I purchased a Denon AVR-X4000 and had major issues with shutdowns, green OSD displays, freezing and so on. This began the moment I took it out of the box. Needless to say I returned it and had them send a new unit. While this unit is much more reliable, it still shuts down or freezes on a fairly regular basis.
Crutchfield informs me that they have sold 200 of them with only 4 returns including mine. I find it hard to believe that many other folks are having these issues but I would like to be sure. They will definitely support me, so it is up to me to decide what I want to do.
Both Crutchfield and Denon have provided exemplar support, so in that regard I am extremely satisfied, and from a feature perspective the Denon unit is very nice, but it has to be reliable.
I am running a rather odd setup in that I originally used none of the amps in the AVR - I have a full set of external amps from Emotiva and did not plan on running any of the internal amps until I realized that the new set of speakers I am building could use 4 of my Emotiva 300 watt amps for the 4 12 inch drivers in my new subs. I can do this if I swap the 125 watt channels from the other Emotiva to the Denon, and I did so as I was wondering if for some reason the amps want to be connected to a load - although why this would be the case is a real mystery - or not. It still shut down, which really is not much of a surprise given the tenuous nature of this idea to begin with.
So I am asking if any other owners have experienced shutdowns and freezes. An example would be the other day when I went to adjust the volume and the whole unit completely rebooted. Another time it simply froze the OSD or leaves the Volume Display visible.
I would love to hear about this as I am likely to try a third unit and if that one fails I will switch to the only other unit that meets my needs (I require Sub EQ HT) which is the substantially more expensive Marantz (ironically the sister company to Denon) SR7008.
Please let me know if any of you have seen similar problems.
"But it's just a flesh wound!"