Well I finally had to give up hoping for a firmware fix or some other magic to resolve my Denon 3313-CI issues. I would really like my Denon to connect and STAY connected to my network. It is very frustrating when you invest this much money in a high end receiver to have it be so flaky with a simple wired network connection.
After 10 or so factory resets and wiring and unwiring the network connection, doing firmware updates, more factory or "network resets" which is a joke anyway... it does a full reset in the process and you have to set everything back up again... I got fed up and I unhooked my Denon and took it into the authorized warranty center here in Houston to hopefully get Denon to replace the faulty hardware that is causing the network issue... I believe it is the network card integrated into the main board.
Now Ive read on the web about other people having problems with the Denon and networking but I have to say I was shocked when I walked into the warranty repair shop to see TWO other audiophiles in there checking in their Denon's as well... you guessed it... network connection issues....
What is going on...and why isn't Denon being more forthright about admitting this problem and communicating with its customers??? It appears to be widespread.
Has anyone found a remedy to this... I do not want to hear about resets or anything... I'm talking hardware fix from warranty... what exactly is being replaced... and DOES it FIX the problem... ???
I really need a reliable system going into the holidays...
Any feedback from people that have BEEN where I am and have FIXED this would be appreciated...
I have been having similar networking issues with my 3313ci. I thought it might be temperature related but that doesn't seem to be the case. However, the problem is reoccurring more frequently of late and is most annoying. I haven't been able to get Denon to acknowledge that they have an issue in this area. Were you able to get your receiver repaired to your satisfaction?
I should add that I have since bought a simple network cable tester and have found some cables that I had made myself were misswired , definitely a device worth having.
Thanks for the input. However, it probably won't be a router issue as I use my Windows 2008 Server to supply DHCP to the network which I would categorize as enterprise class. About the only thing I haven't tried yet is to assign a static to the AVR just to see if the problem isn't an internal DHCP issue with the Denon. It will work fine for hours/days then suddenly stop working and loose the network connection. Since I use IP control for the AV system it is rather annoying to have the AVR stop responding to volume and on and off commands. A network reset will usually resolve the issue but when you do that the AVR looses all of it's Audyessy settings which is not in the least desirable. This is apparently an ongoing issue for Denon network interfaces as it seems the 10 model had issues in that regard as well. Hopefully someone knows if there is a permanent solution for this as I am reluctant to send my core AV component away for an extended period of time for a repair that may not resolve the problem.
Did you get your Denon 3313 from repair shop? Is the network problem solved and how?
Mine has the same problem. Sometimes I have to unplug it and wait several minutes and the network works again for couple of hours.
But now it seem that even "network reset doesn't work. The switch link LED doesn't lit anymore. I tried other cables/switches and no luck.
However, the switches are HP Procurve that works very well with a dozen other appliances. Also, the router is a Cisco and seem to work ok.
Only my Denon seem having the network interface dead...
|Denon Avr 3313ci Receiver|
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