Denon 3313CI Refurbished? - AVS Forum
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post #1 of 34 Old 07-30-2013, 12:51 PM - Thread Starter
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I'm looking for a nice receiver for a 5.1 system + Zone 2 (and I guess Zone 3 since it has it) and the bang for the buck on this receiver seems fantastic ($599 refurbished, $1199 new) from Accessories4Less.

http://www.accessories4less.com/make-a-store/item/DENAVR3313CI/DENON-AVR-3313CI-7.2-Networking-Receiver-w/AirPlay-3D-4K-Ready/1.html

Will be paying with an AMEX so that will extend the warranty to 2 years but I'm still not 100% sure if I should go with the refurbished. What are the experiences here with refurbished Denon receivers?
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post #2 of 34 Old 07-30-2013, 01:50 PM
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Some refurbs come through with flying colors while other units not so much. Note that if you search around you can probably find the 3313CI brand new in box for only $100 more (or less) as this model has been on clearance since the spring having been replaced by the new X4000 which offers the even better version of Audyssey MultEQ XT32. Some places might have it even lower ... you just have to call around. Also check your local area Best Buy stores as they can have clearance models on sale for up to 50% or more off MSRP depending on how fast they want to get rid of them to make room for the new 2013 models.

If you should go with AC4L, note they do not accept AMEX so you will have to use a PayPal account with the AMEX attached to it.

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post #3 of 34 Old 07-30-2013, 02:15 PM - Thread Starter
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Thanks for the reply. I've been searching online for the 3313CI and the lowest price I can find from an authorized dealer is $799 it seems but also found it for $712 at East Coast TVs but I dont know if they are an authorized reseller and therefore don't know if the warranty would be honored?

http://www.eastcoasttvs.com/Denon-Receiver-p/avr3313ci.htm?gclid=CJHuysCR2LgCFSqCQgod5SEAXQ

Where have you seen it for less?
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post #4 of 34 Old 07-30-2013, 02:17 PM
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You likely won't "see" it rather you have to "call" to hear it. wink.gif

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post #5 of 34 Old 07-30-2013, 02:42 PM - Thread Starter
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Ok. smile.gif Who do I start calling?
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post #6 of 34 Old 07-30-2013, 03:11 PM
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Best Buy stores in your local area as well as the authorized on line resellers listed on Denon's website ...


http://usa.denon.com/us/wheretobuy/pages/OnlineETailers.aspx

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post #7 of 34 Old 07-30-2013, 05:43 PM
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Quote:
Originally Posted by HX_Guy View Post

Thanks for the reply. I've been searching online for the 3313CI and the lowest price I can find from an authorized dealer is $799 it seems but also found it for $712 at East Coast TVs but I dont know if they are an authorized reseller and therefore don't know if the warranty would be honored?

http://www.eastcoasttvs.com/Denon-Receiver-p/avr3313ci.htm?gclid=CJHuysCR2LgCFSqCQgod5SEAXQ

Where have you seen it for less?

Keep in mind..
When buying a refurbished unit, that the lowest price is not the only concern.
A few questions to confirm with the seller are:
1. What is the warranty policy?
2. Is service done by a local Service Center or by Denon?
3. If the unit must be shipped to a service center, who pays the shipping both ways?
4. If the unit is missing any crucial accessory like an EQ microphone, who should be contacted for a replacement?
5. If unsatisfied with the unit, and needs to return it. How long does the customer have to receive full credit back plus any applicable shipping/handling costs?

In closing, one can easily review multiple posts about problems with refurbished units so just getting a low price is not the only issue..
We have seen too many issues about refurbished units where the customer gets burned.
I would not proceed with the purchase until each of the above points are clarified and confirmed in writing by the seller.

Just my $0.02... 👍😉
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post #8 of 34 Old 07-30-2013, 05:51 PM - Thread Starter
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Thanks for looking out...I did call Accessores4Less and was told that the united are remanufactured by Denon themselves and warrantied by Denon for 1 year. If there is an issue within the first 30 days, then I can send it back directly to Denon and they would send a replacement. If there is an issue after 30 days, they said I would take it to a Denon authorized service center, same as if i were to buy the unit new.
The receiver comes like new in box with all new accessories I was told.

I don't know, seems pretty good and the price is very good...I've called a couple Best Buy and stopped by another and none of them had one available.
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post #9 of 34 Old 07-30-2013, 05:59 PM - Thread Starter
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How is the 2113CI in comparison to the 3313CI? I did an open box for $332, reg. price is $650 it says.
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post #10 of 34 Old 07-30-2013, 06:03 PM
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Accessories4Less has been around for over 10 years and often recommended in the Denon and Marantz owner threads as a reputable reseller of D&M refurbs. I have visited their warehouse in Orlando as well as spoken with the owner. You can review post #2 of the 2012 Denon AVR-XX13 Models thread in my sig to learn the difference between the various XX13 models.

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post #11 of 34 Old 07-30-2013, 07:17 PM
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Quote:
Originally Posted by HX_Guy View Post

Thanks for looking out...I did call Accessores4Less and was told that the united are remanufactured by Denon themselves and warrantied by Denon for 1 year. If there is an issue within the first 30 days, then I can send it back directly to Denon and they would send a replacement. If there is an issue after 30 days, they said I would take it to a Denon authorized service center, same as if i were to buy the unit new.
The receiver comes like new in box with all new accessories I was told.

I don't know, seems pretty good and the price is very good...I've called a couple Best Buy and stopped by another and none of them had one available.

Have you checked out the reviews about Accessories for Less...rolleyes.gif

http://www.resellerratings.com/store/Accessories_4_Less

Many of the negative comments relate to shipping costs borne by the customer...
Recall my point #3..
Shipping an AVR can be expensive and could negate any buying cost benefits...
Note that when purchasing a refurbished unit one can save $ but if there are problems often settling these can be a challenge..

Just my $0.02... 👍😉
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post #12 of 34 Old 07-30-2013, 08:01 PM - Thread Starter
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Hmm, they said that if it's defective, I would take it to an authorized service center and there appear to be two in the Phoenix area so I assume I would just take it there in person. Should probably confirm before I order.

I saw the X4000 in person at Best Buy I lived how it looked. The 3313 seems to have the same appearance with the metal face.
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post #13 of 34 Old 07-31-2013, 03:46 AM
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That is correct. With a local service center you simply drop it off if repair is required. I would call them both to confirm they still work on Denon AVRs. Note that some owners purchasing from AC4L have posted the unit looked brand new, which would be the case when someone has returned their unit simply because they couldn't figure out how to set it up.

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post #14 of 34 Old 08-01-2013, 07:41 PM
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I have purchased an AVR-1910, 4 yrs ago, and an AVR-2113, 3 months ago, from accessories4less.
They were both like new, and have no issues at all.
Tonight, I will order the AVR-3313 ;-) for $599.

Cheers!

ComradeBrehznev

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post #15 of 34 Old 08-03-2013, 10:24 AM
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the main difference I think in those two units is the 2113 doesn't have preouts on it. I think that's the only difference that would mean much to me.

I look forward to learning more from all of you.
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post #16 of 34 Old 08-03-2013, 10:24 AM
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the main difference I think in those two units is the 2113 doesn't have preouts on it. I think that's the only difference that would mean much to me.

I look forward to learning more from all of you.
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post #17 of 34 Old 08-03-2013, 05:31 PM
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There are a few more key differences aside from the main zone pre-outs that the 3313CI offers over the 2313CI to include an additional HDMI input, Zone 2 HDMI output. phono jack, Zone 2/3 pre-outs, dedicated FH and FW speaker posts, an additional 12v trigger, HD radio, choice of either speaker IN or OUT icons, and dedicated 2CH/Stereo settings.
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post #18 of 34 Old 08-03-2013, 05:59 PM
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i would avoid the 3313ci If I were you. I have had it for a few months and gosh its nothing but problems

I look forward to learning more from all of you.
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post #19 of 34 Old 08-03-2013, 06:59 PM
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If that is the case, why have you not posted your issues in the Denon AVR-XX13 Owner's thread linked in my sig so we can try to resolve any issues you are having with the unit?

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post #20 of 34 Old 08-03-2013, 07:07 PM
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What kind of problems? I've had 2 denon avrs without a single problem.
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post #21 of 34 Old 08-04-2013, 05:57 AM
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http://www.avsforum.com/products/denon-avr-3313ci-receiver/reviews/4279

there's the link of the review I wrote for the 3313ci

I was partying out back on the zone 2 system. had a lot of fun. I got it to work, but its not working correctly. zone 2 won't work independent of the main zone from my digital source (PLAYSTATION 3). I have to have the tv on in my main zone in order for the zone 2 video to work. i'm just happy it worked even if it doesn't work correctly.

I look forward to learning more from all of you.
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post #22 of 34 Old 08-04-2013, 12:54 PM
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Fortunately your issues are not typical for the average 3313CI owner. Also note that over 95% of all AVRs on the market today do not pass digital audio to Zone 2. You will need to connect a set of analog cables from those sources you wish to pass to Zone 2.

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post #23 of 34 Old 08-04-2013, 01:04 PM
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i think its stupid that it doesn't pass through digital audio to zone 2 preouts. i think i had read somewhere that the newer AVR 4000 will do it though. hopefully when i get money to upgrade something else will be on the market that will suit my needs better.

I look forward to learning more from all of you.
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post #24 of 34 Old 08-04-2013, 04:45 PM
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It's always about cost. I'm not an expert but I would assume you would need more DACs and more processing power. I doubt it was high on their list of priorities since the vast majority of owners won't be using the second or third zones.
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post #25 of 34 Old 08-04-2013, 06:30 PM
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I understand what you are saying, but the market they are supposedly targeting are the people who will use zone 2 and 3. why else would anyone buy the 3313ci? of course the preouts could be reason people buy this model since the lower models from all the makes aren't coming with preouts anymore. but then they always try to upsell the power in these receivers and anyone with a clue knows these receivers aint got nothing when it comes to real power. I don't know. the industry has changed I guess. there was a time when they were all trying to outdo one another and now? do they even care anymore?

I look forward to learning more from all of you.
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post #26 of 34 Old 08-04-2013, 06:40 PM
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I purchased my Marantz SR5005 from A4L about 2 years ago and it is working perfectly to this day. Looked brand new when I got it and had all original accessories. Would buy from them again in a heartbeat.
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post #27 of 34 Old 08-04-2013, 06:52 PM
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the biggest determining factor in my buying the 3313ci was its size believe it or not. its the same size as my old Yamaha receiver RXV 763. I needed a receiver that had preouts, zone 2 video, and one that would fit on my wall mounted audio racks. I had heard of denon before, but I always like Yamaha. why? in my opinion Yamaha is very user friendly and also they've always performed pretty good for everything I've ever done. not that i'm an expert or anything, but I've always been happy with Yamaha. this denon unit had the specs I needed though and it was the right size so that's why I got it.

I look forward to learning more from all of you.
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post #28 of 34 Old 08-05-2013, 06:19 AM
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Quote:
Originally Posted by excusemaker View Post

I understand what you are saying, but the market they are supposedly targeting are the people who will use zone 2 and 3. why else would anyone buy the 3313ci? of course the preouts could be reason people buy this model since the lower models from all the makes aren't coming with preouts anymore. but then they always try to upsell the power in these receivers and anyone with a clue knows these receivers aint got nothing when it comes to real power. I don't know. the industry has changed I guess. there was a time when they were all trying to outdo one another and now? do they even care anymore?

What makes you say that they are targeting people who will use zone 2 and 3? Tons of features on any product, not just AV stuff, are completely unused and largely not understood by the end user but people like knowing that their stuff is the best and coolest and most advanced. I did AV sales for about 4 years and sold thousands of receivers. I can probably count on one hand the number of people who ever bought a receiver for multi-zone capability or even cared that it had it.

People will buy higher end receivers for more power (which is a waste), more inputs (that will likely go unused), and perceived higher build quality.
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post #29 of 34 Old 08-05-2013, 07:06 AM
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no offense intended toward you personally, but its been my experience that unless you work at a specialty A/V shop that caters to the "high end" the typical salesman has no idea what the difference is between one receiver and the next other than price. at the consumer level the typical salesman is extremely ignorant about the topic to begin with. they don't know what they are selling and don't earn enough to even be able to afford what they are selling in the first place. the typical salesman has no idea what this equipment will do.

here's an example of what i'm talking about. there wasn't single store in this entire city where I could find a salesman that knew what a trigger cable was for connecting a power amp to a receiver. NOT ONE! not only that, but there wasn't a single store I could find a trigger cable at in this entire town. I had to go on ebay to get one. do you know what it is? 1/8 inch mono cable. that's all it is. and yet nobody knew? not one sales man? some of these salesmen work on commissions too. when you tell me you were a salesman that could mean a lot of different things and again i'm not trying to sound offensive. for all I know you could be a real authority on this type of equipment.

the DENON 3313CI is a great example of where i'm going to go next with my answer to you. I don't know about the area you live in, but here in LAS VEGAS the only store that carried this unit was FRY'S and it was the top DENON unit they carried in stock on the shelf. while not the most expensive receiver they carried (the most expensive was ONKYO at the $2,200 price level.) the DENON 3313ci was selling for $1,100. with extended warranty and everything mine came out to about $1,400. stores like BEST BUY and even their higher end "MAGNOLIA" centers didn't carry the 3313ci on the shelf - a special order item only if you even knew it existed. if it wasn't on the shelf the salesman didn't know it even existed so how would an uninformed public know unless they did their own research? they wouldn't. also, the level of receiver in question is above the consumer level since its not typically sold at consumer level stores, but is more of a specialty item. the DENON 3313ci is in a league of its own almost. its not high end and its not low end. its right there in the middle somewhere that is not marketed to the general public at the consumer level, but probably isn't pushed too hard at the specialty high end level either. in my opinion its on a level comparable to the old $500 receivers of the late 90's when it comes to the totem pole of high end vs low end a/v equipment. the difference being the price doubled, but its place in the food chain didn't. this is clearly evident when you consider the cheaper models on the market. it used to be that if you wanted full channel preouts on a av receiver that you were looking at the $500 price range. today its the $1,000 range. yes there's all kinds of other goodies on them, but the preouts I think are still the stepping stone for those who wish to go high end. why? because that's where you go from using an A/V RECEIVER as an amplifier to using it strictly as a processor. once you get to the level of having preouts then you are looking at the other more advanced features. AIRPLAY for example comes on most receivers now no matter how cheap they are. why? because its not a high end feature. its become the standard. zone 2 and 3? they aren't typically offered or pushed that much until you reach the level of preouts and even the cheap zone 2 receivers will still offer preouts for the extra zone even if it doesn't preouts for the main zone.

if you go on the denon website and look up this model of receiver they give you the specs for the receiver. they tell you everything about it. they "SELL" it to you! the limitations I've run into are in fine print in the owners manual that you have to download since this unit doesn't come with a hard copy of it out of the box. when the company DENON advertises the capability of this particular product they are in fact targeting a specific buyer who has specific intentions. to suggest otherwise is to also suggest that they aren't trying to sell the lower end models they are offering. let me be clear about something regarding this particular unit DENON 3313CI. they pushed the capability in their advertisement of this unit to the max with the following features - PHYSICAL SIZE, ZONE 2 HDMI OUT, FULL CHANNEL PRE OUTS. they actually pushed in their advertisements the idea that this unit (which is true I won't deny it) is the most capable receiver on the market for its physical size and its low price in contrast to anything else on the market. they were without a doubt targeting a specific buyer. now if the buyer is ignorant that's on the buyer, but it suggests nothing about the way this particular model is marketed or advertised.

anyone that buys something they don't need, because they think they are going to have an advantage of some kind is direct reflection of poor experience with a salesman. I can sell you a bridge to nowhere and tell you its the best bridge ever built for the money. if you buy it then I guess I did a good job selling it to you, but did it help your cause as a buyer?

there are people on this site and all over the world with a lot of money to spend on their equipment. myself I don't have that much money. i'm always about getting the biggest bang for the buck. I shop by specifications. sales people in general have no idea what they are selling, because to them its a job. for the rest of us its a hobby and a passion.

I look forward to learning more from all of you.
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post #30 of 34 Old 08-05-2013, 07:22 AM
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I think that one can easily review multiple posts about problems with refurbished units so just getting a low price is not the only issue.Wv7Zu
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