I just installed a brand new SR5008 two days ago. It worked great for all of 15 hours— video, AirPlay, everything I wanted worked great. Then it asked to do a software update, downloaded the update, and then went into an update loop. I pulled the plug for a few hours, held the power button down for a few minutes, did a reset to factory settings a few times, tried starting it with the PRESET CH +/- buttons held down, and it still just keeps trying to update the software, ending up with a "Cannot connect OE" message. (The sequence of the messages is "Update Retry//DSP 07min/ Connect failed OE" and then it starts the sequence again, doing it over and over.) Marantz is closed on weekends, so no help there. My network is fine: the Marantz even shows up on AirPlay for a few minutes when it powers on.
Thanks. They did not work, so I guess its me and Marantz on the phone tomorrow.
Hi all! I recently purchased an SR5008 and have been having a couple of issues that have got me at my wits end and I need help from smarter / more experienced people than myself!
First, here's my current equipment:
- Oppo BDP_103 Blu-Ray
- Sony Cable Box
- Marantz SR5008
- Panasonic TH-42PH9UK Plasma
- All connected via HDMI (latest)
My issues are:
A) I am having an issue where I can't get video to display on the plasma. When I run the Marantz on-screen display/setup without the other components turned on, I am all good and have great 1080p video on the display. As soon as I turn on the Oppo or the cable box, I lose video and can't get it back.
I upgraded the firmware in the Oppo, the cable box, and the SR5008. Didn't help. Can't find anywhere to get firmware update for the plasma (nothing on Panasonic's site, nothing on OSD).
When I connect the Oppo or the cable box directly to the HDMI input on the plasma, I have no issues at all. So it seems to me that the SR5008 is the problem?
I determined that this must be an HDCP issue, so I bought a Dr. HDMI and now I have video! The only negative with this workaround is that when I switch sources (say, from Blu Ray to Cable), I need to turn the plasma on and off before the new source will display.
Any suggestions on how to fix the above issue CORRECTLY (rather than the Dr. HDMI in the chain)? If not, any suggestions on how to avoid having to power cycle the display?
B) Issue B is interesting. Watching a movie, gets to a loud / exciting section in the movie and the sound is cutting out (on ALL 5.1 channels -- not like one speaker with a loose cable, it's all channels). Like, for a split second. Keeps doing it. Almost like some protection circuit, although I do NOT have this on loud (watching Monsters University with my wife and young kids, not blasting at all). Have never had this issue in the past with my Denon AVR-2809CI and the same Oppo player. Any thoughts here?
I am getting discouraged by these two issues and am strongly considering sending the Marantz back. I looked at getting a Denon but then realized that they have the same back panel, so I assume they have the same guts, so I'd probably have the same issues...
Any help or suggestions you guys can give would be really appreciated. Thanks all!