no video through hdmi after I got back from vacation - AVS Forum
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post #1 of 11 Old 07-07-2013, 04:17 AM - Thread Starter
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I recently went on vacation and as we get a lot of storms and brown out around this time of year. I can't seem to get video out of my denon 2310CI. I reset the receiver and still nothing. Can it have something to do with HDMI handshake issues? or perhaps the hdmi output has gone bad. I can hook up the hdmi directly to tv and ps3 directly and it works fine. Just looking for some troublsshooting advice or anything I can try. Thanks
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post #2 of 11 Old 07-07-2013, 04:22 AM
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Have you tried all the different hdmi inputs?
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post #3 of 11 Old 07-07-2013, 04:24 AM - Thread Starter
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Yeah, I tried a few.
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post #4 of 11 Old 07-07-2013, 04:30 AM
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If you have reset the microprocessor and still no HDMI video from ANY of the HDMI inputs, than the HDMI board may have been hit by a lightning strike and damaged the board. Try a few more microprocessor resets in succession as well as the HDMI reset procedure listed below. Also reseat all the HDMI cables to ensure there is a solid connection as well as ensuring that ALL devices work when connected directly to the TV.

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_L11

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** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #5 of 11 Old 07-07-2013, 05:19 AM
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Ensure you are trying a system reset rather than just the AVR - power everything Off at the wall (Not into Standby), leave the system powered Off for 20-30 secs, check all cables then repower.

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post #6 of 11 Old 07-07-2013, 07:02 AM
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Try another HDMI cable just to make sure that it's just not a bad HDMI cable causing the problem.
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post #7 of 11 Old 07-07-2013, 06:57 PM - Thread Starter
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I tried unplugging cables.. I'm going to call Denon tomorrow and see if they can help. Someone else in the area has same issue but he has an Onkyo so I'm thinking we had a surge here or something.
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post #8 of 11 Old 07-08-2013, 04:48 AM
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I have this exact same issue on a 4311 and believe it was due to a power surge. Please let me know any info you find out. Good luck. I posted this same question last night.
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post #9 of 11 Old 07-08-2013, 05:20 PM - Thread Starter
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Denon had me do the reverse handshake procedure and still nothing. They said the HDMI's have gone bad..
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post #10 of 11 Old 07-08-2013, 05:29 PM
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The HDMI board is very sensitive to voltage spikes/surges. Check Denon's website to see if there are any authorized repair facilities in your local area.

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** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #11 of 11 Old 07-09-2013, 03:11 PM - Thread Starter
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You know I pay extra on my monthly electric bill to have surge protection from the electric company I wonder if I can make a claim?
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