I am just wondering if anyone has had a similar experience as I have and what ultimately the outcome was.
I purchased a denon 3311ci in october 2010, this unit has a 3 year warranty. In year 2, the rear right speaker died. I thought maybe it was the wire or speaker as it was making a VERY loud crackling noise and sometime sounded like static - but it was SO loud. I turned off the unit and tried a different speaker... same problem. Different cables, same problem.
Off to local repair shop (I am in Alberta). They repaired it within a week or two and the unit worked for another 2 weeks and problem persisted.
I took it back, they repaired it again. This time when I brought it home, I plugged the unit into my upstairs home theatre room and took my yamaha receiver downstairs (where the denon used to be hooked up). About two weeks later, same problem. Rear right speaker making incredible noise (crackling and static).
Back to the repair shop. This time they sent it off to Denon Canada for repair. The unit was away for 3 months. It came back about 2 weeks ago. It was working fine but just today, it started to make very load noises again from the rear right speaker and popping (imagine turning the volume to full blast).
During it's time away, I purchased a pioneer to take it's place. It's been working fine (as was the yamaha).
The local service shop today gave me the phone number of service in Ontario and I will have to call on Monday. I am sort of lost as what the next step will be? It is still under warranty until October 2013 but I really don't have much faith that they will be able to fix it. It's already been 3 times into shops. I also have had it away for almost 4 or 5 months as it's been in shops.
This product has left a bit of a sour taste in my mouth.
Will denon likely offer a replacement unit or will they want to keep beating a dead horse?