Originally Posted by djc11369
Doesn't sound like it's going that smoothly so far. Thanks for the updates, I really hope they figure it out and of course hope it's the same problem with mine.
OK, Hurricane cleanup done..... Decided to call and check on my unit in the service center. Heres the short version of another 18minute call. 15 minutes of it was me be shocked to hell and not giving up and hanging up.
Unkind girl answers again, I'm just checking in I say as I have not got any new information lately. She says my units done and in shipping to be returned to me. My last conversation is with the actual tech who said no way would he return it without talking to me first, made no sense and that he and i would get on the phone and keep at it. So i repeat this and she goes back into the canned crap about testing to factory spec...blah blah. She gets tired of me and sends me to her boss again who is nice but says the same thing. Apologies for not ever calling me in 3 weeks.... I have called them every time. She still is on the story and sticking to it....I am not giving up. She puts me on hold and the tech tells her he was able to duplicate it and ordered a new HDMI board that is supposed to be there tomorrow. My unit is still on his bench..... Wow
Tons more apologies and a promise they will call me when its done. I wonder who's unit was in the shipping department with a shipping label going to me..... YIKES
Hopefully this is it and it fixes it. What a pain, besides this clown alley and a good hour on the phone being made to feel like a mad man. I've been without my audio in HT for a month when this is all done. Pretty bad for an in warranty $2,300 piece of equipment.
I shall update once i receive and put back together and test. Could be weeks from now due to it still being in NJ and I'm off for a vacation next week. FYI
PS: I'm a little worried its actually fixed, hope so but not sure why that would make my Right surround channel crackle and stop after movement on the wire post. Fingers crossed