I have owned (and still do) Emotiva products in the past and for the most part have had excellent response from them.
However, I am in the market for 7 channels of amp and (at least prior to my attempt to get a question answered), it would be an XPR-2 and an XPR-5. That's over $3000 worth of products.
I have called and left a message and emailed them (to the sales email address), several days ago and still NO response. As in ZERO. If that is how they respond when someone wants to spend money, how is their response if I call with a problem??
Are they in trouble? Going out of business? Did they have a layoff?
I can only assume based upon this no response, that they must not want my money!!
I refuse to keep calling or emailing. I have tried to contact them twice with no response.
By reading the reviews, sometimes I get the feeling like Emotiva is selling us discount pre/pro, and they are able to give us discount by going REAL thin on customer support. I am not trying to make excuse for them, it just a plausible explanation.
OR you had the audacity to ask them, "if your product is better than your competitor, how come...." ^)
I have both the XPR 5 and XPR 2. I asked this same question, and its recommended that you use a dedicated circuit for each amp. So my current set up has 2 20AMP outlets, and then a separate normal 15AMP outlet for my power conditioner.
I have the Emotiva XPA-2 Gen2 and the XPA-3 Gen 2 running in my system and both are plugged in to a dedicated 20 amp circuit. My SVS PC-13 Ultra and the rest of my system are on a separate 20 amp circuit. Over one year and no issues and I have pushed it hard.
I am sure that is an anomaly as i am in the same boat trying to decide on which amp and they called me back and other times i was able to get someone on The phone. Infact today i called after their normal hours and chad answered and talked to me for 15 mins. So i am sure its not an issue which is comon. Hope this helps
My first time calling them on the phone for a sales question; i spent 20 mins talking with someone without spending anything and he was EXTREMELY helpful and informative. Your experience could honestly just be a fluke.
I would say that you should try calling them. I made a mistake on a shipping address recently and they called me and emailed me and when I called back I talked to Cathy Laufman and she got everything sorted out. I bought an extra microphone and they misquoted me , in my favor and I talked to Big Dan and he honored the misquoted price so I would say this is an anomaly for sure. I have always had great service and luckily the phone is answered every time. I could go on but you get the point and no I am not a fan boy just a happy customer. As to your other question, I have an XPA3 and XPA 5 plus my XMC-1 and all my other stuff on a 20amp breaker ,in an old house and have yet to trip the breaker. With efficient speakers you will never come close to using all that power.
I first emailed them from the website. When I got no response, I called them. Left a message since no one answered the phone. Still no response. I have no doubt that if I keep trying to call that eventually someone will talk to me. That's not the point.
The point is if they are this difficult to contact when I want to give them my money, what happens when I have an issue?
I'll wait through today and if I don't hear from someone, I will buy the d-sonic amps.
FWIWFM, aside from spotty customer service, the question is unanswerable without more information. Like, how many watts are output from each channel when "driving hard"? That is a generic problem. One thing you could do is to look at an SPL calculator, guesstimate the max power into your speakers in your room, then multiply by say 2 (a guess at efficiency after adding losses in driver, output, and power supply) to see if the line draw exceeds the breaker's rating (e.g. ~20 A * 120 V = 2400 W). If you reach Emotiva they may be able to tell you roughly the efficiency (or input power) at your power level.
If you are going to exceed the current rating of the breaker it does not matter what amp you buy, except a class D amp will be more efficient than a class H.
Also FWIWFM I have had no problem reaching them via email or phone, but know others who have. Usually they get busy and things get dropped. Small company etc. I tend to take things like that in stride as I have had equal problems dealing with larger companies through the years.
I'm not an electrical engineer (minored in ME) but don't think it's quite that complicated.
That said, I can gather all of the information necessary but if they don't respond to either my voice message or my email, what difference does it make??????
How many more times am I supposed to try and get them to respond before I give up. Two seems like a reasonable attempt to me!! Not responding to one attempt is understanable given they are a small company.
Hopefully I will hear from someone today.
And for what it's worth, I've called d-sonic probably 6 times and if someone did not answer immediately (95% of the time), I got a returned phone call within an hour or so. They are a LOT smaller company than Emotiva. I also ran a VERY small company for 10 years (non-audio). There was NEVER a time I did not respond to a sales inquiry after two attempts.
I know it may sound like I'm making a mountain out of a mole hill, but returnig sales inquiries is not rocket science. And I feel really confortable that they got at least one of my two attempts. It reflects very poorly on the company and concerns me about the viability of the company for long term support.
I will let this go. They will either respond or they won't.
If you just look at the power ratings of the amplifiers the answer is always going to be to use two circuits since they exceed the rating of a single 120 V, 20 A line. If you ask will it work when you "drive it hard" then you have to define what that means. I don't think it's all that complicated but then again I am an EE. Maybe a more mechanical analogy? If you have a spring rated to handle 10 pounds before breaking and have a programmable weight that goes to 15 pounds, you need two springs to handle the max weight. If you never program it above 8 pounds then you are OK with one spring.
At this point given your dissatisfaction with their response your plan to just move on seems like the right decision for you. That is a different problem than figuring out if your circuit will support your usage.
I've dealt with their customer service several times in the past and they were very responsive. A week or two ago, I e-mailed their support and they were slow to respond. Perhaps something is going on e.g. CES travel. Or could be the start of a downhill slide. No idea.
Well I have an xpr5 for sale. And I'll answer your email pm me if interested
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