Originally Posted by whodunnit
Hey Mr. Guy...
As I know I'm probably one of your "Fanboys"...it is because, since the latest software upgrade, my receiver has been faultless. Frankly I've been surprised. I was dreading the shift to HDMI. I'm happy with 1.4, because 2.0 will be a complete nightmare imo.
So yeah, by that definition, I'm a fanboy. But before I sit back down, the amount of problems I've seen with Anthem is minimal compared to some other company's products. God forbid you purchased a UMC-1! I won't go through the diatribe of "we're all Beta testers now...better get used to it" because I've kicked that mule to death on this forum, but myexperience with Anthem has been nothing but positive, and I'm pretty sure I speak for the majority of owners, otherwise this site would be inundated with negative reviews by multiple people as opposed to from the few that have apparently had problems. Lots of posts yes, but from relatively few posters.
If I am wrong, show me. You have mentioned that the channel distortion on the MRX x10 series has been well documented. Where? ...because I haven't read about it, at least not as a particularly common issue, and I contribute to two forums regarding the x10 series. If my opinion is so Fanboy in your eyes, feel free to re-educate me, but you'll need more than a few examples to convince me that my receiver is the POS you claim it to be, and that Anthem is a sh-t company that cares little about it's products and less about it's customers. I'm not afraid of being proven wrong, but I'll need more then the limited range of issues, and few complainants I've witnessed on the two forums in which I am a member.
Your dealer is your first line of service. Sounds like both you and Balthazar2K4 drew the short straw on that one. A good dealer will always go to bat for you if their reputation means anything to them. If they don't get resolution through Anthem they should buy back the receiver themselves. Most companies work through the dealer as opposed to the consumer, and I suspect their representation on your behalf has been somewhat lacking. I know there are others that have been pleased with the customer service they have gotten, so I can't otherwise understand why you've been having such problems.
I am truly sorry that you are having issues, and you deserve resolution. I don't know your whole story, but I have always felt that anyone unhappy with their receiver should be reimbursed no questions asked. I don't know many companies that do this, but it's simply the right way to do business IMO.
This comes respectfully and with full consideration of the frustration you are having. In no way is it an attack on you. My experience has been different then yours, and I simply wish to air that it's not all doom and gloom out there, and that people reading some of the negative posts shouldn't necessarily run screaming from the site of an Anthem MRX x10 receiver... The majority of us are really pleased with our purchase. Anyway, I wish you luck and resolution.
How quickly we forget Whodunnit. Just about a month ago this thread was plastered with people complaining about software bugs, shut down issues, hdmi issues, conversion issues, tech support issues, you name it. That’s usually the case with this thread until certain members give them a hard time and chase them off. It’s off and on like that and it serves as a warning to potential buyers. That’s really all that matters. If I had this information previously I would have bought from another company. If Anthem doesn’t get their act together obviously it can get worse in the future. Imagine what could happen if a few more people come on here and post more shut down issues
Please listen, I understand that you just want to enjoy your receiver and not have the reputation and value destroyed by upset customers and defective receivers. That happened to one of Arcam's models so I totally understand.
I have made it clear that this is a beautiful sounding piece of equipment and I would love to have a properly working one. Many people have said the same thing on this thread. I enjoyed mine for the short time that it was working properly. I don’t think I’ve ever called it a POS. At least not on this forum
. I just think the MRX line was not put together properly and has some manufacturing issues. Its was more like a beta model than a finished product when I bought it. Since then Anthem has made some progress.
I’ll be the first to admit that I am in the minority with hardware issues. Exactly like I stated in the past---If you chose to roll the dice with Anthem the odds are gonna be on your side. Rolling the dice with $1300-$2000 is scary for some people. What’s really sad though is that if you read back the past few pages, even the positive people are stating that they have had some issues with their equipment. That's always been the pattern and I really hope Anthem cuts into their bottom line a little and takes responsibility for their product.