Join Date: Feb 2004
Location: San Diego California
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Okay so after much positive reading I decided the pull the trigger on the new XPR-5 as Emotiva was having a couple hundred off sale. I patiently wait a few days to get the amp, then read the power requirements and had to wait a few more days to get my electrician out to install a dedicated 20amp circuit. Finally get to hook up the unit today and luckily decided I should test her out first before rearranging my entire rack to fit this beast inside. Plug her in and red lights...unplug and do it again, same thing. Then the third time she comes on, sits for a minute, then I turn off my Yamaha which should have triggered the XPR-5 to shut off and nothing. Try to turn it into standby from the front panel and no response, then I check the other buttons on the front panel and no response from any of them either. Try one more time and it comes on again, but this time a loud zapping noise which scared the crap out of me.....then smoke...At that point I figured I got a faulty unit. Total freaking BUZZ KILLl!!!!!!!!
Question. This is the first time I have bough online direct from a company mail order. Tried calling the Emotiva repair line, but it says they are not open until Monday, so I wait. Does anyone have experience with Emotiva support. Last thing I need is a hassle on warranty (replacement) after spending $1800 on an amp that is pretty much DOA. All I can say is that they better not want me to pay to ship this unit back to them at my cost as its likely to cost me $150 or more dollars...and for that matter I payed the price for a new unit, so they better not try to do the "we will repair" it bit on me and send me a b-stock or repair the rock I have. I have always read positive things about them, but I have to say I am a bit disappointed in this situation.
Jim Parys is Living the dream...
La Sirena III Theater