Dolby Digital Plus and Netflix on Various AVRs - AVS Forum
Forum Jump: 
 2Likes
Reply
 
Thread Tools
post #1 of 353 Old 09-30-2013, 07:05 PM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
Hey guys, hope everyone is well! smile.gif

I have a problem with DD+ and Netflix on both my PS3 and my Chromecast. It seems as though when Dolby Digital + is selected on seemingly any show/movie that supports 5.1 I get audio clipping in the center channel. This happens with Audyssey on/off, Dynamic volume on/off...none of these seem to matter. Even when I force it to stereo I still hear the clipping. I've seen at least 2 other complaints from people on different devices on the internet, one being a Roku.

Here's the thing, if I disable DD+ on the PS3 then it will revert to regular DD 5.1 and it sounds terrific. Also when I force Netflix to stream in Stereo there is no distortion. Is my Denon 591 having issues decoding the DD+? Every other sound format seems to work great, including TrueHD and DTS HD, etc....

Anyone else experience this? I can't really seem to find any other source to test this with or test file that bitstreams DD+ so my receiver can decode it. I'm tempted to buy a movie on Vudu because I believe the HDX does DD+.

Thanks guys!
paganhobbit likes this.
totalkonfuzion is online now  
Sponsored Links
Advertisement
 
post #2 of 353 Old 10-09-2013, 10:56 PM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
So I found two other instances of Denon receivers not handling the Dolby Digital Plus coming from Netflix.

Weird, right?

http://forum.bigpicturebigsound.com/sources-blu-ray-players-dvd-players-set-top-boxes-etc/3813-ps3-slim-cannot-bitstream-dolby-digital-plus-netflix-vudu-apps-2.html


http://forums.roku.com/viewtopic.php?f=28&t=55012&start=0&sid=6d8f6ef5a6db7076889ecc31fd917dd3
totalkonfuzion is online now  
post #3 of 353 Old 10-25-2013, 06:56 PM
Newbie
 
nmunson's Avatar
 
Join Date: Feb 2012
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Did you get anywhere with this? I've been getting it with Breaking Bad seasons with my Denon 1713. I thought I was going crazy. It consistently happens though.
nmunson is offline  
post #4 of 353 Old 10-27-2013, 11:51 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
@mmunson

Nope, nowhere man. I've done a microprocessor reset and still have the same issue. I just turned off Dolby Digital Plus support on my PS3 and this forces it to Dolby Digital 5.1 instead. I'll be going Yamaha or Onkyo next receiver I think.
totalkonfuzion is online now  
post #5 of 353 Old 10-27-2013, 12:13 PM
AVS Addicted Member
 
afrogt's Avatar
 
Join Date: Jul 2003
Location: SF Bay Area
Posts: 23,108
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 193 Post(s)
Liked: 383
My Denon 989 does Dolby Digtal Plus from Netflix just fine.

I'd have to move my Denon 591 into a different room to try it with DD Plus or move my Blu Ray player to the other room.

Afro GT
afrogt is offline  
post #6 of 353 Old 10-29-2013, 10:57 PM
Newbie
 
spiffae's Avatar
 
Join Date: Jun 2007
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
New AVR E300 here, same problem. Not sure that it's only in the center channel, but it is terrible. I had a long conversation with Denon today who said they were going to try to recreate the situation in their lab and get back to me. I encourage everyone who is having this problem to call in and create a ticket! This is some glitch in Denon's DD+ processing and we need a fix!

Edit: Contact info - Denon Support 201-762-6665
spiffae is offline  
post #7 of 353 Old 10-30-2013, 03:36 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
Interesting thread. I have had a 1611 for a few years now and I cant say I have ever noticed clipping from the center using netflix DD+ streamed from my ps3. I cant say i ever really looked for it either. my 1611 is set up as my bedroom system and I rarely have the volume very loud. I'm gonna have to check this out later this morning when I get home.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #8 of 353 Old 10-30-2013, 04:00 AM
Newbie
 
spiffae's Avatar
 
Join Date: Jun 2007
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
Easiest place to spot it in my little experience has been the opening title of The Nightmare Before Christmas - easy to get to, don't have to wait long. Right when the title shows on screen you should hear something sounding choppy or garbled. Could be that the 11s are spared this, but who knows. I know people are having problems with the 13 series.
spiffae is offline  
post #9 of 353 Old 10-30-2013, 04:04 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
Quote:
Originally Posted by spiffae View Post

Easiest place to spot it in my little experience has been the opening title of The Nightmare Before Christmas - easy to get to, don't have to wait long. Right when the title shows on screen you should hear something sounding choppy or garbled. Could be that the 11s are spared this, but who knows. I know people are having problems with the 13 series.

Thanks for the tip, I will check nightmare before christmas when I get home.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #10 of 353 Old 10-30-2013, 09:28 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
I'm glad other's are seeing this issue as well. I thought for sure I was going crazy. I don't know how long DD+ will be supported, but with Netflix streaming in it this should definitely be fixed. I've only worked around it on my PS3 by disabling the DD+ as it then reverts to regular DD5.1 and sounds fantastic.

It's truly unbearable to listen to and very noticeable in any programming with 5.1 sound on Netflix.
totalkonfuzion is online now  
post #11 of 353 Old 10-30-2013, 09:37 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
Ok I played the first 5 minutes of nightmare before Christmas streaming on netflix via my ps3. My 1611's volume was set at -18 and I am about 8 ft from the speakers. I did not hear any clicks, pops, clipping or any other artifacts in the audio stream.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #12 of 353 Old 10-30-2013, 09:48 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
Quote:
Originally Posted by 67jason View Post

Ok I played the first 5 minutes of nightmare before Christmas streaming on netflix via my ps3. My 1611's volume was set at -18 and I am about 8 ft from the speakers. I did not hear any clicks, pops, clipping or any other artifacts in the audio stream.

Thanks for testing 67Jason..maybe the 11's aren't affected? What would be the difference between these receivers?
totalkonfuzion is online now  
post #13 of 353 Old 10-30-2013, 09:56 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
The 591 and 1611 are "sister" avr's, so I'm not entirely sure what component or processing part would be different between them. I am also wondering if your issue is a netflix or isp issue rather then a denon processing issue.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #14 of 353 Old 10-30-2013, 10:08 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
Quote:
Originally Posted by 67jason View Post

The 591 and 1611 are "sister" avr's, so I'm not entirely sure what component or processing part would be different between them. I am also wondering if your issue is a netflix or isp issue rather then a denon processing issue.

I've tried on 2 different devices with Netflix and have had the same results. Now ISPs i'm unable to test, but I can't see how my internet access could cause this. It's not stuttering per say, or loosing audio...it's definitely garbling it though.
totalkonfuzion is online now  
post #15 of 353 Old 10-30-2013, 10:16 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
I was just throwing the ideas out there that it could be something other then the denon. It would be interesting to see what denon says about this. Spiffae, did denon give you an eta regarding their test?

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #16 of 353 Old 10-30-2013, 02:39 PM
Newbie
 
spiffae's Avatar
 
Join Date: Jun 2007
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
They said 2-3 days, wanted my exact model number and what devices I was streaming with.

A couple other places reporting the same thing: http://digitalhome.ca/forum/showthread.php?t=156135
http://digitalhome.ca/forum/showthread.php?t=156135

I actually CAN test ISPs - I'll try tethering my 4G signal vs. Verizon FiOS, but I doubt that's it. I've also streamed through Chromecast, WD TV, and Xbox connected via optical audio - the HDMI passthrough devices give poor sound, and the Xbox optical just sends PCM multichannel and sounds fine. Frustrating!
spiffae is offline  
post #17 of 353 Old 10-31-2013, 06:33 AM
Newbie
 
paganhobbit's Avatar
 
Join Date: Sep 2009
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I don't know you all are hearing the same sound as me?I'm not sure what clipping sounds like exactly.

Using Netflix from a Chromecast to a Denon AVR789. Certain sounds like a S's and F's sound harsh or distorted. I've noticed it in early Breaking Bad and Fringe episodes. I've been trying to figure out if it's just a bad audio encoding or if it was the Chromecast doing it when I stumbled on these messages. I think I noticed it through a WD TV Live as well, but that may have been wishful thinking to convince myself it's not the Chromecast's fault.

Does this sound like what you all are seeing? I have an Onkyo 414 in my basement I may hook the Chromecast to and test it with that now, but I really don't want to replace the Denon as my main AV receiver since it has dynamic volume and the Onkyo doesn't.

Thanks!
paganhobbit is offline  
post #18 of 353 Old 10-31-2013, 08:34 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
Quote:
Originally Posted by paganhobbit View Post

I don't know you all are hearing the same sound as me?I'm not sure what clipping sounds like exactly.

Using Netflix from a Chromecast to a Denon AVR789. Certain sounds like a S's and F's sound harsh or distorted. I've noticed it in early Breaking Bad and Fringe episodes. I've been trying to figure out if it's just a bad audio encoding or if it was the Chromecast doing it when I stumbled on these messages. I think I noticed it through a WD TV Live as well, but that may have been wishful thinking to convince myself it's not the Chromecast's fault.

Does this sound like what you all are seeing? I have an Onkyo 414 in my basement I may hook the Chromecast to and test it with that now, but I really don't want to replace the Denon as my main AV receiver since it has dynamic volume and the Onkyo doesn't.

Thanks!

Yes, S and F sound especially garbled and harsh. I'm thinking depending on what kind of speakers we are running it will sound a bit different. It happens mostly on voices in the center channel, but if forced to stereo I've heard it on the other speakers as well. Watch the beginning of Thor and the dialog there will seem really harsh as well.
totalkonfuzion is online now  
post #19 of 353 Old 10-31-2013, 08:36 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
Quote:
Originally Posted by paganhobbit View Post

I don't know you all are hearing the same sound as me?I'm not sure what clipping sounds like exactly.

Using Netflix from a Chromecast to a Denon AVR789. Certain sounds like a S's and F's sound harsh or distorted. I've noticed it in early Breaking Bad and Fringe episodes. I've been trying to figure out if it's just a bad audio encoding or if it was the Chromecast doing it when I stumbled on these messages. I think I noticed it through a WD TV Live as well, but that may have been wishful thinking to convince myself it's not the Chromecast's fault.

Does this sound like what you all are seeing? I have an Onkyo 414 in my basement I may hook the Chromecast to and test it with that now, but I really don't want to replace the Denon as my main AV receiver since it has dynamic volume and the Onkyo doesn't.

Thanks!

It sounds to me like you are describing sibilance. I notice a fair amount of sibilance from SD content from Netflix (recently i re-watched the entire series of Star Trek DS9 and there was a lot of sibilance at times). Clipping would be more like popping or clicks.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #20 of 353 Old 10-31-2013, 08:44 AM - Thread Starter
Member
 
totalkonfuzion's Avatar
 
Join Date: Dec 2008
Location: Idaho
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 12
Quote:
Originally Posted by 67jason View Post

It sounds to me like you are describing sibilance. I notice a fair amount of sibilance from SD content from Netflix (recently i re-watched the entire series of Star Trek DS9 and there was a lot of sibilance at times). Clipping would be more like popping or clicks.


What we're experiencing might be harsher than the sibilance which I do experience when watching older SD content. This is noticeable on newer HD movies. I wonder if I can record some audio of it this weekend for you guys.
totalkonfuzion is online now  
post #21 of 353 Old 10-31-2013, 08:50 AM
AVS Special Member
 
67jason's Avatar
 
Join Date: Jan 2011
Posts: 2,888
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Liked: 790
Quote:
Originally Posted by totalkonfuzion View Post

Quote:
Originally Posted by 67jason View Post

It sounds to me like you are describing sibilance. I notice a fair amount of sibilance from SD content from Netflix (recently i re-watched the entire series of Star Trek DS9 and there was a lot of sibilance at times). Clipping would be more like popping or clicks.


What we're experiencing might be harsher than the sibilance which I do experience when watching older SD content. This is noticeable on newer HD movies. I wonder if I can record some audio of it this weekend for you guys.

I have no doubt that you are hearing some sort of artifact in the audio stream...possibly clipping, but paganhobbit description reminded me of sibilance. I know my dish network HBO channels exhibit a lot of popping and clicking in the center channel....probably due to a clipped signal...so i have probably heard what you guys are describing...its just I have not heard it from netflix content like you guys. Its interesting HBO is the only channel that i have the issue with.

I don't need snobs to tell me how to think, thank you!
LOL!
Why you wouldn't want to join this forum
67jason is offline  
post #22 of 353 Old 11-01-2013, 12:55 PM
Newbie
 
ferrersway's Avatar
 
Join Date: Nov 2013
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10

I'm having the same problem, using a Denon AVR-1713, with both the Windows 8 app and a Chromecast.  Did you ever get a reply from Denon?

ferrersway is offline  
post #23 of 353 Old 11-06-2013, 06:45 AM
Senior Member
 
judge_dredd's Avatar
 
Join Date: Jan 2007
Posts: 272
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Count me in as experiencing the problem as well. I was previously using a phat PS3 in my theatre room for netflix, but replaced it with a new one that can bitstream the high def formats.

The reciever is an AVR-2313 and the centre channel sounds horrible. I was watching an episode of How I Met Your Mother. If I turn off Dobly Digital + in the options the issue goes away completely.
judge_dredd is offline  
post #24 of 353 Old 11-09-2013, 07:23 PM
Member
 
ormandj's Avatar
 
Join Date: Sep 2006
Posts: 53
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Same exact issue with a Denon 4520CI and Dolby Digital+ on Netflix. I was wondering if it was a defect in my unit. Sounds more widespread. Did Denon get back to you? Do you have a case number or something you can PM? I'll call them as well, I use Netflix a lot and this is ruining streaming for me.
ormandj is offline  
post #25 of 353 Old 11-10-2013, 02:22 PM
Newbie
 
ferrersway's Avatar
 
Join Date: Nov 2013
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by ormandj View Post

Same exact issue with a Denon 4520CI and Dolby Digital+ on Netflix. I was wondering if it was a defect in my unit. Sounds more widespread. Did Denon get back to you? Do you have a case number or something you can PM? I'll call them as well, I use Netflix a lot and this is ruining streaming for me.

Denon got back to me and have asked me to return the receiver for them to see if there is an underlying hardware fault with it.  I suspect it will get returned in a week or so with a "unable to reproduce" response, but its a start

ferrersway is offline  
post #26 of 353 Old 11-10-2013, 08:05 PM
AVS Addicted Member
 
afrogt's Avatar
 
Join Date: Jul 2003
Location: SF Bay Area
Posts: 23,108
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 193 Post(s)
Liked: 383
I have now tried Netflix and DD+ on 3 different Denon receivers with no problems.

AVR 989
AVR 591
AVR 1613

DD+ shows on the receiver display and I have no issues whatsoever.

Afro GT
afrogt is offline  
post #27 of 353 Old 11-10-2013, 10:43 PM
Newbie
 
sourworm's Avatar
 
Join Date: Nov 2013
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by afrogt View Post

I have now tried Netflix and DD+ on 3 different Denon receivers with no problems.

AVR 989
AVR 591
AVR 1613

DD+ shows on the receiver display and I have no issues whatsoever.

 

What are you streaming from?

 

Thanks for testing.

sourworm is offline  
post #28 of 353 Old 11-11-2013, 08:02 AM
AVS Addicted Member
 
afrogt's Avatar
 
Join Date: Jul 2003
Location: SF Bay Area
Posts: 23,108
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 193 Post(s)
Liked: 383
Panasonic BDT-220 and 320 blu ray players.

Afro GT
afrogt is offline  
post #29 of 353 Old 11-11-2013, 10:04 AM
Newbie
 
nmunson's Avatar
 
Join Date: Feb 2012
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Quote:
Originally Posted by ferrersway View Post

Denon got back to me and have asked me to return the receiver for them to see if there is an underlying hardware fault with it.  I suspect it will get returned in a week or so with a "unable to reproduce" response, but its a start

I'd be interested to see what comes of this but I'm worried you'll get the response as you mentioned.
nmunson is offline  
post #30 of 353 Old 11-11-2013, 02:47 PM
Member
 
Nighthawk68's Avatar
 
Join Date: Jul 2009
Location: Northern Michigan
Posts: 148
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 13
Interesting, never have I had any issues here. Blu-Ray player is an OPPO BDP-103 and a Denon AVR-X-4000. My ISP is Charter. Also I never had any issues on the older Denon 989. I will test on my 2113 and see if anything occurs there (Sony BDN-460 or AppleTV) but not sure if either of those devices stream DD+

Denon AVR-X4000, Panasonic TCP-55VT50, OPPO BDP-103, DirecTV HR44-700, Apple TV
Polk Audio RTi-A9, RTi-A7, RTi-A3, CSi-A6 & DSW PRO 660
Nighthawk68 is offline  
Reply Receivers, Amps, and Processors

Tags
Denon Avr 591 Receiver

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off