Originally Posted by JustaSheep
There are a handful of people here who continue to ignore the fact that Onkyo has been making these repairs on devices out of warranty for about a year (maybe longer). Was it a formal program/recall? No. But, if you asked them, they fixed it, as they did mine back in April of this year on a TX-NR809 that is 3 years old w/o an extended warranty.
Should they have done it sooner? Yep. Should they cover shipping? Probably. Would that have made you happy? I'm beginning to doubt it.
Whoa, easy there.....I'm not an Onkyo basher, quite the contrary, I WANT them to help people and cover repairs and I have heard of multiple times that they have covered repairs out of warranty. I just wanted clarification of if yours was due to this program. You listing it in this thread kind of implies that and it's not true. I'm glad that they fixed it for you, but we are trying to get an assessment of repairs that they do under this program and figure out what is and isn't covered by it. Your repair was not. Some people are putting their info in on the site and it says they are eligible (ironically, they don't have issues and were just checking out of curiosity) and some people with problems put their serial in and it tells them it doesn't apply to their model. As I mentioned earlier, I think this is a "save face" program that won't really end up doing much to resolve HDMI board issues due to the fine print.
You obviously have some predetermined idea of my position with Onkyo and I'm telling you that you are flat wrong. I have used Onkyo receivers for two decades and recommended them to friends and family. Unfortunately, with this whole HDMI board issue and now them dropping Audyssey, I can't recommend them anymore. That doesn't mean that I don't want customers to be able to get their receivers repaired though. Just for clarification, I do dislike AccuEQ very much, but that is AccuEQ, not Onkyo. Judging by your response, I'm assuming you are basing your assumptions off posts I have made regarding AccuEQ. It is quite unfortunate that Onkyo chose that route.
Also, I own an 818, 805, an ancient TX-SV717Pro and one of their stereo receivers (can't remember the model as it's a garage system), so obviously I don't hate Onkyo.