I called Pioneer today to ask about the warranty. Learned a few things that others may like to know - of course confirm this applies in your case.
- ARA# - good for 60 days
- in cases like this, they add, in service center /repair time, to original warranty. So, XD = original warranty expiration date + "in shop time." In my case about 30-days.
- on this call, the rep offered to send me a shipping label, to cover the cost of return. I accepted of course.
- They will only offer a 90-day warranty on the replacement unit. I pressed on this and got nowhere.
Since this was all over the phone and I haven't had much luck getting details in writing, I sent a message ...
my current understanding is my ARA# is good for 60 days and that ...
1. I will be sent a FedEx shipping label, within the next few days, for the return of my unit, at no cost to me.
2. I will then box my unit and take to FedEx for shipment to Pioneer.
3. Once received by Pioneer, it will go through a review & approval process, taking about 7-business days.
4. Once approved, my replacement - a New, SC-72 Elite with 90-day warranty - will be shipped, at no cost to me.
5. There is a note in my case file to send me tracking numbers.
6. I receive the SC-72 and hope that it has no defect or if defective, it fails within the 90 day warranty.
7. I try to comfort myself with the thought, "what are the odds I get two defective receivers in a row."
If any of this is incorrect, please let me know ASAP.
I will try to avoid a rant but going through this, I now realize how unfair the warranty defect process is.
If it is true, that my problem stems from a defective power supply, then, some man or machine, pulled this power supply from the bin, stuck it in the receiver, that went to the retail outlet, that I ordered from, where some man or machine, stuck my shipping label on it and sent it off to me.
Because I drew-the-short-straw, I unknowingly had this ticking time-bomb in my home. For my good fortune, what do I get?
First, I get to setup and enjoy my new AVR, then, about 5-months in, BOOM!, the tuner dies. So I get to learn how to do a factory reset, play with my connections ... when I run out of options, I contact Pioneer Support. I am told to send the unit in for service.
So now I get to search for a service center - in my case there were two, about the same travel time (hassle) - so I try to find-out if one is better than the other. After selecting the service center, I get to disconnect and box my unit and drive it the 40-plus miles for repair. Round-trip about 3-hours - traffic of course.
Then I wait, about 10-days for repair, so I can again drive up and back, reconnect everything, run MCCAC (multiple times) re-enter my preferences ... and of course, enjoy my new AVR, for a few days, until, BOOM!
Repeat the above. BOOM! again. Repeat the above. BOOM! ... Again!
After all this, I now get to deal with "Customer Support," which starts off telling me, for a replacement, I will get a refurbished, lesser model, that does not meet my needs - and to get this gem, I must pay to send them my defective unit.
After some long, drawn-out, back-and-forth (about 3-weeks, so far) I get the best trade I believe I can get (the above
) - which now gives me the joy of waiting for a shipping label (better than me paying) followed by the disconnecting and boxing (which I'm getting pretty good at) and driving it off to FedEx (pretty close).
Then, the waiting, for review, for approval, for shipping -by my estimate about 3-4 weeks.
Followed by the un-boxing, connecting, setup, learning a new model (hopefully not too different) and of course, enjoying my new receiver.
For all this trouble, time and expense, I am offered, by Pioneer's good graces, a generous warranty of an entire 90-days on my replacement. Of course they can offer no assurance that my replacement will not come with a defect of its own.
Although, if I should have a problem, outside the 90-day warranty, the rep did suggest that I call and see if Pioneer will take pity on me.
On my defective unit, I have a 1-year extension of the manufacturers warranty through my credit card. I may or may not lose this with the replacement unit. Oh joy, I also get to call the credit card company to check on this!
The price for this wonderful experience, is exactly equal to, what many others paid, to get a non-defective unit.
But wait, if you add my time and expenses, I paid more! Hey, that does sound unfair, doesn't it?
Here's hope'n I get a good one this time!
Okay, so maybe, I got a little ranty.