I bought one of these Onkyo TX-NR609 receivers (new, from an authorized retailer). I've been a Pioneer guy all my life but when I switched to 3D I figured I'd try something new. The HDMI board went bad. Took 8 weeks for a warranty repair. Then there was a recall - 6 more weeks. THEN it set fire to itself in my living room and almost burned down my house. Its been under repair longer than I've been using it and now it is a pile of ash. Onkyo's response; tough luck! The repair center blames them, they blame the repair center. Since it's still under factory warranty, AmEx won't cover it. Ugh.
Adding insult to injury; Onkyo's OS apps are worthless, to call their customer service 'abysmal' would be candy coating it, the local repair center in Simi Valley is run by a guy who is always chewing something when you talk to him and now this. So here I sit in the 13th month of ownership - my amp is fubar, I can't return it, I can't fix it and Onkyo (after being on hold for 56 minutes) suggests I just go buy a new one. Seriously? Which brings me back to my point - who in their right mind is buying these things and why isn't there a warning page somewhere stating Onkyo will frustrate you into a 5150 hold?