Join Date: Jul 2013
Location: San Francisco Bay Area
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I wanted to chime in on this thread, if only to relay my recent (past 1-2 years) experiences with Denon, Yamaha and Onkyo.
I do A/V installs as part of my business and had been a long time Onkyo fan. That all changed in the last couple years. Their QC has really dropped - over 50% of the TX-NR series units that I purchased in the last 2 years have had one problem or another, many of them the HDMI issue, but several also had problems with the Zone 2 outputs.
Onkyo customer support was awful - difficult to get ahold of and not very helpful. On another forum I and 2 others described a problem with the Zone 2 output - I supplied unequivocal evidence that it was an issue with the Onkyo, not some other device in the system. The Onkyo reps response was something along the lines of 'are you sure' and 'I've never heard of that before'. The essentially just left the thread.
So - I gave up on Onkyo and don't recommend them any longer.
Yamaha, on the other hand - customer support was excellent, timely and on point. Super knowledgeable and cool guys to talk to.
Denon was much the same, though I've only had to call them once. With their latest series (AVR-X...) they really upped the game and offered more features than the Onkyo's at comparable pricing. I especially liked the variable Zone output volume control, something that was lacking on the Onkyo's.
Hopefully my experience will be useful to others. I think you made the right choice in going with the Denon!