Onkyo USA Support Information
Originally Posted by audio4life
Nice plaque, I wonder where mudcat is?
I haven't received mine yet, so I thought I'd double down, Onkyo has to take notice sooner or later. I'm now the proud new owner of a broken, yes BROKEN 906! This is my third Onkyo, and first broken one. The HDMI board is toast and I thought I'd just use its audio section with a small system in the basement.
But I must admit I got the bug. The bug to fix my Onkyo, I blame the famous thread here at AVS that illustrates how to fix an Onkyo board. I've already taken off the hood and I must say, its dead sexy under there! The toroidal transformer is massive and appears to be 30% larger than the laminated core tranny in my 876. My first order of parts came, I should be able to get this puppy running by the weekend. That is, if something else wasn't damage as well, wish me luck!
08/19/2014 Loss of Audio/Network Connection Customer Care Program
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand
receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo
is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element
within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.
Onkyo is truly stepping up to the plate!