Originally Posted by jdsmoothie
You are correct Sir. Unless the AVR power cord is unplugged, there is still power going to the unit in Standby mode and therefore no soft reset.
Appreciate the suggestion, but unfortunately, yes, I have unplugged the device from the wall power socket over night, as well as all other connections (HDMI, speakers etc. which may have been unnecessary). Have tried the "soft reset" several times.
The problem was partially fixed (picture but no sound or sound but no picture on the tv) several times by unplugging, and disconnecting and reconnecting the HDMI connecting AVR with the TV. Since it was a partial fix, I did a Factory reset, but the Sound was lost during AUDYSSEY setup, and it could not be finished.
After another soft reset and factory reset, I got sound just from the TUNER source, but after around half an hour or so, the sound was completely lost, and has not returned since. (Tried a few more Factory and soft resets with no results).
I wrote to the online store to report a unit with defect and I am waiting for their response.
I would like to thank the forum members for support on resolving this issue!