Goodbye Onkyo! - Page 2 - AVS Forum
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post #31 of 72 Old 06-27-2014, 09:11 PM
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Originally Posted by Archaea View Post
Seven year old product dies after it's two year warranty expired five years ago......what was your expectation?

How could Onkyo have made it right in your eyes?
NORMAL PEOPLE (not the sheeple that populated this country in last 30 years) would require a product that lasts 30+ years, AS my old Curtis Mathes is doing and my speakers from the 70s.
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post #32 of 72 Old 06-28-2014, 06:44 AM
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Originally Posted by sat.there View Post
NORMAL PEOPLE (not the sheeple that populated this country in last 30 years) would require a product that lasts 30+ years, AS my old Curtis Mathes is doing and my speakers from the 70s.
I would say that "NORMAL PEOPLE" should have the right expectations
as many items today are actually less expensive then they were a few years ago...especially Asian branded electronics
I am amazed at how people gravitate towards the lesser expensive item( which Onkyo typically is within the same class) and have top end expectations

Warren
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post #33 of 72 Old 06-28-2014, 06:51 AM
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I've had similar overall excellent reliability in the Onkyos I've owned and installed in systems for clients. But I always ensure strong ventilation/cooling, usually active. They do have their quirks, but are manageable and an acceptable tradeoff for the many desirable features and performance, otherwise.


I must say that I'm extremely concerned about Onkyo abandoning Audyssey.
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post #34 of 72 Old 06-28-2014, 07:42 AM
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Originally Posted by sat.there View Post
NORMAL PEOPLE (not the sheeple that populated this country in last 30 years) would require a product that lasts 30+ years, AS my old Curtis Mathes is doing and my speakers from the 70s.
Well, here's a wake up call for you, electronics haven't lasted for decades for at least 3 decades. If you get 10 years out of a receiver without issues you should consider yourself fortunate. They simply don't make them to last anymore. We all wanted cheaper prices so manufacturing got moved offshore. We continue to want cheaper prices, so cheaper parts and such are used to get us our cheaper prices. What did you expect?
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post #35 of 72 Old 06-28-2014, 09:31 AM
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Originally Posted by audio4life View Post
Well, here's a wake up call for you, electronics haven't lasted for decades for at least 3 decades. If you get 10 years out of a receiver without issues you should consider yourself fortunate. They simply don't make them to last anymore. We all wanted cheaper prices so manufacturing got moved offshore. We continue to want cheaper prices, so cheaper parts and such are used to get us our cheaper prices. What did you expect?
In part, we want cheaper prices with respect to electronics/computers because it allows us to take advantage of rapid technological change.
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post #36 of 72 Old 06-28-2014, 03:51 PM
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Originally Posted by M Code View Post
Hmmm....
How many of the guys complaining.....
Failed to follow Onkyo's instructions to provide 6" of free-air clearance for the L/R sides and top cover....

Just my $0.05...
Mine was on the top of my rack. It has easily 6 feet of free space above and 2 feet on each side. Still failed.
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post #37 of 72 Old 06-28-2014, 04:34 PM
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And mine sits in a rack with 2 inches clearance. No issues after 5 1/2 years.
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post #38 of 72 Old 06-28-2014, 05:23 PM
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Things could get worse. Onkyo is in the process of buying Pioneer's A/V business which is about 3 times bigger than they are. I wouldn't get anywhere near either brand despite my being a Pioneer fan for many years. Yamaha next for me.

Wow...really? that would suck balls. guess it's Yamaha for me as well.

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post #39 of 72 Old 06-28-2014, 08:20 PM
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Wow...really? that would suck balls. guess it's Yamaha for me as well.

that data he posted was BS

even then...pioneer has been struggling financially for years in everything but their car audio business

The car audio business was "keeping the lights on"

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post #40 of 72 Old 06-28-2014, 08:51 PM
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Quote:
Originally Posted by M Code View Post
Hmmm....
How many of the guys complaining.....
Failed to follow Onkyo's instructions to provide 6" of free-air clearance for the L/R sides and top cover....

Just my $0.05...
My 709 sat on top of a piece of furniture, open to the world.

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post #41 of 72 Old 06-29-2014, 10:17 AM
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My 509 just failed, 3 years old. E-mail Jose at Onkyo customer service. He responded within hours and approved a one time out of warranty repair. It will be sent off tomorrow.

It appears Onkyo knows it has issues and they are addressing it.
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post #42 of 72 Old 06-29-2014, 10:58 AM
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Why is this a thread. Did your customer experience really trump those of the ones in the dedicated 805 thread? Are you just that special?

Do we not already have dedicated "I need to complain about Onkyo" threads as is?
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post #43 of 72 Old 07-06-2014, 04:51 PM
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Originally Posted by audio4life View Post
And mine sits in a rack with 2 inches clearance. No issues after 5 1/2 years.
Has Onkyo sent you a fanboy plaque?
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post #44 of 72 Old 07-06-2014, 07:14 PM
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I'm anal about having ventilation for my AV gear. I owned a very hot running HK 520 AVR for quite a few years keeping it cool with an 80mm fan. That same 520 is owned by my sister who still has that same fan cooling it when it's on.

When I bought a refurbished Onkyo PR SC885 5-6 years ago the first thing I did was install a 140mm fan that came on with the 885. I expected it to last a few years. It made it 31 days. Onkyo was helpful and paid shipping to return it for a swap. When I got it back I decided to sell it and buy a new Integra DHC 40.1 which comes with a 3 year warranty. Good thing too! The HDMI board and the radio tuner board both went south at 2 years & a month. After getting that fixed (I paid shipping to the repair facility) I sold it. In the meantime an Onkyo 506 I had bought new for a 5.1 bedroom setup that never got done (2.1 is better IMO) that I sold to a nephew had the HDMI board die about 6 months out of warranty. He asked me to see if Onkyo would fix it - they declined.

So now I've got a Yamaha RX-V3900 (it has its own fan) for HT and a Harman Kardon HK990 for 2 channel. They run in a hybrid setup - the HK990 is an amp for the front L/R speakers in HT mode. I have a pair of 140mm fans that sit flat on top of the HK990's pair of heat sink/vents that come on with a smart strip.

Even though I keep things cool sometimes some things just don't last. Bad luck? Maybe. To be fair I've owned 2 Onkyo stereo receivers over the past 10-12 years that worked great. One (an 8255) is still going strong with one of my nieces. She thrashes that poor thing daily and has been for 4-5 years now.

I'll consider Onkyo HT gear when they start making decent products again. For now they aren't reliable IMO.

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post #45 of 72 Old 07-06-2014, 08:28 PM
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Has Onkyo sent you a fanboy plaque?
Actually, no they haven't! I was hoping you could put a good word in for me?
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post #46 of 72 Old 07-07-2014, 08:36 AM
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I would honestly say quality on AVR's in general has really gone down in the past 5 years. Seems a avr last a few years and needs to be replaced because something failed. My old 3090 yamaha is still running strong and the Onkyo I bought after it bit the dust after a couple of years (HDMI issues). Heard about issues with the new Denon stuff also. They pack in a ton of features at the cost on all these new AVR's but quality from all these brands seems to be lacking. May just be my luck but I don't think I know a single AVR that has good build quality and good sound... Loss of Audussy is big to me. I have a integra 50.4 which has been great so far but I will not be buying another one without Audussy. I actually feel I will get better sound quality out of my current setup then the new 50.6. Really want Atmos but thinking I'm better off waiting with all the corners that seem to be getting cut...
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post #47 of 72 Old 07-07-2014, 11:49 AM
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Has Onkyo sent you a fanboy plaque?
Here's mine!
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post #48 of 72 Old 08-15-2014, 08:43 PM
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My Denon AVR-4310 HDMI died 3 three years after purchase. The NIC card died within 2 years. They all have issues. You never know which to buy until several years after release. Chill, enjoy and hope you bought a keeper. If you do not want bleeding edge buy a used one that is several years old that has a good history. Good luck with that.

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post #49 of 72 Old 08-15-2014, 09:22 PM
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Originally Posted by lexiconthx View Post
I would honestly say quality on AVR's in general has really gone down in the past 5 years. Seems a avr last a few years and needs to be replaced because something failed. My old 3090 yamaha is still running strong and the Onkyo I bought after it bit the dust after a couple of years (HDMI issues). Heard about issues with the new Denon stuff also. They pack in a ton of features at the cost on all these new AVR's but quality from all these brands seems to be lacking. May just be my luck but I don't think I know a single AVR that has good build quality and good sound... Loss of Audussy is big to me. I have a integra 50.4 which has been great so far but I will not be buying another one without Audussy. I actually feel I will get better sound quality out of my current setup then the new 50.6. Really want Atmos but thinking I'm better off waiting with all the corners that seem to be getting cut...
I think it's because they are more and more complicated. I have a very old (90's) Yamaha TOTL (or next to it) receiver. Strictly analog. Even the subwoofer out is a series of four cables to connect. Fricken thing still works like a US made stop watch (much better than Swiss) from the turn of the century. God I wish it would die so I could throw it out.

My 905 was bad pretty much right out of the box. When switching HDMI outputs I'd lose the picture, at first it only happened maybe once a day. After about 6 weeks it was happening every time I made a switch (say from Xbox to satellite or DVD). Only way to fix it was to power off the unit, wait about 5 minutes then power it on. So I took it in, got it repaired, then it sat in a box for about 2 years, then I hooked into my main system and took out my HK AVR 520 (which is still going strong - no fan on it either) and it's been there for about a year and a half now. No problems so the repair worked.

However, when it's time to upgrade it - I'll probably go NAD - seems like they keep their receivers pretty simple. If not NAD, I'll go Marantz. My NAD C375BEE is one really nice integrated though - so that's why I may go with them. Though my Onk works now - I would never buy another one.

Oh, my Yamaha RX-V3500 - volume on the unit itself is dead. I have to use the remote (which I do anyway 99.9% of the time). But really, a TOTL receiver and it has that issue? So yeah, I agree - modern AVR's seem to be poorly made no matter who the vendor is.

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post #50 of 72 Old 08-19-2014, 06:37 PM
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Here's mine!
Nice plaque, I wonder where mudcat is? I haven't received mine yet, so I thought I'd double down, Onkyo has to take notice sooner or later. I'm now the proud new owner of a broken, yes BROKEN 906! This is my third Onkyo, and first broken one. The HDMI board is toast and I thought I'd just use its audio section with a small system in the basement.

But I must admit I got the bug. The bug to fix my Onkyo, I blame the famous thread here at AVS that illustrates how to fix an Onkyo board. I've already taken off the hood and I must say, its dead sexy under there! The toroidal transformer is massive and appears to be 30% larger than the laminated core tranny in my 876. My first order of parts came, I should be able to get this puppy running by the weekend. That is, if something else wasn't damage as well, wish me luck!
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post #51 of 72 Old 08-20-2014, 04:00 AM
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My other plaques.

It's awesome to read how you are fixing your Receiver.
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post #52 of 72 Old 08-20-2014, 04:38 AM
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Originally Posted by audio4life View Post
Nice plaque, I wonder where mudcat is? I haven't received mine yet, so I thought I'd double down, Onkyo has to take notice sooner or later. I'm now the proud new owner of a broken, yes BROKEN 906! This is my third Onkyo, and first broken one. The HDMI board is toast and I thought I'd just use its audio section with a small system in the basement.

But I must admit I got the bug. The bug to fix my Onkyo, I blame the famous thread here at AVS that illustrates how to fix an Onkyo board. I've already taken off the hood and I must say, its dead sexy under there! The toroidal transformer is massive and appears to be 30% larger than the laminated core tranny in my 876. My first order of parts came, I should be able to get this puppy running by the weekend. That is, if something else wasn't damage as well, wish me luck!
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post #53 of 72 Old 08-20-2014, 09:32 AM
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My other plaques.

It's awesome to read how you are fixing your Receiver.
How do I get cool plaques like that? ...

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post #54 of 72 Old 08-20-2014, 09:48 AM
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How do I get cool plaques like that? ...
I am pretty sure that you have to tell all the good about a product and nothing bad.

The Onkyo plaque should be on the wall of shame.
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post #55 of 72 Old 08-20-2014, 10:49 AM
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How do I get cool plaques like that? ...
A friend on eBay makes them.

http://www.ebay.com/itm/Personalized...item2a41f56c59

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post #56 of 72 Old 08-20-2014, 10:53 AM
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I am pretty sure that you have to tell all the good about a product and nothing bad.

The Onkyo plaque should be on the wall of shame.

Actually I had them made. The company does not give them to you. I also have been critical of components from each of them. I am running a Marantz 7009 directly up against an Onkyo 3030. And don't think for a second Onkyo won't take a hit or two from me opting out of Audyssey. Just saying...
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post #57 of 72 Old 08-20-2014, 11:01 AM
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Onkyo is now acknowlege failed units and repairing these units

Quote:
Originally Posted by audio4life View Post
Nice plaque, I wonder where mudcat is? I haven't received mine yet, so I thought I'd double down, Onkyo has to take notice sooner or later. I'm now the proud new owner of a broken, yes BROKEN 906! This is my third Onkyo, and first broken one. The HDMI board is toast and I thought I'd just use its audio section with a small system in the basement.

But I must admit I got the bug. The bug to fix my Onkyo, I blame the famous thread here at AVS that illustrates how to fix an Onkyo board. I've already taken off the hood and I must say, its dead sexy under there! The toroidal transformer is massive and appears to be 30% larger than the laminated core tranny in my 876. My first order of parts came, I should be able to get this puppy running by the weekend. That is, if something else wasn't damage as well, wish me luck!
Onkyo USA Support Information


08/19/2014 Loss of Audio/Network Connection Customer Care Program


As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.

Onkyo is truly stepping up to the plate!
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post #58 of 72 Old 08-20-2014, 11:48 AM
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My advice:
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post #59 of 72 Old 08-20-2014, 12:16 PM
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Quote:
Originally Posted by dgater View Post
Onkyo USA Support Information


08/19/2014 Loss of Audio/Network Connection Customer Care Program


As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.
To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you
As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.
Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.
To determine if your receiver is eligible under this Customer Care Program please click here
Loss of Audio/Network Connection Customer Care Program for US and Canada customers
We thank you for your loyalty!
Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.

Onkyo is truly stepping up to the plate!
Wow, that's unprecedented, and adding several years of warranty! In my case, however, since I'm not the original owner of the 906 and I have no receipt, I'm pretty sure I don't qualify. Also, no box for shipping this 54 lb beast. But that's okay, I got it for free. And my 876, which would qualify, has been flawless. I actually have it running again without an external amp. Pretty nice stuff.
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post #60 of 72 Old 08-20-2014, 12:26 PM
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I agree with the above. ALL OF IT. Especially what MCODE and Bill Mac stated.

There are strong points being made from both sides of the fence, albeit mostly anecdotal.

Onkyo has had two big problems, HDMI boards (without which they would otherwise be considered very reliable) and separately, how they handled the HDMI problem.

Once a thread gets started about a product shortcoming, it's visibility attracts others that otherwise might not have responded. I'm guessing half the complaints are just because they saw the threads. That's not to minimize the size of the HDMI board problem.

Considering how poorly Onkyo handled the problem at first, I'm surprised how they have recently stepped up to the plate. I hope for their sake it's not too late. I'm not a manufacturer hater. I hope they all do well. It's in my best interests.

Dgater's post about Onkyo's fixit program indicates good intentions and maybe should illicit "maybe I'll give 'em a second chance".

My anecdotal evidence about my two older units is they both run very hot. When the Integra DTC 9.8 started showing HDMI problems, I had already been thinking about upgrading. I took temp readings. It was running above 140f. But it was the owner as MCODE suggested it often is. It's now in a second room running cooler and showing no signs like in it's previous tight quarters.

Everything about it's much less expensive replacement, Onkyo TX-NR929, is BETTER! Oh, and it runs around 105 to 109 degrees. So they fixed the hot running HDMI boards without much fanfare. I think they should have stepped up to the plate and said we screwed up and here is the fix going forward.

But with the board fix in, I like many others are much more concerned about dropping Audyssey MultiEQ XT32 for AccuSTUFF.
It at least belongs on the upper end units where they can charge extra for more processing capabilities and bigger power supplies. It seems like a rush to market. Maybe including more than Atmos might require a clean sheet of paper and a return to XT32 or it's equivalent or better.

I'm thinking I'll be ready for a TX-NR949!!!!!
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