Refurbished HK 3650 just arrived - problems - help needed - AVS Forum
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post #1 of 3 Old 01-16-2014, 09:01 PM - Thread Starter
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Just got my refurbished 3650. Hook it up HDMI to 70" Sharp, after ten minutes of picture, some rough sound, didn't even have time to really set up speakers, color goes to crap, reds and yellows are out of control. I hook the DTV direct to TV no problem, blue ray direct, no problem. Am I missing something. Any help is appreciated. Thanks

70" Sharp

Harman Kardon 3700

Klipsch Rb-51 II's

Klipsch Rc-52 II

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post #2 of 3 Old 01-16-2014, 09:57 PM
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You probably got one of the units that actually did have some problem. Someone may have taken it back to where they bought it from and reported it was malfunctioning. Places like BB will box it up and send it to HK with 'open box' or something like that. HK reboxes it making sure all the accessories are present and ships it out to the next customer as 'refurbished' - which in your case may not have even been looked at. I have been a long tome HK fan. Their products used to be second to none - now? Not so much. The profit on each unit is slim and getting slimmer - expect this to happen more often than in the past.

Give HK a call or email them and let them know you got a lemon. They should offer to send you a return shipping label. If not ask for one. Once they get the unit it'll take a few days for them to send the replacement.

When all else fails - RTFM!

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post #3 of 3 Old 01-16-2014, 10:06 PM - Thread Starter
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Thank you for your reply, This is a bummer, as I am replacing my 354 that dropped A/V and was looking forward to the new. Having a SB party and will have no Surround - lame. Hopefully Harmanaudio will not give me a hassle. Am I better off contacting HK direct or Harmanaudio ebay? It ran for ten minutes with good picture and then went nuts with color. Living the dream

70" Sharp

Harman Kardon 3700

Klipsch Rb-51 II's

Klipsch Rc-52 II

Klipsch SS-1's

PSW12

Love me some Dave Matthews Band, Dave and Tim, David Gray, or Ray Lamontagne
dmb12679 is offline  
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