I didn't see anything about the volume/sound level but Denon said it was normal.
3. If there have been no previous HDMI handshake issues with either a cable or sat box connected via HDMI to the AVR, and suddenly either audio or video issues start occuring with the cable/sat box, check to see when the last time the cable/sat box got a firmware update and whether the issue started immediately after the update as firmware updates to the cable/sat box have been known to cause both audio (dropouts) and video (loss of GUI) issues. The work around until another firmware update can be issued to the cable/sat box to resolve the issue is to either connect cable/sat box (HDMI) directly to the TV with cable/sat box (optical) to the AVR, or cable/sat box (component/optical) to the AVR.
4. If there is a sudden loss of power to the unit, while powered ON, it's possible the Audyssey configuration will revert to the previous configuration, although other settings should remain current (noted by a 3313CI owner). If it becomes necessary to do a soft reset, be sure to set the unit to Standby first and then remove the power cord for a few minutes.
5. Although not always repeatable, a few owners (2113CI, 2313CI) have noted that occasionally after playing a network audio source (eg. Pandora, Airplay), changing to a different source (eg. CBL/SAT, BD) results in the loss of video from that source. Power cycling (off/on) the AVR will resolve this issue.
I performed the reset per Denon.
All firmware is up to date as of yesterday. I even tried to "update" and it keeps telling me firmware up to date.
After the reset the audio video lip sync wasn't as bad when using the analog Wii input however I was able to make adjustments that worked.
Re #3- So far it won't "handshake" at all w/ my laptop. I can use the HDMI from my Mac to the TV no problem. I CANNOT use the hdmi from my Mac to the AVR 100%. I can get video, great video at that BUT no audio. Everything is set to AUTO and it still happens. I set everything to HDMI, no sound. Went through and made adjustments per the manual and nothing. I read all 174 pages and no resolution.
I have no way to connect the mac video vs audio seperately but why spend good money and still have to jerry-rig my audio components.
Re #4, thats lame resolution. If my car dies randomly and I have to cycle the ignition to get it running again I will repair or replace the defective part and or vehicle.
Re #5, again, lame. Sounds like a quality control issue.
The sound w/ my Arx is great, all 5 speakers work fine and it's plenty clear and loud for my needs.
I'll call Denon again tomorrow to see what else they suggest. I cannot find anything in the manual.
It is unfortunate that the "fix" may be to cycle on/off. Sounds like Windows OS...........
Hopefully it is something simple.