Originally Posted by Paul Peterson
Just to put things straight my DEALER offered to let me bring the receiver back for store credit. He was very good about it, and said he would rather have me happy and come back down the rd. However that same day I was on my way to Montreal to pickup a used separate amp which solved the main issue of the 710's amp shutting down. I'm quite pleased at what the separate amp has done for my system. However I feel that I was forced to fix the problem by spending much more $ and putting a band aid on the problem. The fact that I've gone to a separate amp does not fix the situation that as far as I'm concerned the 710's amp section is weak, and has a problem. Down the rd I would likely sell this receiver to a friend but now it's resale value as far as I'm concerned is greatly diminished as I'm concerned about selling a dud to someone else. This is my second 710. The other one I had also shut down all the time, and it's HDMI board was toast after two days!! Just because I bought a separate amp doesn't mean I don't still want the lemon fixed! When you put down this kind of money especially to a company with Anthems rep., you expect to get something that is finished and works properly. Not a (work in progress)!
I had a good laugh when I looked at there FaceBook page the other day and they had a picture of one of there MRX's sitting on top of one of there amps. The headline read something like this "Wanting more power for your system. Try pairing it with one of our good priced amps. Seriously were noticing it's a trend!" I thought that was so ironic lol. Seriously? Yeah, it's becoming a trend. What choice do you have?? lol
Yeah...I made a point of how the new ARC version seemed to consistently set my mains at 80hz. vs. 40 hz. crossovers. I stated how this would help take a load off the receiver amp, and possibly help mitigate the problems some people were experiencing with shut downs. Your "good laugh"...(and I'm glad you still can laugh...that's a good sign) and my ARC observation is a sad testament as to how we have lost a level of confidence in Anthem. If you don't trust them anymore, then you will always suspect the worst possible scenario. They created the problem, the internet may, or may not have amplified the issue out of proportion, but in the world of instant communication and feedback, Anthem, and any other company for that matter, can ill afford to not be transparent and forthcoming.
Things have changed. I'm not making excuses for the company, I'm not denying people's right to be frustrated, but I am saying that "finished products" nowadays are few and far between, for multiple reasons that a company may or may not have control over. Given that, its paramount that Anthem's customer service and dealer network need be there to support the customer until satisfaction is achieved. Granted...you can't please all of the people all of the time, but you can at least put things back on even ground by returning their money. Seems like Anthem's dropped the ball, it would be nice at least if they were the only company guilty of that!
Your Samsung story is great, a happy ending and a confirmation of the importance customer service, not just for you, but for the benefit of the company as well. I bet that wonderful, sympathetic guy who took care of you made them money that day.... because when you buy a new TV, you are more likely to pass by the Panasonics, LG's etc. and purchase a Samsung because of your positive customer service, despite the problems you had with your current set.
I obviously have little knowledge of how a "relatively
" small (nudge, nudge,wink,wink just for you Misterguy, I'm really working on making you rush out for Depends
)avr manufacturing corporation functions,or how it would best profit and maintain a strong customer base. I'm sure it's far more complicated than I could hope to comprehend....but to me, the moral to your Samsung story is obvious. If you take care of your customer base, you stand a better chance for profit in the long run. With today's instant communication and discussion forums that has become even more apparent.