Got me an Onkyo TX-NR616 back in December. Didn't seem to have the HDMI problems that plagued early adopters. Have been using Roomie
to control it via ethernet for months. Out of the blue it stopped responding to commands over the network. The Onkyo iOS app stopped working, and its built-in webserver quit responding. (I can, however, still ping the device.)
Updated the firmware. No help. An hour with Onkyo on the phone messing with it didn't help. Soft reset, hard reset, confirm network settings, and so on. One of the symptoms was an endless "Now Initializing" loop. Onkyo decided it was time to pursue the warranty service option.
There's no service center in my state. So I'm supposed to send my AVR to Adam's Electronics in Huntington Beach CA to have it repaired under warranty. Dude said if I'm lucky it'll take three weeks.
I'm sorta stunned and pretty unhappy. I can't think of an option I like. Buying an AVR at Best Buy and returning it in 30 days seems like I'm taking advantage of BB's great customer service to compensate for Onkyo's poor policy. I certainly can't be without an AVR for three weeks, and there's also the possibility that "Adam" won't find a problem and will want to send my 616 back to me without repair.
Is it unheard-of for AVR manufacturers to provide a more convenient warranty process outside the return window? Like ship me a replacement in advance? As it is I'm wanting to abandon Onkyo forever but I can't be sure Denon or Pioneer or Yamaha would be any better.
Penny for your thoughts please. What would you do?
EDIT: Bought at Amazon with American Express. Amex doesn't have any suggestions.