Onkyo acknowledges failed units and extending warrranties until 2018 - Page 2 - AVS | Home Theater Discussions And Reviews
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post #31 of 1472 Old 08-22-2014, 02:08 PM
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Quote:
Originally Posted by cablebandit3 View Post
my 3010 is repaired and waiting for them to send it back


Status Modification Complete, Pending Return Shipment

You sent this in before this press release, correct? There's no way you shipped it in and got it repaired in the last few days. They issued the press release on Tuesday this week, so your repair can't have anything to do with this program.

Was it still under warranty?
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post #32 of 1472 Old 08-22-2014, 02:27 PM
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To those who have taken Onkyo up on this:
Do we need proof of purchase when filling out the online form? I am not getting past the first page because I don't know of a valid serial number to enter.
I ask because I sold my fully functional NR1007 last year, and I would like to contact the buyer with the info about this extended warranty should he now be experiencing any problems.

I also sold a working NR5007 and a repaired NR5007 for a fraction of their worth just to be rid of them!
My NR5010, NR3010 and NR717 all work perfectly though.
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post #33 of 1472 Old 08-22-2014, 03:52 PM
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Quote:
Originally Posted by zeus33 View Post
You sent this in before this press release, correct? There's no way you shipped it in and got it repaired in the last few days. They issued the press release on Tuesday this week, so your repair can't have anything to do with this program.

Was it still under warranty?
There are a handful of people here who continue to ignore the fact that Onkyo has been making these repairs on devices out of warranty for about a year (maybe longer). Was it a formal program/recall? No. But, if you asked them, they fixed it, as they did mine back in April of this year on a TX-NR809 that is 3 years old w/o an extended warranty.

Redacted - my apologies.

Last edited by JustaSheep; 08-22-2014 at 04:15 PM.
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post #34 of 1472 Old 08-22-2014, 04:02 PM
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Quote:
Originally Posted by fitbrit View Post
To those who have taken Onkyo up on this:
Do we need proof of purchase when filling out the online form? I am not getting past the first page because I don't know of a valid serial number to enter.
I ask because I sold my fully functional NR1007 last year, and I would like to contact the buyer with the info about this extended warranty should he now be experiencing any problems.

I also sold a working NR5007 and a repaired NR5007 for a fraction of their worth just to be rid of them!
My NR5010, NR3010 and NR717 all work perfectly though.
I did provide a receipt but my email to them doesn't indicate they asked for it. They probably did ask for it, though, on the Onkyo forum where I first made contact with them. Mine was taken care of outside the scope of this program, though, so the rules may have changed.
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post #35 of 1472 Old 08-22-2014, 04:15 PM
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Quote:
Originally Posted by JustaSheep View Post
There are a handful of people here who continue to ignore the fact that Onkyo has been making these repairs on devices out of warranty for about a year (maybe longer). Was it a formal program/recall? No. But, if you asked them, they fixed it, as they did mine back in April of this year on a TX-NR809 that is 3 years old w/o an extended warranty.

Should they have done it sooner? Yep. Should they cover shipping? Probably. Would that have made you happy? I'm beginning to doubt it.

Whoa, easy there.....I'm not an Onkyo basher, quite the contrary, I WANT them to help people and cover repairs and I have heard of multiple times that they have covered repairs out of warranty. I just wanted clarification of if yours was due to this program. You listing it in this thread kind of implies that and it's not true. I'm glad that they fixed it for you, but we are trying to get an assessment of repairs that they do under this program and figure out what is and isn't covered by it. Your repair was not. Some people are putting their info in on the site and it says they are eligible (ironically, they don't have issues and were just checking out of curiosity) and some people with problems put their serial in and it tells them it doesn't apply to their model. As I mentioned earlier, I think this is a "save face" program that won't really end up doing much to resolve HDMI board issues due to the fine print.

You obviously have some predetermined idea of my position with Onkyo and I'm telling you that you are flat wrong. I have used Onkyo receivers for two decades and recommended them to friends and family. Unfortunately, with this whole HDMI board issue and now them dropping Audyssey, I can't recommend them anymore. That doesn't mean that I don't want customers to be able to get their receivers repaired though. Just for clarification, I do dislike AccuEQ very much, but that is AccuEQ, not Onkyo. Judging by your response, I'm assuming you are basing your assumptions off posts I have made regarding AccuEQ. It is quite unfortunate that Onkyo chose that route.

Also, I own an 818, 805, an ancient TX-SV717Pro and one of their stereo receivers (can't remember the model as it's a garage system), so obviously I don't hate Onkyo.
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post #36 of 1472 Old 08-22-2014, 04:31 PM
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[QUOTE=fitbrit;26797537]To those who have taken Onkyo up on this:
Do we need proof of purchase when filling out the online form? I am not getting past the first page because I don't know of a valid serial number to enter.
QUOTE]


I have a PR-SC5508 that has the network problem. I filled out the form last night and all that was required was a model number and serial number for the repair. They are supposed to send me packing materials for the return to a repair facility.


I also looked at the swap option. They were offering $200+ dollars rebate on a new unit which required a receipt to claim. I chose the repair.


Good luck


Bob
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post #37 of 1472 Old 08-22-2014, 04:41 PM
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Quote:
Originally Posted by zeus33 View Post
Whoa, easy there.....I'm not an Onkyo basher, quite the contrary, I WANT them to help people and cover repairs and I have heard of multiple times that they have covered repairs out of warranty. I just wanted clarification of if yours was due to this program. You listing it in this thread kind of implies that and it's not true. I'm glad that they fixed it for you, but we are trying to get an assessment of repairs that they do under this program and figure out what is and isn't covered by it. Your repair was not.
I believe I listed the date (April) which puts it outside the scope of this program, but it IS the same repair.

Quote:
Originally Posted by zeus33 View Post
As I mentioned earlier, I think this is a "save face" program that won't really end up doing much to resolve HDMI board issues due to the fine print.
If this is true, why did they fix mine and others prior to the program? I made one single post on their forum requesting assistance and one email later I had approval for the repair. If you search their forum, you will find many cases where they outlined the steps to get this rectified prior to the formal program.

Quote:
Originally Posted by zeus33 View Post
You obviously have some predetermined idea of my position with Onkyo and I'm telling you that you are flat wrong. I have used Onkyo receivers for two decades and recommended them to friends and family. Unfortunately, with this whole HDMI board issue and now them dropping Audyssey, I can't recommend them anymore. That doesn't mean that I don't want customers to be able to get their receivers repaired though.
As stated in PM, my apologies and we are in agreement. I would not recommend them either, but I am pleased they took care of the problem for me.
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post #38 of 1472 Old 08-22-2014, 04:50 PM
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I experienced this issue last weekend with my HT-RC360 (purchased Nov 2011). No audio, Network and Firmware upgrade options on menu greyed out.

Called Onkyo support and followed the online directions to determine that my unit qualified for the repair. Now waiting for them to send me a shipping box.

I've had generally positive experiences with Onkyo, still have an Integra TX-870 which is built like a tank. I am glad they're owning up to this defect and are providing out of warranty repair. That said, I'd be hesitant to buy a new Onkyo HT receiver unless I were confident that the HDMI board issues were behind them.

Will update as this process progresses.
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post #39 of 1472 Old 08-22-2014, 06:49 PM
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Originally Posted by Jon S View Post
Well, i just entered the s/n of my TX-NR905 which has no audio... I get an error, invalid serial number....
that may be too old to quality for the program....?

A few years ago...they actually replaced my 905 with a 5009....after a few different issues

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post #40 of 1472 Old 08-22-2014, 06:54 PM
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Quote:
Originally Posted by zeus33 View Post
You sent this in before this press release, correct? There's no way you shipped it in and got it repaired in the last few days. They issued the press release on Tuesday this week, so your repair can't have anything to do with this program.

Was it still under warranty?
I would say a 3010 would likely be under warranty


Warren

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post #41 of 1472 Old 08-22-2014, 07:00 PM
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Originally Posted by MichaelJHuman View Post
I would not buy Onkyo having been a regular here for a long time and having read so many complaints. But even Yamaha fails, I have a dead RX-A8xx here that won't stay turned on, and that thing wasn't too old when it failed.
true

my HDMI board went south of the Yamaha Z7 I owned some years ago

It was fixed under warranty...and I sold it sometime later( for more than I originally paid for it) and bought an A3000


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post #42 of 1472 Old 08-22-2014, 09:22 PM
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Quote:
Originally Posted by Wdawg1000 View Post
Quote:
Originally Posted by fitbrit View Post
To those who have taken Onkyo up on this:
Do we need proof of purchase when filling out the online form? I am not getting past the first page because I don't know of a valid serial number to enter.

I have a PR-SC5508 that has the network problem. I filled out the form last night and all that was required was a model number and serial number for the repair. They are supposed to send me packing materials for the return to a repair facility.


I also looked at the swap option. They were offering $200+ dollars rebate on a new unit which required a receipt to claim. I chose the repair.


Good luck


Bob
Thanks very much, Bob!
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post #43 of 1472 Old 08-23-2014, 03:35 AM
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Quote:
Originally Posted by zeus33 View Post
You sent this in before this press release, correct? There's no way you shipped it in and got it repaired in the last few days. They issued the press release on Tuesday this week, so your repair can't have anything to do with this program.

Was it still under warranty?
Yeah I just emailed Joe Torres like several have mentioned about my hdmi going out and he immediately offered a 1 time out of warranty repair. He sent me a shipping box with prepaid shipping label and insisted it be sent to Onkyo instead of authorized repair center. I found that part unusual as I have had to pay for shipping on previous warrantied repairs
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post #44 of 1472 Old 08-23-2014, 05:35 AM
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Looks like Onkyo is finally stepping up to the plate after all these years

Wonder why the change...
a little too much bad press, perhaps
Their HDMI board story is all over every A/V board and dealers speak the same way


Warren

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post #45 of 1472 Old 08-23-2014, 06:25 AM
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Wow, I just stumbled into this thread.

I think AccuEQ needs support, and that's one way of doing business...
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post #46 of 1472 Old 08-23-2014, 06:34 AM
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I ran my serial number through the system just to check it out and it says I am eligible for a free fix. I do not have ANY problems at all, but it is nice to know I have an extended warranty just in case something does come up. KUDOS to Onkyo!
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post #47 of 1472 Old 08-23-2014, 08:04 AM
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I ran my serial number through the system just to check it out and it says I am eligible for a free fix. I do not have ANY problems at all, but it is nice to know I have an extended warranty just in case something does come up. KUDOS to Onkyo!
Having a piece of mind go's along way with me !! I don't have any issues with my 809 to date !!
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post #48 of 1472 Old 08-24-2014, 01:02 PM
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Quote:
Originally Posted by turnne1 View Post
Looks like Onkyo is finally stepping up to the plate after all these years

Wonder why the change...
a little too much bad press, perhaps
Their HDMI board story is all over every A/V board and dealers speak the same way


Warren

Sent in my 809 three weeks ago to have this very issue (No sound, network, front panel speaker display) repaired out of warranty. I got my 809 back from Onkyo the day this release was issued.

I'm gonna assume it was my 809 that finally sent them over the edge.

You're welcome, everybody.
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post #49 of 1472 Old 08-24-2014, 01:23 PM
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Originally Posted by cablebandit3 View Post
Yeah I just emailed Joe Torres like several have mentioned about my hdmi going out and he immediately offered a 1 time out of warranty repair. He sent me a shipping box with prepaid shipping label and insisted it be sent to Onkyo instead of authorized repair center. I found that part unusual as I have had to pay for shipping on previous warrantied repairs
Problem is: like my avr-it's 55 lbs! Took a bit to get it here-(bought used) if she goes south, I would rather take to auth. center that's close to home-way cheaper.
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post #50 of 1472 Old 08-24-2014, 05:27 PM
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Quote:
Originally Posted by NorthSky View Post
Wow, I just stumbled into this thread.

I think AccuEQ needs support, and that's one way of doing business...
all these failed units from year after year....

not sure it makes any difference what RC system they used if the unit doesn't work

there has to be a reason that thread after model thread talk about the same failure since 2007

...and then there are 3-4 dedicated Onkyo/Integra unit failure threads as well

yes....I think they were somewhat forced to do this

reputation was going down and down and down.......


Warren

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Rm 2 LG 47LE8500 Denon 4520 Celestion 305 speaker system
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post #51 of 1472 Old 08-24-2014, 05:41 PM
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Haven't posted here in years, but my 709 just crapped out this weekend. Audio went out. After a few power cycles, the audio came back, but now my network/firmware upgrade is grayed out and my network control is borked, even though it's still on the network and pinging on the correct IP, the control port is non-responsive.

My serial number is approved for the repair and they offered me $150 trade in, or free repair. I commend them for (finally) stepping up and fixing this issue. My last Onkyo receiver died from an HDMI board failure and was out of warranty. I opted for a new receiver at the time.

THIS time however, having been out of the game for a few years while blissfully enjoying my setup, I decided to take a look at their new offerings and consider the trade-up. It would appear they no longer offer full pre-outs on anything below the 838 model! That sucker is currently going for a grand. To trade in for an equivalent model, I'd be out $850 with their "trade-in" program. The 7 series was always the sweet spot for those of us semi-budget conscious who needed a receiver with ample HDMI inputs and a full set of pre-outs for the ~$600 mark.

I'm going for the free repair option and will wait for the sweet looking 838 to decline in price, as they always do, around Christmas or after the new year.
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post #52 of 1472 Old 08-24-2014, 07:55 PM
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I have a PR-SC5509 that was purchased in the fall of 2013. I wonder if it would be covered?

I use dual 120mm fans over it in an open rack just to be safe.
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post #53 of 1472 Old 08-24-2014, 11:17 PM
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Quote:
Originally Posted by turnne1 View Post
all these failed units from year after year....

not sure it makes any difference what RC system they used if the unit doesn't work

there has to be a reason that thread after model thread talk about the same failure since 2007

...and then there are 3-4 dedicated Onkyo/Integra unit failure threads as well

yes....I think they were somewhat forced to do this

reputation was going down and down and down.......


Warren
Warren, Onkyo is in a hole (financial hole) and with AccuEQ on top of that (bad EQ system), they need to do anything possible @ this point to survive. But it's too late I think; they'll get even deeper in their hole.
If they don't sell they'll need to regroup and completely restructure themselves by hiring a quality control team with a new customer service team. ...Failing to do that they'll be going into oblivion for a number of years till some renewed magic powder (aspirin) resurface.

I might be wrong in my thinking; but that's what I can read.

Quote:
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I have a PR-SC5509 that was purchased in the fall of 2013. I wonder if it would be covered?

I use dual 120mm fans over it in an open rack just to be safe.
Your 5509 is still operating properly? ...Or are you experiencing audio dropouts as well?

* Putting two fans atop is a good idea; Onkyo should have mentioned that in their manual.
{I use only one myself, and six inches or so of free space above, and so far so good, and I never used the video processing, ever. ...No CEC control either. ...And no on-screen display, ever. ...And the lowest front panel dimming level.} ...All those things should be more emphasized in their manuals, because any one of them can cause issues. And their own internal fans are not properly adjusted @ the right temperature level; to turn on before extremely hot.

Good lock Onkyo in 2015 and beyond.
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post #54 of 1472 Old 08-25-2014, 03:36 AM
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Quote:
Originally Posted by NorthSky View Post
Warren, Onkyo is in a hole (financial hole) and with AccuEQ on top of that (bad EQ system), they need to do anything possible @ this point to survive. But it's too late I think; they'll get even deeper in their hole.
If they don't sell they'll need to regroup and completely restructure themselves by hiring a quality control team with a new customer service team. ...Failing to do that they'll be going into oblivion for a number of years till some renewed magic powder (aspirin) resurface.

I might be wrong in my thinking; but that's what I can read.



Your 5509 is still operating properly? ...Or are you experiencing audio dropouts as well?

* Putting two fans atop is a good idea; Onkyo should have mentioned that in their manual.
{I use only one myself, and six inches or so of free space above, and so far so good, and I never used the video processing, ever. ...No CEC control either. ...And no on-screen display, ever. ...And the lowest front panel dimming level.} ...All those things should be more emphasized in their manuals, because any one of them can cause issues. And their own internal fans are not properly adjusted @ the right temperature level; to turn on before extremely hot.

Good lock Onkyo in 2015 and beyond.
I wasnt aware of their financial situation


IMO
However...they can make a lower priced unit than their competitors with an " equivalent" feature set....and "IF" it is reliable then it will sell

Their volume of units sold probably were lower end units without Audessey XT32 anyway....so that is somewhat of a moot point

Warranty claims and "bad" word of mouth , from every A/V forum on their web has had to have impacted them

In regard to the fans and other settings to help prolong their unit's life;...you can read threads since 2007 where people have done just that and still had failure

Some owners have been just fine.
I myself...having owned about 8 units in the past 7 years have had several warranty claims and 2 units that were completely replaced

So...failure was real and widespread


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post #55 of 1472 Old 08-25-2014, 04:18 AM
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No kiddin' eh? I thought it was just me. Well, as soon as I get home, I'll be checking my serial number. Thx for the heads up. Its funny how my search criteria on anything audio/visual brings me straight here...

No Bling
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post #56 of 1472 Old 08-25-2014, 08:20 AM
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Originally Posted by NorthSky View Post
Warren, Onkyo is in a hole (financial hole) and with AccuEQ on top of that (bad EQ system), they need to do anything possible @ this point to survive. But it's too late I think; they'll get even deeper in their hole.
If they don't sell they'll need to regroup and completely restructure themselves by hiring a quality control team with a new customer service team. ...Failing to do that they'll be going into oblivion for a number of years till some renewed magic powder (aspirin) resurface.

I might be wrong in my thinking; but that's what I can read.
I hear you northsky, but I wonder if they are in such bad shape. Buying a stake in Pioneer, offering this new warranty program and investing in Atmos technology, those are moves that are not something a financially strapped corporation can do. I agree they've had some bad years, but as I mentioned in another post, I think they wouldn't do all these things just to embrace a sucky EQ system. I think they will make some kind of change there a year or two down the road or else all these other moves are somewhat wasted. I could certainly be wrong, however.

What's your experience been, have you owned any Onkyos, anything break down on you? I bought 2 units over the years, and neither has had a hint of trouble. Mind you, the first one was a TX SR504 about a year before my 876 came along. I finally sold the 504 but the 876 is almost 6 years old, and I've had a small fan over the HDMI board for at least 5 of those years. Actually I was given a 906 just recently that had no HDMI functions and I fixed it using the thread on this forum.
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post #57 of 1472 Old 08-25-2014, 10:59 PM
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Oh yes, I had a bunch of Onkyo receivers in the past. ...No major issues because I just knew what to do (I read AVS Forums for many many years). But my personal situation is not @ all representative of the overall picture. And it is that overall picture that you have to take a look @. I never rely on myself to make a fair assessment of the world we live in; I use common sense by contacting the most people I can, and from all over the world; not just here in my own continent, and country and town and neighborhood and home.
...So, several direct contacts (audio/video forums), readings (WWW - World Wide Web), and assessing it all together (averaging).

Onkyo has been losing money from the last few years; 2012 being their worst. ...In millions ($$$ $$$ $$$) + of dollars (Japanese dollars - Yens).

They are financially related with Gibson (guitars, and guitar picks) now. ...Investment wise.

Last edited by NorthSky; 08-25-2014 at 11:08 PM. Reason: Typo (Gibson - no "s" @ the end)
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post #58 of 1472 Old 08-26-2014, 06:50 AM
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What are your actual sources for the assertion that Onkyo is in a financial hole right now?

Everything I can find indicates 2014 to be a very good year for them historically. and that 2009 was their roughest year in the last decade.


While it doesn't compare to the huge surge they had for 2005, to say they are in "in a hole" seems to be a tad hyperbolic to say the least. Of course asserting they are in a hole is one thing, asserting it's because of perceived bad word of mouth on some internet forums is something else. Assertions presented without evidence can be rejected without evidence.


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post #59 of 1472 Old 08-26-2014, 08:02 AM
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It's truly bizarre that my TX-NR708 had worked perfectly until the day this thread was created. I didn't even know about the HDMI problem until I searched for it.

I might have gone for an upgrade if they offered more than $125 for it, what a joke.
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post #60 of 1472 Old 08-26-2014, 08:14 AM
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Cool

Quote:
Originally Posted by ImpliedConsent View Post
No kiddin' eh? I thought it was just me. Well, as soon as I get home, I'll be checking my serial number. Thx for the heads up. Its funny how my search criteria on anything audio/visual brings me straight here...
Nope, my TX-NR509 (circa 2011, HDMI v1.4a was not available in 2007) not eligible. Guess I'll be searching for another brand receiver. Any suggestion for a mid-range receiver?

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