Posted by Tuckie View Post
Well, my X4000 has started shutting itself off randomly for a second time. Originally purchased May of 2014. It started acting up in December, and I sent it to Panurgy for repairs. It was working fine until today. There's plenty of room for cooling around the receiver.

Is there any other route for this that will truly solve it? I hate paying to send it in every few months.
Do you recall what they said they did to fix it the first time? Obviously, it didn't work... I am wondering if the "we replaced a bad board" shtick is just a stock reply for "We dunno what the problem is, so we'll just replace something and hope for the best..."

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post #11345 of 11354 Old 06-29-2015, 01:00 PM
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Got a call saying my x4000 is fixed and ready to be picked up! A one week turn around and a three mile drive ain't too shabby. Said they replaced the hdmi board. Apparently the hdmi board and network card are one in the same. Hopefully all will be working correctly.


Sent using Tapatalk since the mobile version is still [emoji107]
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post #11346 of 11354 Old 06-29-2015, 01:02 PM
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Originally Posted by ambesolman View Post
Got a call saying my x4000 is fixed and ready to be picked up! A one week turn around and a three mile drive ain't too shabby. Said they replaced the hdmi board. Apparently the hdmi board and network card are one in the same. Hopefully all will be working correctly.


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Yup ... for the past 4 years or so.
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post #11347 of 11354 Old Yesterday, 05:57 AM
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Quote:
Originally Posted by Vader424242 View Post
Do you recall what they said they did to fix it the first time? Obviously, it didn't work... I am wondering if the "we replaced a bad board" shtick is just a stock reply for "We dunno what the problem is, so we'll just replace something and hope for the best..."
Yeah, one wonders. It would be nice if you could talk to the technician who worked on it and find out exactly what they did and why. But they don't allow that at United Radio. Can't get past the front desk.

It's the uncertainty around this issue, and the fact that so many units seem to be affected, that make this so frustrating. I just want somebody to tell me what the dang problem is.

But if it happens a second time, that's when Denon really needs to step up and just replace the unit with the next year's model (X4100 ?), whether the warranty is still in effect or not. That would be the right thing to do, seems to me.
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post #11348 of 11354 Old Yesterday, 01:05 PM
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3D not suddenly recognized

Never had a issue viewing 3D on my Panasonic AE-8000 projector until all of a sudden got the message 3d player not recognizing a compatible display.Using an oppo 103 to Denon X4000 out to the Panasonic AE 8000. When I removed the Denon X4000 from the loop and the projector plays the 3D fine. Looked over all the settings and don't see any thing out of whack. Deep color is off on the oppo. Any ideas?
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post #11349 of 11354 Old Today, 12:06 AM
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Picked up my x4000 today. Did a few microprocessor resets to start things off then set everything up and ran audyssey. Sounds great again! Props to Norman's Electronics for the 1 week turn around time[emoji106]🏼


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post #11350 of 11354 Unread Today, 09:32 AM
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Hi all. I'm trying to understand the Zone 2 capabilities of my X-3000. I previously owned the 2113ci and I had it setup so that I could play 5.1 sources (mainly cablecard HTPC playing TV Dolby Digital channels, e.g., Monday Night Football) and go outside to my patio and using my Denon smartphone app, turn on Zone 2 and play Pandora through my patio speakers connected to the surround back speakers assigned to Zone 2. It worked nice (until the network capabilities in the 2113ci went south, but that's another story). I understand that the Zone 2 was totally for 2-channel analog sources and Network sources such as Pandora, Spotify, etc and people could still be watching a DD5.1 TV source inside. I thought with the X-3000 that my options would increase. So far, it works worse than the 2113ci did.

1. If (using the example above), people were inside watching MNF in DD5.1 inside the house, I could be outside on my patio and turn on Zone 2 and play Pandora (for example) without anyone inside even know I did it. Now if I activate Zone 2 outside on my patio, it interrupts playback in the Main Zone for 2-3 seconds. No biggie, the TV program returns, but as I remember, it didn't do this with the 2113ci. And the TV program only returns if I have in Setup/General/Zone 2/HDMI Audio set to "Through". If it is set to PCM, the TV programming in the Main Zone completely goes away.

2. I was hoping that with the X-3000, I could play ANY source - digital or analog - through the Zone 2 speakers at the same time that people were watching HTPC multichannel sources in the Main Zone. Following on the previous example, if people were watching MNF in DD5.1 from my cablecard HTPC via HDMI using the Media Player input source in the Main Zone, I could be out on the patio and turn on Zone 2 and simultaneously listen to the audio of the football game outside. Thanks to this forum, I understand that there is a "party zone" mode that should play the source in the Main Zone - whether analog or digital - to both zones, albeit that it will downgrade the audio to all zone stereo. It doesn't work for me. Bottom line is I've never been able to get any audio from my HTPC to play outside via the X-3000 simultaneously with it playing in the Main Zone or as a separate source to what may be playing in the Main Zone.

So, I've only been able to use the X-3000 the same way as I used to use the 2113ci, except that now programming is interrupted in the Main Zone every time I turn on Zone 2. Am I missing something here? Thanks in advance.
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post #11351 of 11354 Unread Today, 09:40 AM
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Quote:
Originally Posted by petes457 View Post
Hi all. I'm trying to understand the Zone 2 capabilities of my X-3000. I previously owned the 2113ci and I had it setup so that I could play 5.1 sources (mainly cablecard HTPC playing TV Dolby Digital channels, e.g., Monday Night Football) and go outside to my patio and using my Denon smartphone app, turn on Zone 2 and play Pandora through my patio speakers connected to the surround back speakers assigned to Zone 2. It worked nice (until the network capabilities in the 2113ci went south, but that's another story). I understand that the Zone 2 was totally for 2-channel analog sources and Network sources such as Pandora, Spotify, etc and people could still be watching a DD5.1 TV source inside. I thought with the X-3000 that my options would increase. So far, it works worse than the 2113ci did.

1. If (using the example above), people were inside watching MNF in DD5.1 inside the house, I could be outside on my patio and turn on Zone 2 and play Pandora (for example) without anyone inside even know I did it. Now if I activate Zone 2 outside on my patio, it interrupts playback in the Main Zone for 2-3 seconds. No biggie, the TV program returns, but as I remember, it didn't do this with the 2113ci. And the TV program only returns if I have in Setup/General/Zone 2/HDMI Audio set to "Through". If it is set to PCM, the TV programming in the Main Zone completely goes away.

2. I was hoping that with the X-3000, I could play ANY source - digital or analog - through the Zone 2 speakers at the same time that people were watching HTPC multichannel sources in the Main Zone. Following on the previous example, if people were watching MNF in DD5.1 from my cablecard HTPC via HDMI using the Media Player input source in the Main Zone, I could be out on the patio and turn on Zone 2 and simultaneously listen to the audio of the football game outside. Thanks to this forum, I understand that there is a "party zone" mode that should play the source in the Main Zone - whether analog or digital - to both zones, albeit that it will downgrade the audio to all zone stereo. It doesn't work for me. Bottom line is I've never been able to get any audio from my HTPC to play outside via the X-3000 simultaneously with it playing in the Main Zone or as a separate source to what may be playing in the Main Zone.

So, I've only been able to use the X-3000 the same way as I used to use the 2113ci, except that now programming is interrupted in the Main Zone every time I turn on Zone 2. Am I missing something here? Thanks in advance.
1. The slight interruption of the main zone is to be expected; however, if you are playing Pandora to Zone 2, you should not have to change the Zone 2 setting to "Through".
2. With the Zone 2 setting set to "PCM" (vice Through), PCM 2.0 audio should pass to Zone 2 speakers; however, the source may have to be explicitly set to PCM 2.0 (eg. my DTV DVR can be playing a DD 5.1 movie in the main zone while also passing the PCM 2.0 audio to Zone 2 speakers, while my PS3 cannot and must be set to pass PCM 2.0 only in order for the audio to pass to Zone 2 as well).

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post #11352 of 11354 Unread Today, 10:23 AM
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I have a question about warranty and service. Does the X4000 have a 3 year warranty or just 2 years? I ask as I thought it had 3 year but Denon just told me it only had 2 year and that 3 year warranties were only on their CI models. Also, since I purchased the unit at Magnolia(Best Buy) my salesperson said I could just bring it into them and they send it to Best Buy/GeekSquad in Minneapolis for repair. Denon said that Best Buy doesn't show on their service network, but that doesn't mean they are not an authorized service outfit as they are an authorized retailer for Denon products.

Looking for some guidance, thanks.

----------

As far as the warranty period it says 3 years right on their site so clearly the Denon rep doesn't know what he's talking about.

Still curious about the Best Buy service though as using Best Buy saves me the shipping costs.

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post #11353 of 11354 Unread Today, 10:33 AM
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I have a question about warranty and service. Does the X4000 have a 3 year warranty or just 2 years? I ask as I thought it had 3 year but Denon just told me it only had 2 year and that 3 year warranties were only on their CI models. Also, since I purchased the unit at Magnolia(Best Buy) my salesperson said I could just bring it into them and they send it to Best Buy/GeekSquad in Minneapolis for repair. Denon said that Best Buy doesn't show on their service network, but that doesn't mean they are not an authorized service outfit as they are an authorized retailer for Denon products.

Looking for some guidance, thanks.
Yes, all "X" models if purchased "new" or "open box" from an authorized dealer (eg. Best Buy) would come with a full 3 year warranty when purchased in the USA. And also yes, BB has been known to ship the unit to an authorized repair facility; however, best to call to confirm as in some cases it's only when the BB extended warranty was purchased.

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post #11354 of 11354 Unread Today, 10:39 AM
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Originally Posted by jdsmoothie View Post
Yes, all "X" models if purchased "new" or "open box" from an authorized dealer (eg. Best Buy) would come with a full 3 year warranty when purchased in the USA. And also yes, BB has been known to ship the unit to an authorized repair facility; however, best to call to confirm as in some cases it's only when the BB extended warranty was purchased.
Yes, I added to my post that I found the 3 year warranty info right on their website, and I've already been told that they will handle the repair, but I will double-check that as I did not buy their warranty, the Denon 3 year seemed more than sufficient given the product and the price point.

Thanks!
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