Originally Posted by misterguy
Reputation management/Online Marketing are a few terms that come to mind when I see post like this
So because Anthem Rep Nick made this statement, it must be 100% accurate. We should all just eat this up like the good little sheep that we are. He would have nothing to gain otherwise right
Well I guess Anthem should be guzzling champagne and slapping high fives then. Oh wait, he forgot to mention or address the multitude of other buggy problems and hardware failures. It’s probably in his favor to just stick to shut down issues.
Didn’t give us much there Nick!
My high 5 and champagne statement was kind of stupid, though it did make for a great visual...
Yep! Nicks a professional alright...knows just when to jump in, steer the mood etc. But it doesn't mean he's dishonest.
If you want to be constructive, we need to toss aside skepticism, step back and add up the numbers. We're up to 5 units now between two forums. I'll dispense with the whole high 5 champagne thing...and simply say I've seen...we've all seen, one hell of a lot worse. Other buggy problems? Now I have zero, the software update fixed 'em. HDMI issues? Mazpri is right. HDMI is such a bloated mess of confused standards and handshake issues that problems are inevitable, and rampant in the industry. I purchased a receiver with HDMI 1.4 precisely because if I waited, I'd be dealing with 2.0...and a whole new set "standards". No way would I be an early adopter on that score. Price? They aren't cheap. But one constant "thread" in this thread has been how damned good these receivers sound
. Somebody did something right. Go and look at images of the interiors of the mass market AVR's. In general, they pretty much stay the same from one model year to the next...throw in a few tempting baubles, and for a lot of us, useless ones.... and announce "The latest and greatest thing...rush out and buy one because you're going to be floored at all the improvements we've made!"
Now do the same with the Anthem series. Look at the 700 compared to the 710. Notice any differences? Outside of the amp section, which I believe is the same except for the new load monitoring system, Anthem went through a major redesign. ARC was improved dramatically. They designed their own proprietary eq. system and made it easy to work with, so even an IT nimrod like me could make it work without tearing my hair out...(Not that I have any left). They changed features, got rid of some that frankly I feel can be better served by other components. Gave us basic video processing...that works extremely well I might add. Brilliant. I've already got that on my TV and my DVD player, why the hell do I need that in my receiver, and why should the costs of providing such redundancy be passed on to me when they can be applied to what really matters most...How it Sounds.
They took away heights and gave us the option foe bi-amping. Don't like it? Buy something else, but don't rant about it. It was a decision based on customer feedback
Relative to most of the industry, and given the costs involved, they've been incredibly ambitious with this new line of receivers.
It's a business. Bottom line has to be paramount or they would not exist. Damn tootin' they need "information management," rants scare off customers..and affect that bottom line. But it's also obvious that they listen and make changes to improve their products based on what we like and don't like. It sure would be great if we could do it without vilifying them in the process.
Those of you who have had poor service or experiences working with customer support...that's a damn shame, and frankly a dark mark in the "con" column. They need to fix that, and provide an acceptable resolution for those individuals. But having that consume this forum without recognizing what they have done is a sad statement on the forum dynamic...and points out, at least to me, how crazy a place this is.
So...and I'm sure someones going to give me some snide remark about how I'm a manipulated kissup...I'd appreciate if you didn't...because 1) It's hopelessly immature, and 2) It absolutely does not help to solve anything, and 3) you'll have to buy your own damned beer...
"Thanks Anthem...Hey Nick, how 'bout a beer and we go throw some darts...see what positive
input we can have toward improving what I already regard as a superlative and ambitiously designed receiver...By the way, thanks for letting those engineers off there leashes... Well maybe not the one who was project leader on the load monitoring system...Oh you say that's him? The one at the end of the bar drowning his sorrows? I'm going to buy him a fresh one. You know why? He tried to do something different...and it didn't come out, for whatever reason, you know, exactly perfect... at least he tried.
Oh by the way folks, lest you take the above quote literally
It is a figurative attempt to connect in a productive fashion... to provide useful and positive feedback. Look at the changes made between the x00 series and the x10 series. They listen, and they innovate. Imagine what the x20 series is going to be like....And since I know this will come up...besides just an improved load monitoring system.
Now I need to hall my old sofa downstairs, because the new one's coming tomorrow. Sure wish I could get a couple of you guys to come over....beers on me!
Upside? Sweet new man cave sofa, and I get to play with ARC all over again. Downside? If I spill beer on that sofa, my wife's gonna kill me.